I come here often - usually to do Amazon returns, but sometimes to ship as well. No matter why I'm there, the folks are friendly and helpful and efficient. Zero complaints. read more

I've been going to this UPS store for some years. They are always polite and helpful. Very friendly and capable staff. Easy to work with and a place for easy amazon returns. Highly recommended. read more

The UPS Store - Current hours December 2024 - Shipping Centers Near Me - Chandler, Arizona

The UPS store at Alma School and Germann in Chandler is excellent. the store is well run with excellent employees. I use the store at least once a week read more

I just recently visited this store, the steady flow of customers was fast. The staff were all friendly. I needed to get fingerprints done. Jensis, one of the workers was so friendly and helpful with providing me instruction and assistance. Small little shop, but very efficient and friendly. read more

AVOID THIS STORE! Employees refused to do their job forcing me to use self service kiosk for large bulky items stating that " their manager told them during busy season they cannot help with Amazon returns." What busy season? I was the ONLY PERSON IN THR STORE! Both employees were standing behind the desk, chatting and playing with their pens while I struggled with the Amazon item. This is the worst store ever! I asked to speak to the manager and they said "she is on vacation"! I will be taking my business elsewhere from now on! read more

I go to this UPS store way too much. I often have a lot of returns, today I had to return a T-Mobile Home Internet Gateway. I literally walked in, the cashier scanned it, gave me a receipt and I left. Whole transaction was maybe 45 seconds from when I walked in to when I walked out. The staff here is great and they are always helpful when you have a question. read more

White girl with curly hair and black girl with tattoo on right shoulder were unwilling to assist and help repackage items that needed to be sent in two separate boxes. They instead stood behind the counter talking about salads and watched me repack without offering any form of assistance. If you are older or struggle physically I would suggest going to a different location: read more

If I could give this facility .5 stars I would. Unreliable and unwilling to help with my request of shredded paper. Take your packages and business somewhere where the employees are willing to help and not at least try. Train your team better and maybe you could maintain loyal customers instead of letting laziness be a mantra. read more

I won't be returning to this UPS Store for the following reasons: ... not enough parking (Oct 26 -- yeah wait a few weeks!! will be stupid!!!!!) ...caters to individuals with Amazon returns ...I switched to UPS for business a year ago because FedEx got stupid ...I'm going back to FedEx because they don't put 'private Amazon people' over 'business customers' and understand the value of NOT JUST DOING AMAZON RETURNS ...How ABOUT A LINE FOR BUSINESS CUSTOMERS EINSTEIN??? A quick line ...I stood in line at this store (5 ahead of me) for 10 minutes -- all 3 windows were open and nobody moved because of Amazon returns ...go anywhere else ...further south there's a store with a 'self-scanner' for a receipt then hand to clerk ... at least they have a brain at that store How did our entire country get so stupid all at once ....... even UPS read more

I do all my amazon returns at this location because they make it easy.. rarely a wait, staff is friendly, fast and efficient. Plenty of parking in front of their space. Make photo copies, print docs, ship packages all in one place. Located in the frys shopping center, next to Biscuits diner. read more

The UPS Store - Shipping Centers Near Me - Chandler, Arizona

Came in with packages and was refused help! I said I needed help with mailing Amazon packages and said I was happy to wait. Employee said she would refuse my package and YELLED at me to do my own Amazon packing. Never had such a bad experience. Will no longer go here. Emailed store to ask for response from manager and received none. read more

WORST UPS Store. DO NOT USE THIS LOCATION. AVOID AT ALL COSTS. I have had a mailbox here for 15 years. The management and ownership has been turned over multiple times. The staff is rude and dismissive. If you feel like being disrespected, waiting in line for over half an hour just to drop something off and to have the staff pretend they don't see you or hear you when you're standing right in front of them asking a question, then this is the place to go. In addition they've mixed up my Amazon returns and I did not get credited for items. I've returned. read more

Grace was very helpful and professional. She took the time to process my shipment accurately.

