Rude and unhelpful agents. Dismissive and short with multiple customers. Will remember not to inconvenience them with any business in the future. read more

If I could give less than a one star I would. I have never been treated so disrespectfully by a place of business in my life. I came in on 5/16 to mail a box to my grandson (in Virginia Beach) for his 2nd birthday, I was told by Craig that my only 3 options was overnight for over $200, second day which was going to be around $175, or ground which was still $52. He told me that it would arrive 5/20 by 7PM. As that was my grandson's birthday, I elected to go with that. The box didn't arrive until 2 days after his birthday, so when I went in today, I asked why I paid so much to ship a box that didn't arrive in time. The person who was speaking to me (Molly) was so rude and off putting by rolling her eyes and interrupting me, telling me that I went with the cheapest option...so basically telling me...well what did you expect. I began to get heated because I was being treated so dismissively and like I was being ridiculous. I asked her to stop rolling her eyes at me and was given nothing but attitude. I left unsatisfied and angry. I went to the car and immediately went back in with my husband because we paid a year in advance for a PO box that I decided that I wanted to get a refund for. I went back in and had to deal with Robert who was by in large the most rude and condescending person I have ever had the misfortune to deal with. He was argumentative, with inflammatory responses and was treating me like I was being a Karen because I was upset with the level of treatment that I was receiving. He refused to give me the owner's contact information and when I insisted on getting his information, he wrote the owner's name and the store's phone number down on a piece of paper and slammed it down in front of me. I have never been treated so disrespectfully in my life. The worst part was I was initially just looking for a solution to my dissatisfactory experience and instead it escalated into a huge scene because I was being treated so hostile. I realize that the customer isn't always right but in this case, there needs to be a reckoning. You cannot get away with treating customers in this way. Right is right. This place has terrible reviews, so I guess I am adding to the list. I have a formal complaint in with corporate, so hopefully there will be some resolve. If you are considering doing any business with this place I would say look elsewhere. There is another location just a few blocks away, where you won't be treated like you have a mental issue. read more

Stopped by to pick up a package today and the older gentleman that works there was rude. When I walked in he was sitting down on his phone and definitely made me feel like he was inconvenienced to do his job. Last time I'll visit this location read more

I have never been so excited for an errand as I get when I get to visit this UPS store. The gals that work inside are so friendly and kind and bring a big smile to my face every time! they know me well and compliment me on my walking as it improves- I just got surgery 6 months ago and they went supported me the whole time. My biggest cheerleaders! read more

One person only was nice. I don't often mail letters so I apologize for the inconvenience of asking for help with it. I forgot a document and came back right at 6:58 which i am aware is not fair so i apologize to the staff. I will never bother this store again. read more

The lady in the front had a very rude face and very rude attitude, barely even acknowledged us. Her name was Keisha

We needed to ship 3 large pieces of art, as well as some furniture, inter-state. Victor handled everything beautifully! It was all packed well, and shipped when promised. He couldn't have been more pleasant to deal with. Thank you, Victor!!! read more

I very rarely write reviews of this kind, but my experience at this location the other day was so terrible that I practically feel compelled to. I have honestly received great service here a couple of times in the past, but this location has the lowest average score of any UPS in the area for good reason. It's very hit and miss depending on who is behind the desk, and sadly the person behind the desk on Thursday was a rude, bitter, and condescending elderly gentleman. For some reason, I was not sent a QR code for the item I wanted to return, just a shipping label. He told me to send it to an email address that he gave me, so I did. "No, not the email itself, take a screenshot," he said. I did so, but then apparently it wasn't big enough to print, which of course I should have known considering I had never done this before, and then he seemed very irritated to have to reprint it again. If you are this horrendous at customer service, then go find a new line of work. He just seemed so negative and miserable that I felt sorry for him in the end. read more

I needed to return an amazon package with a return barcode. Really could not have had an easier experience. I've noticed some low star reviews and just wanted to share that I dealt with professional staff who were able to get my package returned quickly and were both very polite. My husband comes here a bunch and has never had any issues either. If anything, it's almost always packed during lunch time which is a good sign. The store is clean and well kept! read more

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Victor got me squared away to get some items to PR. Knew his stuff and was super helpful. Give that man a raise!

