I am utterly frustrated and disappointed with UPS. A parcel sent from France to my parents' house in Arlington arrived on 6th December, but it was only scheduled for delivery at 8:54 AM this morning. My parents waited until 11:30 AM, and it never arrived. Despite repeated attempts to contact UPS, no assistance was provided. We could not reach the driver, nor could we get clear guidance on collecting the parcel from the depot. The lack of communication and support is completely unacceptable. This failure has caused significant inconvenience. The parcel was supposed to arrive before my parents' flight to Lebanon so they could bring it with them. Now, I am forced to pay for shipping from the USA to Lebanon because UPS could not deliver on their promise. I am extremely disappointed with this level of service. UPS has proven to be unreliable, unhelpful, and completely frustrating. I will never use this service again and cannot recommend it under any circumstances. read more

I try to avoid this location. I don't find the staff particularly friendly or helpful. Parking is tight and awkward too.

This is a good UPS! I went in today at 6pm and there were parking spots (and an underground garage), and I was the only one in the store so I was in and out within just a few minutes. I was able to complete my amazon returns using QR code's on my phone. read more

The UPS Store - Open until 7pm - Shipping Centers Near Me - Dallas, Texas

Went to ship a document overnight and they said the charge was over $100 for delivery in the morning or $75 for end of day. They also said that due to Covid they cannot guarantee delivery on time. Are you shitting me??? Went to FedEx and got it sent for $35 with guaranteed delivery by 10am. Thank you FedEx!!! read more

Update. Owner called apologizing. Refund. Satisfied. Glad they made it whole. I really don't understand how ups ships and then blames service on local franchise when it's a UPS issue. read more

Just wanted to say what a fantastic experience i had today at ups. I needed to ship a desktop pc for repairs. The young guy at the counter(didnt catch his name) was able to professionally pack the computer, tape it up, and get it sent out asap. He turned an irritating, stressful errand into an easy going experience. Thanks Dude at ups! read more

The friendliest staff here! I feel like you often don't experience friendly staff in the shipping industry and these people were exceptional! So helpful in evaluating options for mailing and even took some of my packages to mail even though they had the USPS label. HIGHLY RECOMMEND! read more

Went in the have something printed and mailed. They were efficient and friendly, so they get 5 stars. Support well managed stores and starve the ones with mean people. read more

We have had a horrible customer service issue with this location and can not get resolution. We have even called the franchise owner who apparently does not care about his customers and has not returned the call!! We have been going here for all of our shipping needs for quite a while and will no longer recommend this location or patronize this business. read more

Super helpful! David was wonderful in helping me fix a box solution for returns- creative & helpful! Thank you!

Once again, I am TOTALLY pleased with this location. Danny and his team always go out of their way to achieve Supreme Customer Satisfaction. I popped in today to get some artwork copied for my Ministry. It was a little tricky. I would have made a mess of it. But, Danny came to the rescue to help and I was on my way in minutes. Thank You for being right here in my neighborhood! read more

I bought a chair in Dallas (don't ask) and had them box it up and ship it back to New York. Here's what it looked like when it arrived (see photo). PERFECT!! You have no worries - these guys are good!! read more

The UPS Store - The chair from Dallas. - Shipping Centers Near Me - Dallas, Texas

I went to this location for a regular Amazon Return and was informed I had to purchase a box for $5.99 - This was news to me as Amazon advertises free shipping on returns made at participating UPS Stores and Kohls Stores. When I called the next day to inquire into the issue I was spoken to very rudely and my concern completely dismissed. I will not be going there again. read more

This UPS team will make you forget that FedEx exists- I spend under 3 minutes here every single trip because they are lightning fast and friendly as hell. I literally hand these guys a disheveled opened package and ask them to "send it to mom and dad" - they grab it, tape it (for free no-less!) and it's done!!! These guys have it together and are worth the extra few bucks to save me time and stress!! read more

Probably the most disappointing experience ever. Mailed our Christmas cards from here and was upcharged 12 c per stamp! Ridiculous! Didn't realize until I had already paid. It wasn't like they put the stamps on for me. Just handed them across the counter. Are you kidding me. 47c to 59c. My bad for not researching it first. read more

This ain't the post office... just sayin! Staff were fast, friendly and johnny on the spot! I'd highly recommend this place for their superior service... read more

This location ROCKS! Every other location I've been to has charged me for tape, making me break my large bills or pay for $0.25 on my credit card, but they did not!!! Everyone is very friendly and helpful. This will be my go-to store from now on. read more

