Do not ship anything of value, it will be stolen. My son was moving home right before Christmas. Due to weather, he was unable to drive. So he took his things to this store to ship home. He had several pairs of high end sneakers. He took his belongings to the store and they helped him box them up. He purchased $1,000 in insurance even though the shoes were worth much more than that. A week later, the box arrived at our home in St Louis. We signed for the box and took it inside. Upon opening the sealed box, we discovered that all the shoe boxes had been opened and the most expensive pair was missing ($750 pair) along with the box. We immediately filed a claim. We took pictures of the tape on the box that had been clearly cut open and re-taped. We supplied those pictures. For a month we have gotten the run around. Misinformations has repeatedly been given to UPS corporate and we were just told that in order for the claim to proceed, we need the original receipt for the shoes and the packing label from the box. Both of which they knew on day one that we didn't have. We have been calling them several times a week for a month and UPS corporate refers us to the store. The store gives us the run around and says it is UPS corporate that is holding up the process. Someone stole from us. I would not ship anything of value here! read more

I ran into UPS hoping to find a paper cutter. They did have one, but it would have taken me so long to cut what I needed too. Will, who was working, offered to cut them for me. It took him 5 min. and he would not let me pay anything. Thank you! It's awesome to go into a business who has such great employees. read more

I'll give them two stars because I've mostly had good experiences here. Today I went in, and was disappointed in the treatment I received. The one staff member was so unfriendly. It seemed like he was having a bad day, but that was NO excuse for me being treated less than or dumb. I was having issues with my amazon return labels and he gave me some snide remarks and just walked off. I then had to wait 10 minutes for help from someone else while he was off in the back "working". I think I'll be going to the one on 5th south from now on. It's too bad one employee has to ruin it. read more

Take your Amazon returns somewhere else. I don't like leaving negative reviews, but here it is. I took my package here and showed the worker my UPS return label on my Amazon app and was told they do not print UPS labels (seems unlikely). Two stars because I was offered their computer to print it off myself-after I pay a few dollars to "use" the computer. Ugh. read more

The people here are always so helpful, whether I'm just dropping off packages or purchasing supplies.

These guys are the best. Always polite and helpful. I go with my two little kids and they have little coloring pages for them and help me with the door. I always choose this location over others because of the customer service. Thanks guys! read more

Nice enough people, but very frustrated with their service. Two times I called to get a specific box ordered for skis and was told they would do it. Three weeks later, I called again and the manager answered. He told me that they cannot get that box. Train your employees -please! read more

Broken on Delivery--Terrible experience. I received heirloom china as a gift while visiting Utah. I took it to this UPS Store on Parrish Lane in Centerville Utah, to have it professionally wrapped, packed and shipped to my home. I decided I should take it to a "professional" because they would do a better job than I could. I was WRONG!!! All 90 pieces of china were placed in ONE cardboard box. The pieces were NOT wrapped individually, but in large groups (of 10-12 pieces) then covered with bubble wrap. These groups were then placed in a cardboard box on top of each other (3-4 layers deep) with a few "packing peanuts" in between I think everyone knows "china" or glass plates/bowls etc need to be wrapped individually, piece by piece, for shipment. A sturdy shipping crate/box should also be used so there is no movement of the items within the box. And... layering heavy glass bundles 3-4 deep one top of each other is not a good idea. I thought I was paying for a professional service? The rating on the outside of the box says 65 lbs but the final weight of the china as noted on the receipt was 85 lbs. Upon arrival, the results were disastrous with many broken pieces. Next came the the hard part of trying to get someone to take responsibility!!! This store passed me to UPS. I submitted a claim, sent photos, sent information. I was then passed back to this "franchise" UPS Store to finalize this claim. It has been four weeks with no results. The only communication is when I call the "franchise store". Last week, he said the claim had been approved, This week he said it wasn't because he had received an email (but hadn't bothered to call me even though there was something more I needed to do). I paid extra for insurance. I paid extra for them to "professionally" do the packing. I paid for shipping. I received broken china in return for trusting this "franchise". Don't make the same mistake!!! Do not trust them! read more

The BEST UPS Store Ever!! So friendly and helpful and easy to access with plenty of parking!! I would recommend to anyone needing to ship or receive items in the area to try this place!! read more

Complete ripoff. Got charged $20 to use one of their boxes and it cost $10 more to send from UPS store than the same box (weight and dimensions) using the UPS website. Learned my lesson and won't use this service again. read more