Super nice employees omg?! They were very helpful with printing out a document for me! I unfortunately didn't get their names but they were really cool, definitely recommend this ups location :) read more

My girlfriend ordered me a Christmas gift we needed to pick up at this location. At the counter one of the employees (average height tan man with an Eastern European accent) was immediately being extremely rude for no reason. I gave him my ID because that was the name it was under. He looks for like two seconds and says we are mistaken then tells my girlfriend to calm down for saying we were at the correct location. He gets even more rude and loud then looks again and of course he finds the box after putting in an ounce of effort. I scolded him for being rude and a moron who can't read apparently and we went about our day. I don't want to have to have a combative experience just to pick up a delivery. Please hire better people. read more

every employee i've encountered is so nice and personable. was in and out and they even printed my shipping label and hooked me up with a box. best UPS store around!! read more

I love this location so much. They are always so nice and helpful! I brought in a maternity pillow that didn't require a box and they said they wouldn't be able to fit it in their Amazon boxes but said they'd pay for it to be boxed and shipped for me. I beyond appreciated that! Amazing customer service!! read more

I WISH I could leave a negative star. I went into this store today (3/2/19)Saturday at about 11:00am. Upon walking in I instantly noticed the store was unkept. I kept walking up to the front counter and I notice that there is only 1 person "working" and he is asleep. Yes, you read right, ASLEEP. Packages everywhere, phone continuously ringing and I'm watching him sleep, face down. I'm was so shocked I began recording. Another customer walks in (and the door dinged) and the worker still did not wake up. The second customer had to go around the corner to yell to get him to wake up. And he finally jumped up. This is a MAJOR liability. Anyone could have easily walked in and picked up the packages lying around. I walked out, taking my package that I needed to ship WITH me. I would never trust this location. read more

The UPS Store - Worker sleeping on a Saturday at 11:00am. - Shipping Centers Near Me - Dallas, Texas

Julien was great! Quick and easy returning Amazon packages. Thanks for being open on a Sunday!

Consistently the best UPS store in the area! Every time I go in, it's always Bob and Amy working and they are both so kind and do an excellent job. I often pass up UPS stores to come to this one because it is always a great experience. read more

Apologize and please delete prior review. Wrong location identified. No idea why defaulted here. This store is fine all around and no issue with return to Amazon charges. read more

One of the staff is extremely rude . I believe he is a manager. (White gentleman /little overweight) He forgot to put suite number on address although I reminded him . I didn't see that on my receipt so I came back to get it fixed . He told I was lucky cause he would normally charge twice since order was confirmed once . Putting blame on customer rather than himself for own mistake. I live across the street but I'm going to drive extra miles to avoid this location from now on . read more

Always efficient and always friendly staff and always reliable. Convenient location with adequate parking.

I had a great experience with a rush ordering going out as soon as they opened. Joe was the nicest human I've met in a while and appreciate his support/service! -jh read more

Hi yelp friends! Came today for the second time to this UPS drop off location and I have to say! The staff is awesome! Carl is the best, friendly, attentive and always have a solution for my challenge packages hahaha! Totally recommend this location Thank you! And will definitely come back! Nereyda read more

The UPS Store - Shipping Centers Near Me - Dallas, Texas

Great, great service from Tim at the Greenville Ave store. There was a line of people at one time, and like a well-oiled machine, Tim quickly and gracefully whittled down the line. It was a beautiful thing to watch. read more

