Less than positive culture continues at this store.... "Top Down Management" continues to fail. I've not had reason or desire to use this store until recently since long before them relocating. Apparently #UPS @UPS doesn't monitor franchise store owner/staff customer service/behavior. -When I asked if I will receive "tracking information" on a package that I was sending the reply, not in a positive tone was; "That's not us, we don't provide it, it's them"! Assuming he meant it was the company that provided the label? When I returned home, I realized that information was missing from several fields on the receipt provided. Curious if tracking information from UPS would be provided if pertinent information was loaded into your system when a package is dropped off? I would have used Fed Ex as they automatically provide tracking information connected to ones email address, shipping address, phone number and name in their system. One has to believe, if your staff were to take the time to infill pertinent information when accepting a package that tracking would be provided? Doesn't seem like rocket science, but perhaps it is. In the end, if you're "NOT UPS" as you state in reply to other review and you're not interested in using your game, perhaps you should lower the UPS signs in and around your property. read more

The UPS Store - Should be self explanatory.... - Shipping Centers Near Me - Park City, Utah

Took a box to be shipped to another state.....store was empty and asked attendant to help taking box out of trunk as I am 85 years old and he refused although he was just standing there doing nothing. terrible customer service.....not a smile or a thank you....much nicer employees at the previous location. will never go back to that location. read more

A UPS store with no UPS supplies- no thank you. Not very UPS customer centric - focused on charging customers for supplies.

Paid 150.00 for overnite delivery and package never arrived I was told by store there is nothing they can do but file a claim. It was medication that was extremely time sensitive. Do not use these people to ship your packages!! read more

Awesome and helpful service. Notarized my stuff in just a few minutes and had everything handled. Would definitely use the office here again. read more

WOW, your rage continues. Good thing I didn't throw a tantrum. Is it your store policy that your customer's study your policy and procedure manual prior to entry? I didn't see that posted anywhere. No worries, I have saved your voicemail and I will forward that along with this string to UPS corporate and you can have a conversation with them about your behavior, policies, procedures etc. Curious, if the pack were valued at $999.95 would they have simply taken it at the store? All the best read more

Not the fastest service but nice employees. I sent out 30 of the same thing two days prior and the Salt Lake area and shipping from Park city was about half price. Crazy! read more

I Called about renewing my Passport and I appreciate the how pleasant & concise the woman on the phone answered my questions & referred me to another local business for what her shop was unable to do. read more

I rushed in about a week before Christmas to print some cards. Not only was the store busy, but the program's color I created my cards with wasn't showing up with the program used at the store. Droc, an employee, went out of his way to help figure out the problem and made sure I had access to the paper cutter afterwards-all with a friendly attitude and smile. Not only was Droc friendly, but all employees greeted customers coming in and out and made sure to acknowledge everyone in the store. Thank you, Droc and UPS store employees for making the store pleasant during such a crazy time of the year! read more

Had five packages shipped at this store, and not only did they arrive on time but the staff there actually reinforced the boxes (I stupidly bought them from the Post Office) on their own account.... They also packed and shipped an expensive original framed photograph for me. It came in perfect condition. Their packing was excellent. I greatly appreciate their friendliness and their professionalism. A great experience. read more

Came in here needing to sign and notarize about 100 pages of loan docs and they were very nice and helpful.

Had a package that was mistakenly sent to be delivered to a PO Box. Since UPS doesn't deliver to a PO Box, UPS gave me options online to get my package correctly delivered. Option 1 was to pay a fee and get the package sent to my home address. Option 2 was to send to a UPS location and I could pick it up for no additional charge. I chose option 2. I get to the UPS location and they indicated they charge $10/day fee for this "free" service (I came same day it was delivered). I told the rep that it was a free pickup and shipping charges were already paid by sender. He indicated they are independentaly operated and have their own rules and was specifically instructed to charge $10/day for this package. Out of principle I left the package there, they will return to sender, and sender will ship back correctly to me. Instead of just handing me the package, they are going to send it back (probably at their cost), just to have it redelivered a few blocks away. Makes no sense to me and doesn't seem right. Reps were nice and just following orders so giving 2 stars. read more

We have been using this location for a few years now. Nice to have a secure place for business and packages. Make sure you follow up with them when you are expecting packages. Unfortunately they misplace/forget about them sometimes (often). I have had to call them too many times looking for things that had been delivered and not given to me and then follow up again in person so they don't repeat the mistake. Frustrating. read more

First I called to make sure they everything I needed. Drove there, used their computer, printed, scanner and sent a package through UPS. The place is spacious and neat, the service was resourceful and I walked out feeling like I made a right choice by coming here. Will go back next time I'm in Park City. read more

This is the first bad review I've written about a business ever. I wouldn't normally go out of my way to do so, but my experience today was nothing short of terrible. I can't believe how poory I was treated by the employee. I was polite to said employee regardless. I will spare the details, but I will never go back. My business will be taken elsewhere. Sorry UPS store. read more