Went in for an Amazon return. Asked if they can toss my phone sized box away and the guy said NO. When I asked if the manager can come because I simply couldn't understand why they wouldn't just toss it away, a twenty something guy came from the back and yelled "what's your problem." I was flabbergasted by this attitude. I left the box on the counter and just left. This guy followed me all the way to my car all the while threatening me to pick up the box. He even uttered the words "I know where to live." At this point, no way in hell I was going to pick up anything. I really hope the manger can get in contact with me. I even went across the street to the Burbank PD. Unfortunately, due to the times we live in, there wasn't anything that they could do; the verbal threat being of most consequence. ----- The owner Yelp emailed me and instead of apologizing for his employees rude behavior actually tried to give me lip on how I was the one being rude. Check the cameras and then talk Gus. Besides, no excuse for that person to follow (let me repeat myself) to actually follow me al the way to my car and declare "I know where you live". I'm done with you. Hopefully the complaint I've filed with UPS corporate with set you and your business straight read more

Was at a great location with plenty of parking. Now they moved to third and orange with horrible parking, with the closest being that busy lot in downtown burbank. Turned a 5 minute trip into a half hour hassle. read more

The owner of this store Gus is either an idiot or a crook. I told him I want to ship a large item the cheapest way possible and he offered the most expensive only after he told me shipping an item i must purchase his box (also a lie) and that it was impossible otherwise. DO NOT GO HERE. CALL THE BBB. read more

I have came here a couple times to ship out my packages. The men I got to help me are always so nice, helpful, and great customer service. 10 out of 10 service the store is always clean and never a long wait! I didn't get the names of the guys who helped me but I got a different person everytime and they are all excellent!! read more

As an owner of the business you should train your employees not to talk bad about other customer and call them names like "stupid idiot." That was the exact words that came out of Narciso. You didn't expect me not to say anything when he was talking about my husband right? The fact that he didn't not know he was with me surprised him when I told him the person his calling stupid idiot is my husband. I also told him that he needed to be professional since his working and him discussing what he said to another employee shows there's no professionalism in this facility. As an owner of the business Gus did nothing and he just stood there and watch. I asked Narciso for the corporates number in respond he told me he did not have the corporates number , he did not know it and he does not need to know it either. Gus who is the owner did nothing until I read his badge stating his the owner and I told him how no one have the corporate number only then he provided me with Narciso business card and he wrote the corporates number. By the way the person responded to my review shows how lack of professionalism this person is as well. You guys don't know how to resolve any problems instead you protect and cover each other up. The fact that you mention other customers involvement who's not involve shows a lot. You can show the footage of the video if you have one to the corporate so they can watch it and better guide you as a business owner of how to handle situations and how to solve any issue instead of creating more issue. They can see how your employee talks inappropriately infront of other customer. read more

This store is a nightmare. Discombobulated mess where packages are continuously lost and employees are rude and act like they have no clue how to do their job. I am a box holder here and this is my third complaint to corporate in 4 months. Most of the staff is rude and unprofessional. Packages are consistently "lost", either not being scanned in the system or being scanned as picked up when the package hasn't been taken by the customer. Today "Ty" handed me packages without cross checking them against the slip and then didn't bother to have me sign for them. He told me in a rude tone "you have a lot of packages, I wasn't expecting all this. I can't find one of your packages. You probably already picked it up. Or maybe someone else scanned it incorrectly". I stated that this was a chronic problem at this store and I would call corporate again. His sarcastic cavalier response was "Go ahead, they won't do anything about it anyway." I absolutely can not recommend this store. The staff largely seems either not trained properly or maybe they just don't care about the customer or the job that they're paid to do. The UPS business model in part is the handling of packages. This store clearly doesn't adequately handle this aspect. Consistently lost packages and rude employees who clearly have an "I don't care attitude". Stay away from this store. read more

These guys ripped me off. Amazon.com told me that for $0 I can drop off my package at UPS. All I would have to do is give them the scan code and they'll deliver. These guys charged me $8 for a box. Otherwise they wouldn't ship it. For $6 dollars I could have had a different carrier come and pick it up from my doorstep. I didn't select that option because this option was supposed to be FREE. I don't trust the employees that work at this location. Next step is to file a formal complaint. read more

Never going back , got turned away from returning 12 packages from Amazon and was told it was policy and then the store OWNER COMMENTS WOW . read more

The UPS Store - Prime of example of the treatment of the store owner himself ! - Shipping Centers Near Me - Burbank, California