Horrible! Avoid at all costs! I came in to send back some receivers to AT&T & both the workers were rude. The man that helped me just asked "what's your account number?" I thought he was referring to A UPS account number. So I said "I just need to return these boxes to AT&T." He sarcastically retorted, "your account with AT&T". This guy was extremely rude and he snickered terrible comments about me with his friend (co-worker) in the back. I will never ever come here again even if this was the only way to send a package! I rather drive 15 hours to hand deliver it! These guys hate their job, make sexist comments, and who knows what they do to the packages.....kind of reminded me of Beevis & Butthead but not in a funny way! read more

Worst possible level of service I have experienced. Thought I would drop off a package since it was on my way to a meeting. Big mistake!!! They came up with all kinds of excuses as to why the package was not delivered next day. I get it is the holidays and the amount of shipping packages increase, but admit error. Will not be going back there. read more

I went I this store to make a drop off and the store reeks of cigarette smoke. Absolutely disgusting. Never again will I go here. read more

The UPS Store - Shipping Centers Near Me - Dallas, Texas

Glen at this location went above and beyond and made my day. He was so kind and helpful, even when I was at the wrong store. I use this location all the time - the kindness I've experienced here will ensure I keep coming back whenever I need things mailed! UPS I hope you see this and give him a shoutout! read more

Avoid this location at all costs. I've had a box at this location for a few years. It's been increasingly awful. Packages are often left unattended or unsecured all over the store. I've had several cards with money pilfered from them. This Christmas they said they never received an expensive package that FedEx provided proof of delivery for. Just recently they said they never received a package filled with medication tgat STAT medical curruer claims was delivered. The owner accepted no responsibility. When I return to Dallas in the next few months, I will be changing UPS locations. read more

The UPS Store - Unsecured packages anyone could walk out with taken the first time I had a missing package November 2020 - Shipping Centers Near Me - Dallas, Texas

Carl was friendly and efficient. What more can you expect. Parking was easy. Place was clean.

This store does a fine job. I look at the reviews and all I can come up with is people don't get how busy these places get. There is never a time I go in there to pick up or drop off my packages and the counter isn't 3 to 6 people deep. They've always been kind and as efficient as possible when dealing with me. If you look behind the counter it's easy to see the volume of packages clearly exceeds the size of the store. So it stands to reason it may take a few minutes to wade through the piles of boxes to find your one package. I've dealt with these stores for years so I know that going in. The only thing I can complain about is minor. They're email notification system is simply not good. That's not all that important to me because I use apps to track my packages anyway. Overall this is a good store with good people. The people are overworked and from what I've seen they're not given the respect we all deserve. If you lead with attitude you'll likely get attitude in return. It takes time to process a package to make sure it gets where it needs to go. So when I have outgoing packages I set aside a little extra time for their process. In over 20 years of shipping with UPS, I can count on one hand the number of problems I've had. I like this store and I'm glad my box is there! read more

Glenn at the 6119 Greenville Avenue Dallas, TX store was phenomenal. He was so sincere and helpful. Also sensitive to my needs. Amazing customer service. I had never shipped a painting and did so with UPS, having them pack and ship. It was a painting my mother had painted, and it was so reassuring that Glenn could tell how much the painting meant to me. I felt I was in good hands with him. He also had a big line and didn't panic. He was calm and friendly throughout. I'm grateful! read more

Best place to pack and CB mail items. They also gave some office supplies and copiers!

Friendliest UPS employees I've ever encountered. They were not only being nice to us but the rest of the people in the store.