Of all the UPS Stores I've ever been to, this is by the far the store that has the fastest and best service I've ever gotten. The line is never long, the counter help is always friendly, super helpful and the best thing is that the staff is always is fast to get any job done. Whether it's getting stamps, scanning documents or getting your shipping needs completed you'll like this convenient location and their great staff. read more

The UPS Store - Inside - Shipping Centers Near Me - Chandler, Arizona

I've gone to this UPS location for the last 6. I've never had any issues with the staff or customer service until today. There was an unpleasant lady working today who obviously hates her job, she literally looked miserable. This is a trying time for everyone with the Global Pandemic that's taking a toll on everyone, I know anxiety is high for many. However, people with the privilege to still be employed need to remember that customers are keeping them in business. She was rude and condescending. Not sure who she thinks she is, but talking to grown adult customers like children is not going to be tolerated. I will continue going to this location since it's close, but she better hope she doesn't get me as a customer and speak to me in her crusty tone again. read more

I am always so disappointed with the customer service at this location. The employees are unfriendly and rude. I typically try to avoid it when I can. I came today and remembered why I've been avoiding it. read more

If Covid mitigation guidelines are important to you, you may want to avoid this place for a while. When I went in yesterday, there were three employees, one of whom wore his mask below his nose and one who would take his mask down to yell to someone across the store. There were six customers in the store, three of whom were also wearing their mask below their nose, but were not asked by any employees to wear it properly while in the store. I have used this location several times and have always received great service, but I will likely find a new place to do business because of their disregard for the health of their customers and the community. read more

Best UPS Store I have been to. I had situation where something important had to be overnight shipped but issues arose that prevented the shipment. I was extremely disappointed because it was my fault. The young ladies working the desk and Sierra specifically came up with a remedy on the spot and made the shipment possible. Above and beyond doesn't do it justice. This was the BEST customer experience of my life. Thank you Sierra!!! read more

Just went into the store recently, and the customer service by Gracie was very helpful.

Bad customer service, subpar printing services, and dishonest management. Taking my business elsewhere.

The girls that work here are stunning and make sure to help me as soon as they can! They make my day, by far my favorite location to drop my packages off to! read more

I came to this location recently and Gracie was super helpful. She had very good customer service and I will definitely be coming back here!! read more

I would not recommend going to this store. The employees were very quiet and dismissive of me, but would laugh with each other behind the counter. An employee named Grace was helping me out and she must have been new because it was clear that she did not know what she was doing. I will be going to Kohls for all my amazon returns from now on. read more

I requested a P.O. Box... Oliver Schauster the Manager was ok at first....when I question the difference with ups (his store) and USPS.. he clearly said with USPS .....I will not be able to pick up mail on holidays and I would have to get a change of address... I inform the manager several times ... I did not want to change address.. I simply just want to open a PO Box......then he said if I open a PO with his store it requires that I would have go to USPS to let them know I have a PO box... I said that doesn't sound right..he kept (the manager) tried his best to have me to pay for a box from him and then go ask quest with USPS.. I said I'm not going to pay .. let me check with USPS.. I went they told me the opposite of what the Manager was telling me and plus USPS are much cheaper.. I will never go back to this location.. he clearly lied and he knew it.... The other workers was looking at him when he was explaining and I felt like they wanted to say something but they couldn't.. read more

2040 S Alma School, ste 1 Chandler 85286 Location store clerk woman is very rude. She just told me the box on the floor is for a reason, and I was looking at the sign and I really didn't see the information about the tapped box. Horrible customer service and no personality. Might as week speaking to a robot. read more

It was my first time at this location and maybe this isn't common occurrence but incredibly long wait time and I ended up leaving. Only 2 people working at 5:30 on a Monday, they are only allowing 3-4 people inside due to social distancing (which I appreciate) however, I waited outside in 114 degree heat for about 20 minutes with about 6 other people not including the 4 inside the store just to return a scan only package. Only one person turned over on my time there. Eventually I tapped out. Will go to another location for quicker service. read more

I have tried to give this location a few chances since it's so close to my home, but the girls who work here are EXTREMELY unprofessional and rude. They were bantering back and forth across the store with multiple customers in present, complaining about her register not being opened, needing her nails done, talking about the owner/manager complaining about the electricity bill and other unnecessary comments in front of customers. They have also managed to loose 2 of my Amazon returns even even after I paid to have the return label and packing slip printed with them. (I later found out because they combine multiple returns into a large box, which amazon has always advised not to do) The FedEx on Chandler Blvd and Dobson is 100% worth the extra few min you drive read more

Had to return some Amazon orders to this location, and Dixie and Knoelle were extremely professional, friendly, and made our visit very enjoyable! Thanks Dixie and Knoelle! read more