I've been to this store many times but yesterday stood out to me. Now I don't know his name, but koji is the reason why this day stood out to me. His performance was the most/best mediocre service I have ever experienced. I understand that not all of us are meant to be great and this employee, Koji, is exactly that. If you are looking for the best experience, this is not the place. This is the place mediocrity. 10/10 would definitely, kind of recommend it. Such a great average experience. Everyone else was fantastic though. read more

Wanted to give a shout out to this UPS store. Had to drop off a package today and realized how incredibly helpful and nice every person I have encountered here has ever been. I mean every single time with no exception. You may think that one store wouldn't vary much from another but I have learned it does and am grateful to their support and all they do for us. read more

As a business owner, I've used this franchise location for over 16 months with an average of 10-15 Next Day Air shipments every few months. First two visits, the staff would help me place the items in the Next Day Air envelopes as I was quickly out the door. Over the past 9 months, they hand me the envelopes and clear inserts in having me prepare all of my packages. Today, the WORST. I was told if I had more than 10 Next day air packages, I need to visit the central UPS location and not the store. They don't have the envelopes for Next Day Air packages but they have extra in the back. I guess not for my usage. Isn't their primary business, shipping? They were eager to send me off to the Buena Vista & Victory UPS Store in handling my remaining packages. Word to the wise, don't visit this store!!!!! read more

Excellent service every time I go there. The place is clean, they follow the rules during the pandemic (wearing masks, social distancing) and the notary service is great. read more

The UPS Store was a great place. They figured out that my label was for the post office (USPS). And since, they packed my box to post... I bought it and a print out of the return label for old acting school textbooks. Clean establishment. Helpful staff. Great customer service. read more

The UPS Store - UPS does it all - Shipping Centers Near Me - Burbank, California

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This is the first UPS store I've been in that was so unwilling to help. I had a return and Amazon provided the QR code for it. Amazon now has an option to just provide them the item without it because packed and no label necessary either because they'll print it for you. When I went, I provided the QR code and the rep said it printed a label, not a consolidation label (whatever that is) so the package needs to be ready to go and they'll just stick the label on. So I let him know that I chose the option of not needing it packed. I repeated myself twice. I had an envelope with me when I went to this store, the original envelope that the package came in. What really bothered me was that when I went to another UPS store the next day, I gave them the QR code and explained that I had selected the no package needed, just the item...I had shipping tape with me and the envelope it came with...the UPS store I visited (definitely NOT this one) offered to actually just tape it for me so I won't have to open the brand new tape I bought. This is what customer service is like. This UPS store though, they didn't bother offering such service even though I'm sure they could have easily just offered me tape. They didn't want anything to do with the package. I don't know if that's lack of customer service...lack of training...lazy employees...or all of the above. Just like I told them, it was a waste of time coming here. I would rather drive the extra 20 minutes to be greeted and served properly than drive to this one. read more

This place is horrible and unprofessional. They never do what they say over the phone they tell you to come at a certain time but when you get there they change their story they old man behind the counter is rude and racist he helped every white person before me and I was next in line when confronted he lied and said they were here before me I asked the lady he helped outside was she here earlier she said no I was behind you. Don't waste your money or time plus the spot isn't clean! read more

Easy and convenient. No wait for live scan service. Reasonable price. Good place for Livescan. read more

Super disappointed with the way I was treated over the phone at this location. Super condescending to me about an issue that was entirely their fault. Brought a MASSIVE and very heavy mirror for an Amazon return. Paid $6 to return this, drive and haul it there myself. The guy that helped me out printed out my label and said "youre good to go"!" so we left. The next day, today.... it arrives at my door because the guy who printed that label didnt place it over the OLD label... like they usually do. It was such a heavy object, I didnt think of removing the old label myself but at any UPS/Fedex/etc ive been to they always do a once over check for old labels. We called to see if there was anything they could do, they claimed they couldnt pick it up.... and that we just have to find time to bring it bacj ourselves! Sweet. And before you even reply to this message Gus, just f* off instead. read more

WATCH OUT!!!! Employee isn't wearing a mask! I'm taking care of my at-risk grandma who is unable to leave her house and/or get vaxxed. This isn't the behavior I expect from an employee at a large chain. Be considerate of those of us who are at risk please--mask up! There were other employees with masks on, just 1 who was so selfish not to wear his. read more

Easy drop off on a pre-paid package to Nike. Was in and out of there in less than 20 seconds tops. Again, I was just dropping off a box that was already paid for on a return shipment. Good to know there's a UPS store nearby with easy parking in a spacious lot. I guess I was lucky cause I went here around 10am. Probably a slow time for them. But nevertheless, the guy behind the counter was friendly. I walked in, he greeted me and asked that I just set down the box on the scale and that I was good to go. I asked if there was some sort of receipt confirmation and he just said track it with the number that was emailed to me as part of the return label. I did that and the box got to Memphis in 3 business days. Thanks UPS store. read more

This review is for Notary service. Needed Notarized documents around my work area. Had no idea ups store has Notary person. Person that helped me was Narciso, very nice and professional. Will come again to this location for Notary and other service :) read more

Worst UPS store in Burbank. Avoid at all costs. I have had numerous packages go missing and also they take forever to ship back to Amazon!

