Less than positive culture continues at this store.... "Top Down Management" continues to fail…read more I've not had reason or desire to use this store until recently since long before them relocating. Apparently #UPS @UPS doesn't monitor franchise store owner/staff customer service/behavior. -When I asked if I will receive "tracking information" on a package that I was sending the reply, not in a positive tone was; "That's not us, we don't provide it, it's them"! Assuming he meant it was the company that provided the label? When I returned home, I realized that information was missing from several fields on the receipt provided. Curious if tracking information from UPS would be provided if pertinent information was loaded into your system when a package is dropped off? I would have used Fed Ex as they automatically provide tracking information connected to ones email address, shipping address, phone number and name in their system. One has to believe, if your staff were to take the time to infill pertinent information when accepting a package that tracking would be provided? Doesn't seem like rocket science, but perhaps it is. In the end, if you're "NOT UPS" as you state in reply to other review and you're not interested in using your game, perhaps you should lower the UPS signs in and around your property.

Took a box to be shipped to another state.....store was empty and asked attendant to help taking…read morebox out of trunk as I am 85 years old and he refused although he was just standing there doing nothing. terrible customer service.....not a smile or a thank you....much nicer employees at the previous location. will never go back to that location.

Have a pre-paid return from a merchant for this designated location. Packaged, labelled,…read morepre-paid... they refused to accept it bc they have too many packages?!? How is it that an official FedEx store can refuse to accept a pre-paid FedEx package bc they have too many? Isn't this there sole purpose for existence? And of course, we have nothing better to do than try to come back another day/time and hope that they have capacity, or we can drive an hour to Salt Lake and see if any of those locations can accept our package. Would be shocked if this is in line with FedEx corporate policy.

nthia is the best!!! I am flying to Las Vegas to attend a job fair, and I needed to print and…read moreupload my resume on my iPhone. Cynthia helped me with both, even though the latter is out of the scope of her job description. Through our transaction, Cynthia was kind, friendly, knowledgeable and solution-oriented. She deserves all the good things!

Dropped off online retail purchase in big newer smaller retail shopping area near big smiths kroger…read moregrocery . I was impressed by the two large entry doors propped wide open for easy entry & access carrying big package to be dropped off & returned . I do believe they do ups also . There were parking spots right in front that are designated short term parking . Looked like all packing, shipping ,& postal needs there . A younger man followed me in with a couple of bike wheels to pack & ship. I'll be back !

My husband dropped an iPhone at the store to be shipped back. It was packaged well in the box…read moreprovided by Apple. I had recommended he go there as I have used their services multiple times. He came back and said the place was very disorganized and that they had told him to just leave it. They did not check the package in so that we had a record of initiating the send. Now, I have received an email saying the iPhone has not been received. I have no tracking from the store. I would definitely not use this store if you want your packages to make it to their destination! Do not just drop off without watching them actually scan it in!

We just had the rudest US postal worker at the main Park City post office!!! Couldn't even bother…read moreto enunciate his words, total disdain for customers. Couldn't be bothered to help In the slightest.

No one answers the phone . I have a question that pertains…read moreto a delivery today and need assistance. I have personally never been to your location. I am only speaking of phone service.

STAY AWAY PARTICULARLY FOR NOTARY!!! Notary Rebecca completely screwed up her name on a quit claim…read moredeed thereby it was rejected by the state and they did not even bother covering shipping to re-ship the same document again to my attorney again. so not only am I out my time in additional attorney fees, they would not even bother covering the shipping . Absolutely horrible customer service and I will be contacting their corporate offices considering I am a landlord for three different UPS stores.

I have had a PO box with this store for over 5 years, I found out that my box was cancelled because…read morethe USPS wanted a verification filled out. They claim they sent e-mails, telephoned me and mailed notice but I received none of them and because I was not in the PC area for months all my business mail was returned to sender. When I explained this the manager said they sent notice, when I asked when he could not give me a date. I only found out because my renewed credit card was returned to my bank. I had the box address on my stationary and cards and when I asked if the same box was still available for rent I was told no. So now I have to reprint stationary and cards. Stay away from this place they are incompetent! Go to the UPS in town!

Mail forwarding services should be kind of like the electricity or maybe cable (umm, with the…read moreexception of Comcast here in PC who suck so bad there are no words), so the best you can hope for is no problems, right? Well, these folks deliver. They are amazingly friendly and reroute my mail on literally a moments notice. I know the service should be transparent. It is. But behind the scenes, I know they work like crazy to make sure my stuff gets to me no matter where I am. Good job. Thanks

Dominick was great to work with. I bought a 175 lb. envelope stuffer from an online auction company…read moreand Dominick arranged pick up the next day. He then did a beautiful job palletizing the machine and his quote for the work was so cheap, I told him to tack on another 50 bucks.

I love supporting this local business! Great for shipping all packages and I've had postcards made…read morehere also. I especially like throwing tennis balls to Murphy!

This is a really busy UPS store - - and yet they manage to handle the stores demands with grace,…read morekindness and efficiency. I use them for all of my business printing needs and they always manage to get the job right, offer terrific suggestions for better presentations and get the job done professionally for a fair price. They have to balance a lot of tasks between printing, shipping, copy work, and cashier responsibilities - - be patient and know that any lack of a friendly greeting is only because they are getting your job done so they can get onto the next important task! Thanks UPS Heber for your great work!

Everything. Very helpful, they know all of the shortcuts. Even we I need to send package at another…read moreplace

I was in the store for a while sorting several returns and Emily was exceptional to every customer…read more There was an aggressive man who was mad about a glitch that didn't affect him and she was patient and kind while he had a hissy fit. Magnificent customer service, world class self control. She is also extremely efficient and processed customers amazingly while working alone.

Great service from Emily, she helped us get in and out quickly and helped us find the most…read moreaffordable option for shipping our package. Also so convenient that they are one of the only UPS stores open on Sundays in the area!

Honestly if I could give zero stars, I would and I am in the process of finding either a local…read moreprint shop to support moving forward or going to buy a new expensive printer at Costco for use. Over the past few weeks, I have visited this location multiple times to print on a specific type of sticker paper that I have used successfully on three prior occasions. Each time, the process was quick and straightforward, typically taking less than five minutes. However, during my most recent visit, I encountered an unexpected difficulty. The employee on duty was unable to complete my printing request and instead advised me that I needed to place an order. This process took approximately ten minutes to fill out and complete, which was quite different from my previous experiences which took less than 5 minutes to print these items and complete the check out process. The employee stated he has only been working there 2 weeks and that he didn't know what to do. He was the only employee working from Friday night through the entire weekend. I was instructed to return the following day after noon to pick up the order. When I returned, I was informed that the order had not been processed because the staff was unsure how to verify the paper type. While I understand that technical issues can arise, I found the situation quite disheartening, especially given the limited options available in Park City for printing services. I value Staples as a brand and have appreciated its convenience in the past; however, this experience has understandably diminished my confidence in the reliability of the service at this particular location. I asked to speak with the manager and the manger refused to address a customer issue- all around poor customer service. I don't foresee this last Staples location lasting much longer as their poor customer service will be the end of their demise.

The prices at Staples are not good at all - I found the same or similar products on Amazon.com for…read morea fraction of the price. But Trudy was so friendly and helpful that I wanted to leave a good review for her.