Great location and staff has super helpful with shipping my moms lamps. Thank you again !

I am so thankful for this location. I know that the minute I come thru the door I am met with a friendly greeting and someone ready to help me with packing or designing signs. I also know the job is going to be done right the first time. The owner and staff is what keeps me coming back. read more

I was told I could purchase regular stamps as well as mail stuff out through UPS as regular mail so I came in because it was closer than the USPS location. The guy said they were out of regular stamps but can use their "pre stamps" or something of that nature, he failed to specify that it would cost double the price usps even though it's being send as regular mail. Some of our cards already had our stamps, I just ran out stamps and needed 3 more to finish mailing the rest of our Christmas cards and to send out a small package envelope. The cashier did not mention the price at all, I only saw the price that was on the stamp being put on my regular envelopes and slightly bigger package. Once I got my total I ask why it was double and he said because that's the UPS fee. I told him he should've mentioned that and that I didn't want it anymore because it's ridiculous if I'm getting the same regular mail service?! he said that there's no refunds once they have put it in the system. Wasn't empathetic at all, pretty rude. Ridiculous I won't be coming back here. This could've been avoided if they understood what communication with your customers meant. Especially if they know once it's put in the system it can't be undone then make sure you let your customers know what they are getting and for how much! So for the future customers they will send things as regular mail but will charge you double what USPS would. Not worth it.. Small parking lot in the back of the establishment. read more

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hopefully times were updated and tge management hired more help hate to have to look elsewhere the staff that have been here the last year or so have been cordial and helpful read more

Hard to believe they have a rating as high as 2.2, but it will certainly go down a little more from my review. This is an email I sent to them today. Hello, Thank you for packing and shipping my Chinese tea pot so quickly. I am anxious to see it. I am not pleased, however, at the cost of $92.81. This is for a 5-inch teapot and a wooden stand about 3 inches tall. Before I had it delivered to you for packing and shipping, I asked for an estimate on the price and was told it would probably be about $45-50. I have an online antique business and buy and sell at least 100 items per year and almost all of them are either shipped to me or by me, so I am very familiar with the process. I had a previous quote of $79 and chose to give it to your store and hyped your services to the auction company that sold the tea pot. The owner was very pleased and impressed and vowed to change their recommended carrier list. Now I think I should contact him again. I realize the costs of doing business are and continue to increase, but literally, charging almost $100 to wrap a small ceramic piece and putting it into a box costing less than $2, creating a label, and shipping it at an undiscounted price less than $30 on UPS is abusive. Regards, Michael Scanlan 510.755.3858 read more

I have been going to this UPS store for many years. Today I went to do some returns. While I was doing my own returns at the kiosk a male employee starting making comments towards me. He told me that he should have never let me in. He proceeded to say how he needed to do his own Christmas shopping and he need to get to a store before it closed. I was the only customer left in the store and I felt extremely uncomfortable. I quickly scooped up the rest of my returns. On my way out I told him that he was very unprofessional and that I was going to report him. He went on to tell me to go ahead because he was the owner. I have been going to this store for many years and this is the first time I have ever seen him. I knew it was very unlikely that he was the owner. After doing a quick search I learned that Laura McAdams is the owner. This employee also yelled at another customer prior to me. He is very unprofessional and is a poorly representing this UPS store. I will not return to this store going forward. read more

Today Bill provided the worst customer service I have ever received in a UPS store! He was rude and told me that if I wanted to pack a box (that I was in the process of purchasing from him) I'd have to hurry in the event a customer needed to use that space. There was no one in the shop at the time but the two of us. I reminded him that I was his customer and left. UPS has lost a long time customer. read more

Typically good service. Sign says opening today at 9:00 and it's 9:05 and no one is here. Very frustrating when I have a pile of packages.

I've always had a good experience with UPS. Customers are welcomed with polite and helpful staff.

One person works there and answers the phone, takes care of customers, as well as wraps items for shipment while everyone waits. The worker was in the back wrapping my package while everyone else waited in front. It took a while for him to wrap it and I had no idea what the cost of shipping would be. This is not disclosed until he has it all wrapped and then weighs it. The cost to ship to NJ was almost eighty dollars, for a gift that cost me half to buy. I was floored, but what could I do, since it was all wrapped and taped up with a few boxes of styrofoam peanuts inside- I watched him pour them into my box. I have used this location before to ship a whole suitcase of my clothes and it didn't cost nearly this much. I will try a different UPS store in the future. read more

I filed a damaged claim since April 2021 till this day June 3rd still have not gotten straighten out in spite of numerous phone calls and 2 visits to the store # 2695. Called UPS customer service on 3 occasions because the receipt is faded and tracking number is not readable I cannot be help. I'm considering filing grievance with Small Claims court. read more

Not so helpful today, store person not so helpful, and this store has almost zero cell signal for Sprint users and does not offer customer wi-fi, so wasted trip for what I needed because I could not access my information online. read more

I went to The UPS Store located at 4501 Manatee Avenue West to drop off a package today at approximately 12:30 p.m, it had a pre-paid label on it. I think I must have met "Bill", the man the previous customer said was very rude. As I asked him where should I put the package? He responded, "We don't take USPS packages." I replied, I have dropped off these packages for the past several years and no one ever told me that." He repeated the statement and I left. I wanted to tell him that he lost a customer, but didn't bother, as quite frankly, I do not think that he cared. The owner's need to know how this person is treating longtime customers. read more