Seriously, if everything worked this well and was this easy, life would be much better. It's a quick and painless transaction every time I go - except for paying the shipping on heavier packages, that's gotten steep. But still, service is so good, you can hardly complain. Why wait in long lines at the depressing post office, with surly employees, when you can get in and out of this handy spot in no time. They save your frequent shipping addresses so you don't even have to label the box, if it's someone you've sent to before. read more

Friendly, fast, and knowledgable staff that takes care of their customers. Definitely the best place to ship UPS, USPS and freight. read more

The UPS Store - Inside the best UPS Store in Texas! - Shipping Centers Near Me - Dallas, Texas

I drive by numerous other print shops (similar to the UPS store that's located at the corner of E. Mockingbird and Greenville Ave in Dallas) because they always go out of their way to give me quality personal service with a good helpful attitude. read more

Worst UPS store in the country !!!!!! I had to walk out of this location, the smell is so bad, you'll have to wash your clothes when you get home. It smells like they eat submarine sandwiches, all day long, and throw half of them in the trash, and leave the trash in the can for weeks. Combine that with the putrid smell of stale cigarette butts in coke cans, sitting for days, and you may loose your lunch while standing in line listening to the help berate the customer infant of you. I'm positive the guys working there haven't taken a shower or changed their clothes in days. I'll gladly drive many miles out of my way so I never have to go to this location again. The help here truly gives you the attitude that they could care less about the customer or the store. I think I'll just use Fedex !! read more

David Jones, the owner, is awesome. I moved from Dallas to New York and he helped me with all my shipping needs. The service was exceptional and he helped me find ways to save money. I highly recommend this UPS store. read more

Great UPS branch! The staff is consistently friendly, professional, and helpful. Much better than other UPS stores in the nearby area.

This is the closest UPS to my house so I wish I had a better experience because I would be here all the time but unfortunately I won't be going back. My work/business requires me to get documents notarized often and when I have gone in, the staff have been extremely rude and visibly irritated by having to notarize multiple documents for me. I needed one witness for a document and they told me I was "not allowed" to ask other customers (other UPS/FedEx stores are always accommodating and help me find a witness to sign the document). I also had to scan a few papers and they acted frustrated when they had to help me with the machine. Every time I go in there, they help other customers before me and try to hurry me. Thankfully I have found two other UPS locations that are more than accommodating and helpful! read more

This place is WONDERFUL! Alex was extremely fast and helpful. I shipped large custom packages today and it was half the cost that I have been paying at FedEx. HIGHLY RECOMMEND. I was in and out very quickly. No wait. read more

This store is great (friendly, clean, etc.) until your guaranteed package does not arrive on time. Then, good luck getting a refund. You call UPS national and they say that the refund is not their responsibility because you were actually dealing with a franchisee, NOT UPS. UPS can only send you a PART of the refund....even though the package was GUARANTEED. Eventually, they did send us a PARTIAL refund, and advised us to go to the store to get the balance--if we could "talk the store owner into it." The agent actually told us not to call the store owner to get a refund. The agent emphasized that we had to go in person and show the receipt to the store owner and check to see "if they will refund you any of this amount." She said, "They really don't have to at all." They repeatedly "explained" that the local stores are independent business---not really UPS-owned stores. Therefore, UPS could only give us a partial refund for its HORRIBLE delivery performance. I believe the public has the right to know that these stores are only franchises even though the sign and everything else has the UPS logo on it. I will forever go to FedEx in the future. Besides that, the packaging is FREE at FEDEX, and not at UPS stores (that are not really UPS). You ship here at your own risk. Friendly is great, but I would rather get a refund when the service doesn't work. It took UPS a week to deliver a package that was GUARANTEED to be there in three days. So, BUYER BEWARE. Just know that you are taking a risk every time you ship with one of these franchise stores. UPDATE: I just read the store owner's remarks. They make no sense. We NEVER spoke to the store owner about this issue. We spoke to the national office repeatedly, and they had to "find' where the package was. After all of those conversations, we just chalked it up to "lesson learned." We accepted the partial refund (totally unfair & disgusting), and wanted to be done with the whole thing. We dropped it at that point. We were NOT going to spend time going to the store, personally, and throw ourselves on the mercy of the store owner to "see if he would refund anything" ( UPS agent's words). It was not enough money to do anything that onerous. It was not just the money. It was the principle of the matter. We paid for a service that we did not receive. We spent HOURS on the phone with UPS and the frantic employee trying to rectify the situation....which, of course, was a fruitless activity. The trade show presentation was completely ruined when the package never arrived until everyone had gone back home. If the box (fairly large) hadn't been totally lost for a while, we never would have known about the flakey UPS refund process, and the fact that the stores are just franchises. The store owner must have us confused with someone else. I don't even know if they knew about the debacle. My husband never spoke to them, either, about the lost/ very late package OR the partial refund. BTW, the package was sent to a trade show, and arrived when the show was over, and the person had checked out of the hotel. It was difficult to have it returned. It became our responsibility. We had to work it out with the Hotel manager, who really didn't want to bother with it. UPS refused to accept responsibility to get it back to us. It was a completely "twilight zone" experience. HUGE amount of time, effort and AGGRAVATION. FedEx, in our experience, is VERY different once a problem occurs. Both FedEx and USPS ( and other less well known carriers) have always given a TOTAL refund when they fail to get things delivered on time. AND, they get the package back to you in this kind of circumstance. read more

