Less than positive culture continues at this store.... "Top Down Management" continues to fail…read more I've not had reason or desire to use this store until recently since long before them relocating. Apparently #UPS @UPS doesn't monitor franchise store owner/staff customer service/behavior. -When I asked if I will receive "tracking information" on a package that I was sending the reply, not in a positive tone was; "That's not us, we don't provide it, it's them"! Assuming he meant it was the company that provided the label? When I returned home, I realized that information was missing from several fields on the receipt provided. Curious if tracking information from UPS would be provided if pertinent information was loaded into your system when a package is dropped off? I would have used Fed Ex as they automatically provide tracking information connected to ones email address, shipping address, phone number and name in their system. One has to believe, if your staff were to take the time to infill pertinent information when accepting a package that tracking would be provided? Doesn't seem like rocket science, but perhaps it is. In the end, if you're "NOT UPS" as you state in reply to other review and you're not interested in using your game, perhaps you should lower the UPS signs in and around your property.

Took a box to be shipped to another state.....store was empty and asked attendant to help taking…read morebox out of trunk as I am 85 years old and he refused although he was just standing there doing nothing. terrible customer service.....not a smile or a thank you....much nicer employees at the previous location. will never go back to that location.

Have a pre-paid return from a merchant for this designated location. Packaged, labelled,…read morepre-paid... they refused to accept it bc they have too many packages?!? How is it that an official FedEx store can refuse to accept a pre-paid FedEx package bc they have too many? Isn't this there sole purpose for existence? And of course, we have nothing better to do than try to come back another day/time and hope that they have capacity, or we can drive an hour to Salt Lake and see if any of those locations can accept our package. Would be shocked if this is in line with FedEx corporate policy.

nthia is the best!!! I am flying to Las Vegas to attend a job fair, and I needed to print and…read moreupload my resume on my iPhone. Cynthia helped me with both, even though the latter is out of the scope of her job description. Through our transaction, Cynthia was kind, friendly, knowledgeable and solution-oriented. She deserves all the good things!

Honestly if I could give zero stars, I would and I am in the process of finding either a local…read moreprint shop to support moving forward or going to buy a new expensive printer at Costco for use. Over the past few weeks, I have visited this location multiple times to print on a specific type of sticker paper that I have used successfully on three prior occasions. Each time, the process was quick and straightforward, typically taking less than five minutes. However, during my most recent visit, I encountered an unexpected difficulty. The employee on duty was unable to complete my printing request and instead advised me that I needed to place an order. This process took approximately ten minutes to fill out and complete, which was quite different from my previous experiences which took less than 5 minutes to print these items and complete the check out process. The employee stated he has only been working there 2 weeks and that he didn't know what to do. He was the only employee working from Friday night through the entire weekend. I was instructed to return the following day after noon to pick up the order. When I returned, I was informed that the order had not been processed because the staff was unsure how to verify the paper type. While I understand that technical issues can arise, I found the situation quite disheartening, especially given the limited options available in Park City for printing services. I value Staples as a brand and have appreciated its convenience in the past; however, this experience has understandably diminished my confidence in the reliability of the service at this particular location. I asked to speak with the manager and the manger refused to address a customer issue- all around poor customer service. I don't foresee this last Staples location lasting much longer as their poor customer service will be the end of their demise.

The prices at Staples are not good at all - I found the same or similar products on Amazon.com for…read morea fraction of the price. But Trudy was so friendly and helpful that I wanted to leave a good review for her.

Mail forwarding services should be kind of like the electricity or maybe cable (umm, with the…read moreexception of Comcast here in PC who suck so bad there are no words), so the best you can hope for is no problems, right? Well, these folks deliver. They are amazingly friendly and reroute my mail on literally a moments notice. I know the service should be transparent. It is. But behind the scenes, I know they work like crazy to make sure my stuff gets to me no matter where I am. Good job. Thanks

Horrible customer service, the two guys working looked miserable and were zero help. They both had…read morezero customer service to me and to everyone else inside.

Mike is unusually fast and proficient. Skills! It was just him and man oh man did he keep the…read moreline moving. Almost no wait. Like I said... skills.

Just had a jaw-dropping experience, thanks to CHRIS DOYLE at the Park City Post Office (at 2100…read morePark Ave). Yesterday I popped in because I hadn't received a package (long story, but a vendor sent an item to me via USPS instead of FedEx ... we don't have a PO Box here in Park City, so the dang thing got lost). Anyway: I went to see if by chance the item had been held at the Post Office, and Chris assisted me. He was patient, friendly and professional in helping me to birddog the missing item. And then he said he could do additional research and get back to me. I'm a bit of a skeptic and thought .... yeah, right. He's going to get back to me. BUT HE DID!!!! He called this morning to confirm the item had, in fact, been returned to sender (now at least I know how to get it). Also, he provided a ton of very helpful information about the ins and outs of establishing a PO Box for future use. GREAT EXPERIENCE. GREAT GUY. I'm just a HUGE FAN of the Post Office in general, but my experience with Chris sealed the deal. :-)

If I could give ZERO stars I would. Manuel is a horrible employee and probably even more an…read moreatrocious human outside of work. He was making up his own policies and claiming "not his problem" being absolutely rude for no reason and rolling his eyes. Literally disgusting behavior that this location allows. Wonder how his mother would feel about this behavior. Vile of a human.

By far, my most favorite PO....in the country?! Look at this outside exterior - it's like a…read moredollhouse! Impeccably clean inside and organized. Anyone can tell the Staff cares and puts pride in their work. I arrived on a Saturday morning in July and the line inside was quite short. I got to the counter quickly and the young man was so incredibly polite and I daresay,formal. He was a dream - I wish the postal workers were this easy in the big city. At any rate, he rang up my packages and sold me beautiful stamps. Easy peasy! If I'm in the neighborhood, I'll be back!

I wanted to say a huge thank you to Sandra at the main Park City Post office. She went HUGELY out…read moreof her way to help me. I was/am having major issues getting my mail forwarded for the summer and she has followed up at multiple levels. The postmaster actually went out and checked my mailbox, the carrier was difficult to contact, the National Post office forwarding office was unable to answer their phone...and Sandra worked through all this and called me several times to keep me advised. She is still on it, resubmitted everything and is starting from scratch. Can't say enough good things, and this is a relatively small Post Office with limited resources. It's unfortunate we sometimes forget the pressures of others and don't say Thank You. Your awesome Sandra, Thank you! Mike G