Recently, I went to the store twice. Each time, Jasmine helped me expeditiously and professionally. She was an angle and technologically much savvier than a couple other employees in other store. She helped me solve problems in converting my legal divorce documents into the right format. Will definitely fine time to buy her a bouquet! Take care, Jasmine! read more

The woman that works there is ignorant! I brought a vacuum that needed to be sent out. I was next in line. She tells me the go wait at the other register. Another was suppose to help but he couldn't. She tells him she will help me in a second when she got finished with her customer. I'm waiting and then when she finished with her customer she took the next man in line by her register. I said excuse, I'm next. She then says all Kinds of disrespectful things. Like you're over there. I said because you told me to come over here. She then says, well you should have come back over here. How dumb. I get irritated and then she says, that's why you're having a bad day! Simply an ignorant dumb loser!!!!! read more

Oxygen Tank being sent for repair, remember this is insured for $2000 as you read this review. I'm just giving you a warning about this UPS Store. I've never reviewed on yelp, but I'm sitting in the parking lot amazed how bad this experience was. I had to walk the man through what he needed to do. When I asked for another piece of tape for the plastic envelope containing the label becz it wouldn't hold I was told, "it'll be ok". No tape given. He had to talk to the supervisor three times because he wouldn't sign the slip confirming he received the package. They both kept interrupting me. I repeated about five times that I wasn't talking about the driver signing it. I had to point out it said "or ups representative", I finally told the supervisor, " I'm not arguing with you", then he interrupted for the fourth time Then I said, " let me explain please don't interrupt me I'm trying to explain". I walked out with no signature, but a reprinted label so I have the name of the person who 'helped' me and a receipt with the date and time. Find another store! This will frustrate you. There is a language gap here also which made us have to repeat ourselves back and forth. read more

Very friendly staff, who often accommodates this box holder, because I'm forever forgetting my key. They also make keys. Love this place.

We had two large packages to return, one of which we could barely get in the box. This team went above and beyond to help us fit the item and then tape it. They had no obligation to assist us, but did and without them we would've spent $50 in additional shipping. Thank you! read more

Utsav, has helped me with some ridiculously specific re-packing and return instruction from a diploma frame company. Thanks you for your wonderful help Utsav! read more

Friendly and efficient...what more could one ask for? I came in with my package, waited just a few short minutes until a nice gentleman asked if he could help me. By my phone number he pulled up the necessary info including my destination info since we've sent something there previously. He gave me my delivery options, I chose one, swiped my card and left. Simple. Pleasant. Efficient. Fabulous! And the package arrived a day earlier than promised. Two thumbs up! read more

Just dropped off a pre-paid label package. A young lady was on duty. Very cheerful. This was a dead-easy transaction. Drop off package, get receipt. Other than having to wait in line (there was one person ahead of me), it was quick and easy. read more

If receiving packages is important to your business. DO NOT trust this location. I have used other locations without any issues. We have lost packages or our packages given to other customers. They cover the shipping information, so it is luck that you get your packages. read more

Walked in to simply ship a package. Just needed to basically hand it to a nice employee. Nope. This kid ignored that I even walked in the door. Was taking on the phone and sitting in the back behind some boxes. I was patient....waited...thinking it was a customer on the phone....nope. The guy wouldn't even look at me. I had to say "excuse me!" He looked my way...said "u dropping off?" I said yup and he says to put it on the counter. That's it. He remained on his personal call and that was my exciting ups store experience. Hell no. Never encountered anything like that before. Not even coming out to greet a customer! Management ...you need to re-evaluate your employees. Wow. read more

I really needed documents send out today and was a little lost on send certified mail the two new ladies here went above and beyond helping me today they even stay late until I had everything together....unmatched service, they said they were new but it seemed like they worked there for years, even how they communicated with the customers, whoever hired them did a great job, and watch out someone is gonna offer them a new job making more quick!! read more

If I could give a zero, I would. I USED to come here and ship packages to my daughter in Yuma. I always was greeted by a sweet older lady. Today, not so much. A young punk named Nathen A.....asked my description of my package I was sending to my daughter, didn't put it in. Was rude. Condescending & nothing like the service I've received from this store in the past. I will no longer be a patron to this store. I'll find another one:...further away from my own home. What. A. Shame. read more