Came in for notary service... they open at 10 on Saturday instead of 8 like every other day. The service was quick, painless, and very professional. I was thrilled to find them so close to home! read more

The people here are always fast and professional, I used to go to the other UPS store on Victory in Burbank because it's very close but their customer service is terrible. Do yourself a favor and drive the extra few minutes to this location. read more

By far the worst customer service I have ever experienced there's an employee by the name of Sean who will make a visit horrible. He is sarcastic rude And repeats the same thing over and over again to get under the customer skin. You need to have a lot of patience to deal with this individual and thanks to him the customer service at this location is rated one star. read more

Worst UPS store and worst customer service. I've had to file 3 claims because they're so disorganized and have lost my packages not once but 3 times!! read more

I walked two miles to this location to pick up a package that my father sent to me as a gift from Massachusetts. I was very disappointed because I was unable to get my package. It was under my father's name. According to my father, he purchased the item using his Best Buy card and was unable to change the name, however, he DID designate me as an authorized pick up person. I had my ID and all of the delivery and tracking information required, but I was told by the employee that this particular location does not accept authorized pick up people!? He told me that my father had to physically be there to pick up the package himself since it was his name attached to it, even though he happened to be the sender in this case! They did not accept a photo of my father's ID either. My father and I both called UPS customer service to see if it was possible to either change the name on the package or have it rerouted to another location. They told me it was not possible. My father ended up cancelling the entire order and getting a refund from Best Buy. I called a different UPS store in Burbank, and they told me that I could have picked it up there as an authorized pick up person. However, I was paranoid that I would run into the same problem so I re-ordered the item for myself with my own credit card and sent it to a different location. I don't understand why this UPS store does not allow authorized pick up people to pick up a package on behalf of someone else. Now I have to wait 9 more days to receive something that I was looking forward to receiving today. I do want to mention that the employee who helped me at the counter was as nice and polite as he could be. I know it was not his fault and that he was just following the policy, but the policy is stupid. UPDATE 6/5/20: Thank you for the reply. However, according to the UPS policy stated on the web site, I had all of the information and documents required to pick up the package. This is what the policy states: "If you need someone else to collect your package on your behalf, they'll need to bring a valid government-issued photo ID. Additionally s/he needs to present proof of connection to the address on the UPS label or to the named person (named person's valid ID or photocopy). Also accepted as proof of connection is an official notification (from the shipper or UPS) that provides the shipment/order details for the package (recipient name, shipper name, UPS Access Point location address and tracking number). Notifications can be printed out or provided on a smart phone." read more

This truly is the best UPS I have ever been to. Every time I enter, I am greeted with a smile by staff. All employees working here are fast, kind, and will help you and send you on your way within minutes. I mistakingly entered the wrong address on my packages and Bailen was kind and patient enough to help me. There were a few packages and he went back to check that we had the correct address to ship back to. If this was another business, the employee would have fussed and given me attitude the entire time. I am thankful for such exceptional customer service and will continue to come here. read more

Not that the service was bad here. In fact they've always been helpful, for me anyways. It's the fact that UPS is so damn expensive. $14 to send a small 4"x5" package. A fraction of what USPS costs and even FEDEX is cheaper. UPS, never again.............. read more

I don't know man. I was literally in and out in 30 seconds. I was able to walk right in, they taped my shipping label on, and gave me a receipt. I'm used to waiting 20-30 mins at FedEx just to see a rep, and then they're usually so apathetic and slow during the process. This UPS experience was pretty refreshing. read more

Every time I come in here they're extremely rude and unhelpful. The guy who helped me today Klause, wasn't any better. I really wish corporate would send in a secret shopper to clean this place up. read more

These people are incredibly rude and have a stick up their ass. This place needs to be cleaned up and they need an attitude adjustment. They are not scanning the packages correctly. Several packages I dropped off Says waiting for package for weeks when I clearly dropped them off. I called and explained and the person who answered the phone had a stick up his ass too incredibly rude told me to go to another ups "if I don't like it" they need to fire all these people and get new people who actually know what they are doing. I have complained to ups already. Avoid this horrible location. read more

i always drop my amazon prime returns at this store and if you do not have a package or envelope with the code, they will not except. i did not know any better and bought a box so i can return. do not do this. when you print the code it should say ups will pack and ship for free. i spoke with the manager and owner and he actually agreed with me because i went back home and dug out the amazon envelope and brought it back to return. theres another worker that has an attitude and is very unprofessional. i think thats the owners son who was rude to me as well. i do not recommend this ups store. read more