Unfortunately, I live right across the street, so every time I miss a package it gets delivered to this location. I've been pretty easygoing when met with a negative attitude from a team member (not every team member, some are really nice), but recently there was an incident that was the last straw for me. I received a tracking # from the vendor that I ordered from and it was being tracked by UPS. I received a notice that my package had been routed to a center because I was not at my apartment, and that directions had been left for me. There were no directions, so I headed over to this location and asked for them to track my package. Unfortunately for me, the package had actually been delivered by USPS (the worst! It all made since why this was such a shit show) and taken to one of their facilities. The team member offered to re-route the package to this UPS location. FYI, to anyone reading, as a receiver of a package, you cannot re-route a package from USPS to UPS. Why I was told I could do this by a UPS team member, I have NO idea. After a few phone calls, I have been informed that my package is gone forever. UPS/USPS, you've let me down once again. read more

What a joke! How is this place in business? Unfortunately, I live right across the street and this UPS is easy to pop in and out of when I need to do some shipping. Each time I go in the staff is very short and unfriendly but after my last visit I'll be sure to take my business out there. I walked in on a slow afternoon with nobody else in the store and the clerk didnt even look up from scanning packages and texting on his phone. Finally, I was like excuse me I just need to drop off a package, it already has the label. Then he rudely replied "SO DROP IT OFF!" I wanted a receipt because I didn't trust this jerk-off to actually do his job so I wanted to make sure I had the tracking confirmation on it and as he huffed and puffed during his 2 steps to the register, he still didnt look up at me. He then let the receipt print out and just left it in the register printer and walked back away texting so I ripped off the receipt myself. I'll never be back! read more

John S., Please see the following definition of bailment: http://en.wikipedia.org/wiki/Bailment The UPS store is in the business of creating bailments every day with each package they accept for delivery in exchange for a fee. They in turn create a subsidiary bailment when they pass the package to the shipper (for a portion of the fee they collected from their customer). When a bailment is created, so is a corresponding responsibility. Nobody at the UPS Store upheld their responsibility until I talked to headquarters. They could have immediately taken care of this on their own in one of two ways: 1) Admitted that the package was damaged by them before handing off to the shipper and then promptly reimburse me for the damage without hassling me. 2) Defended themselves to the shipper that the package was properly packed when it was picked up and therefor force the shipper to reimburse me for my loss. It's all moot now. I finally have satisfaction and the public has been warned. Case closed. read more

Whoever answered the phone when I called this UPS Store ought to be fired. When I asked if they were at a certain location (turns out they weren't, thankfully, because I would hate to give them any business), the guy just hung up on me! What a jerk! That kind of rudeness is totally uncalled for. With that kind of customer service, this outpost of the UPS franchise will soon be out of business -- and deservedly so. THUMBS DOWN read more

You can always trust these stores to give you some kind of trouble. The store is closed today. No free pick up offers to make up for the trouble. read more

Employees do not wear masks behind counter. Woman who took my package today had her mask completely down while dealing with customers.

From Staples(I declined dropping my package at Staples because I was advised that my package wouldn't leave until Monday) parking lot I called UPS and asked for the time of the latest pick up. They said "We close at 6:30." I said ok looked up at my iPhone and realized that I have just enough time to get there if I pass up my husband's house and hot foot it. I hauled ass and got there at 6:28 PM Friday evening. The driver was already loading. I felt good surely my package was off and running. Just for grins I tracked my package. It didn't leave Dallas until 12:58 AM Saturday morning? Huh? It sat in the Dallas UPS Store for 6 Hours? It got to Oklahoma City, OK 5 hours later at 5:04 AM, Saturday morning? And there it's still sitting SATURDAY and SUNDAY? UPS should follow me in my old rickety 2000 Dodge van and take notes on "Hauling Ass." PS I called UPS this morning and found out that my package did leave the Greenville Ave Dallas store, and he drove it to a different UPS hub in Dallas: 10155 Monroe and Walnut Hill 75229 that operates 8-7:30PM M-F, no Sat and No Sun. At 12:58 it left the Dallas hub and got to UPS in OK City, OK at 5:04AM and there it is still sitting and it tis 10:47AM Monday morning. At 12:29 Monday it left OK City, OK and at 5:21 PM it arrived in Salina, KS, and left Salina, KS at 7:01 PM and arrived in Omaha, NE at 11:13 PM and was out on the Omaha, NE truck at 1:14 AM. It arrived at 10:27 AM. read more