The guys who work here are awesome! I was shipping a large package and tried to pack it myself and did a horrible job and had accidentally bought too big of a box. For $8, they got me a new box that was way stronger and smaller and offered to repackage everything. It ended up being cheaper for me because the box was smaller and they promised me they would make sure it was packed so nothing would get broken. These guys know what they're doing and have some great customer service skills. Despite it being a little difficult to access due to the location and traffic, I would recommend using these guys. read more

Exceptional customer service! I had a package to drop off but with an 8 month old baby in the car, simple things like that become harder to accomplish. As I was driving up, I called and asked if someone would not mind running out to grab the package. Without hesitation, the employee who answered the phone responded, "Yes!" and was outside within seconds. Service like such is hard to come by these days. read more

Awful place. We sent something perishable overnight to arrive by Christmas Eve for my father. I bought 1.5 lbs of dry ice which was well below the minimum of 5 lbs. they mislabeled the amount of dry ice in it and they sent it back to Dallas. They told me over the phone "oops rookie mistake." There are no checks and balances in this place to ensure they are doing things right and completely ruined a gift for the holidays. And if a "rookie" can't handle inputting things into a computer they shouldn't work at a place where people depend on you to get things done to get somewhere on time. read more

Love this place!! Staff are awesome. I go here to ship stuff all the time then the other day I was needing some invitations printed & they did it for $11 and completed it within an hour! Great service. Thank you! read more

I recently moved from Dallas to NYC via freight and I could not have asked for a better experience. David and the staff at the Mockingbird location was extremely knowledgeable and even personally helped load boxes. My freight delivery arrived on-time and all items of significant value were packed with the utmost care. I 100% recommend David and his team for any shipping or freight needs. read more

My job requires me to go to shipping stores often, and I go out of my way to get to this store. They have been more than helpful and they will continue to get my business. Thank you. read more

I'm NEVER happy when I come here (usually an annoying return because Amazon sent the wrong product. Again.), but the staff is friendly, helpful and good at turning my frown upside down. That deserves 5 stars. Keep up the good work! read more

The owner of this store is FANTASTIC. Every time I go in there, whether it is to deposit a check (I'm a USAA member) or ship a package, he is always helpful, polite, and he's a super nice guy. Even though this isn't my closest ups store anymore, I still find reasons to go to this store rather than other stores because I have never had better service, especially in a postal place where things can get kind of hectic. read more

Recently I had a package diverted to this UPS store because I was not at home to collect it. I rang for directions and the employee on the phone was helpful, patient, and thoughtful with offering landmarks. When I arrived to the store, I was quickly and pleasantly helped with a smile. The employee quickly identified my package and verified my ID before handing it off to me. I had additional questions about the store's services and she was (again) patient and informative. The store was clean and organized. I have absolutely no complaints. My husband and I both do a lot of corporate business transactions and they have definitely won our personal and professional business. read more

I cannot say enough good things about these guys at the store! They have made my upcoming move to Ireland and absolute breeze & found me the best quote possible for a crate of boxes air freighted. From the second I went to them to help to adding last minute pictures to the batch they have been amazing! I would recommend them for any possible shipment needed, anywhere!! Thank you SO much for making this transition easy & stress free...I can't thank y'all enough!!! read more

Great people at this place, very helpful and patient. If you need to ship something then I'd recommend stopping by this UPS store.