The staff here is great. I have used their services a couple of times without any problems. I am so glad to have chosen to be here yesterday. The attention and help Klaus provided was outstanding. Thank you, thank you for making my day and for so kindly wrapping those bottles for me. read more

Came by today to get some stuffed packaged up so I can ship it out via usps, Nate did a great job of going the extra mile and taking care of everything for me and had me in & our within a few minutes. Great customer service. read more

This review is for the notary service which was great. Gus helped me. The charge is $15, more depending on how many signatures you need. I called a few other places in Burbank, but all of them said their notary person already went home for the day or wasn't in that day. Thankfully, Gus was on the job to help me. read more

For some inexplicable reason, this location refuses to accept shipping charges to a UPS account for shipping because the "owner" says so. So much for a "The UPS Store" following standard UPS policies and procedures. I will not be returning to this location and will instead be taking my business somewhere else that actually offers the standard, expected UPS services. read more

I don't usually get on Yelp but I felt the need to absolutely complement the staff of this UPS store. Every time I've come in, the staff is very helpful, knowledgeable and greet people in a positive way. They take care of everything you need without hesitation and it is always a good experience. While I was in the store complementing the staff, the customer standing behind me agreed that it is a great store with a great staff! Keep up the good work! It's hard to find good service these days. read more

I have been a customer here for a few years - I have an annual mailbox - it isn't cheap. I've used many of the store services without trouble but have had some issues with the mail service. I've had incorrect mail in my box and important letters of mine have been delivered to others. I expect more attention to detail as this is exactly why I pay for a mail service. Most recently, I ordered a package and got the arrival notice over email. I went to the store and found out the package was indeed delivered to the store but the store LOST the package (it was delivered less than 24 hours earlier). Sadly, I was dealing with the manager/owner, Gus, who is a hyper aggressive guy. I got NO APOLOGY!!!!! He announced that they can't find the package. No info, just that. So I asked what the next step was. He said if they can't find the package, he'll pay for it. OK, that's fair. I said, how long. A WEEK! A WEEK? I noted the package was a gift, I wanted to know if he'd cover the shipping if I had to order a replacement in the next couple days and he refused. He actually told me that if the package showed up, he'd expect ME to pay him back if he covers the RUSH. I lost my temper at that. HIS SHOP LOST MY PACKAGE and I didn't ask him to pay for the contents of a replacement right away (I don't mind getting extras of what I ordered if the package turns up), just the shipping. The most he'd be out is the cost of the original stuff and rush shipping. He pushed back, WOW! I told him that I paid for a service I was not getting and this was unbelievable. Then it got WEIRD. He took $100 bucks out of the register and started waving it at me telling me to take it and do whatever - now he's trying to shut me up and get me to go away, I guess. I'm not a thief, I just want the fair compensation and $100 is far more than the package and shipping so I refused. By now, he's angry and aggressive. ANGRY AT ME? This guy lost MY package and he's angry at ME???? HE LOST MY PACKAGE AND HE'S SHOUTING AT ME! Don't know if they'll ever find the package, or if I'll get compensated for the lost one (If they don't I will 'small claims' them). I'm weighing if it's worth changing all my addresses to go somewhere else (I've been there for years). I think it might be... I'll post an update with the results and if he makes good on the loss. I asked for something in writing and never got it... Big Shock. In Summary: AVOID. The manager is a hyper aggressive guy and the work is sloppy. Misdirected mail, LOST PACKAGE! Not what I'm paying for. read more

I understand that employees do not set prices. But when a customer asks "What's the cheapest option?" The answer should include something more than Elias' answer of "It depends." Even after further questions, he couldn't give me a ballpark, so when Elias said that my envelope that weighed less than half a pound would cost $13 and wouldn't get there for 7-10 days, he was surprised by my shock at the price. At least with the post office, all the prices are obvious and, even though they may not smile or greet you, at least they will answer a question and attempt to help. Thanks Elias, I'll now be helping the USPS stay open. read more

I love this store. First time I visited the place, the guy (Gus) have already asked me immediately as I entered the door. I told him what I wanted - notary, copy and delivery services and he just assisted me like a pro. He was sooo fast and all of those services just took me less than I think 5 mins and Im out though I have to say its like 4:30ish pm. He was also friendly which also made me comfortable with every transaction. Keep it up! read more