I have been to this store twice in the last two weeks. Both times the employees were…read morefriendly,knowledgeable , and fast! In the past I hated returning things I bought on internet, but they make it painless! Thanks !

For years now we've dealt with this store - and what seems to be the owner - only when absolutely…read morenecessary. We'd bring in packages carefully weighed on two different home scales and he'd always insist they weighed more, then charge us extra. Even if the package was an Amazon return, in the same packaging as received, with an Amazon generated label, he'd insist it weighed more and try to charge us extra! The store opens at 8 am, which means he arrives at 8 and starts turning on lights and machines. Effectively, he begins business at 10 past, no help if you've got to get to work on time and that 10 minutes makes a difference. Never mind that he seems to consider it a real chore to serve customers, or that there's no effort made when there's a long line to say "If you're just dropping off you can leave it on the counter". The whole place is annoyingly unprofessional when he's behind the counter. Strongly suggest drop-offs at your local pharmacy instead. Or, if you need an actual UPS store, choosing a different one.

Went here to return an Amazon purchased items- no label/ no box needed . Associate stated it could…read morenot be returned b/c it was in a clear plastic bag. WHICH it was suppose to BE as stated on the Amazon website "item should be returned in original packaging"!! Beyond frustrating. Associate almost seemed to enjoy our frustration?? On a seperate trip had passport picture done at this location. When I returned home in the envelope was a 4x4 size photo. REQUIRED for passports are 2x2 size photo. :( DO NOT go to this UPS

Manager is not a nice person. Second visit both times she acted angry and acted inconvenient to…read moreship packages. I left with 5 items because 1 item needed a bag????? I would have paid but I was not given that option. " I can't ship this like it is...." ok, don't you have bags? Go to another store or avoid the manager.

Bob Duckett Just like to give a shout out to all the…read moreemployees, at this UPS store. You guys are the greatest-it's not alway been that way here, but they did a great job of getting rid of the old, and bringing in RIGHT, CUSTOMER SERVICE EMPLOYEES! Especially like to thank Blanca, who, when I brought in my "daily" Amazon return, she advised me I had checked Whole Foods (owned by Amazon) as my return point. She asked if I had my phone, took it and cancelled my return to Whole, and re-did it to her store. SHE DIDN'T HAVE TO DO THAT-it's just how she's wired-she enjoyed doing it!!! Thanks, Blanca, and all of your co-employees for making this store a pleasant place to do business!!!

Easy and fast for most projects---Amazon returns and mail. Friendly staff and many self service…read moreoptions. Located in an easy to run in center.

In the future, I will just skip this store and find another one. The customer service was horrible…read more I walked in and wanted to sit down my box so I could pull out my items to ship and a guy that wasn't even servicing me was rather rude when he said don't put anything over there and then they refuse to take the box that I was trying to throw away. Never had an experience like that at a UPS store.

Today I had to send some classic car parts for restoration. Rob was awesome as the shipment was a…read morevery odd size and needed to be created. He took great care of me and was able to get the package constructed and sent in a great timely manner. Thank you Rob for your professionalism and care!!

Craig & Jen are great! As new owners they know that they need to work extra hard to please…read moredemanding customers like me. Thank you, and I look forward to shipping our art with you.

Amazing new ownership that knows how to treat the customer with utmost respect and integrity…read more Appreciate your service and commitment to the Sarasota community.

I have my virtual office/mail box through Bee Ridge Virtual Offices and would highly recommend for…read morebusinesses that want an online presence with a real business address. I rent the conference room next door when I have important meetings or multiple clients back to back. It is spacious and comfortable. I have all wonderful things to say about Bee Ridge Virtual Offices!

From the owner: NO OFFICE, NO PROBLEM! Bee Ridge Virtual Offices and Conference Center is your solution to having a…read moreprofessional physical commercial business presence without the limitations of location or the expense of a traditional office space. Our Virtual Offices and Conference Center are now available for rent in Sarasota, Florida. Whether you are a remote worker, a small business owner, or a corporate professional, we offer a range of services and amenities to meet your virtual office and conference needs. You’ll get a commercial address, mail and parcel receiving service and use of our Conference Center. Starting at just $79/month.

I cancelled my mailbox here today after a very negative interaction with the man working the…read morecounter. I ship from this location and receive packages almost every day, and unfortunately, he has never been particularly friendly. Today, I brought in about 10 packages over four or five trips and placed them off to the side before getting in line. I briefly stepped over to hand my phone to my wife at the Amazon return area, then waited beside my large pile of packages. While I was waiting, another customer who wanted help packing a jersey cut in front of me. The employee looked right at me and helped that customer instead. When I spoke up and explained that the customer had cut in front of me and that I had been waiting for a while, the employee laughed and told me I "should have been in line." I understand that the store can get busy, but I waited my turn like everyone else and did not deserve to be laughed at or talked down to. Since no one seemed to care about the situation, I decided to cancel my box.

Always great and friendly service. I try going when it's a bit slow . They can get pretty busy, but…read morewhen they do. , they always help each other out by adding another person to help with the flow.

I use this store all the time and I can't say enough about the staff there!! They are always so…read morehelpful and cheerful and efficient!

A frequently used UPS franchise store moniker stated, 'Your Satisfaction Is Our Priority'…read more.. obviously NOT SO! I lost $2000+ my time. I went to the University Park UPS Store to have a package sent to Chicago. Once inspected by an employee it was determined that my product needed to be re-packed. When we accompanied an employee into the back room, it was determined that my original hard-sided luggage would have to be reused as they did not have a proper sized box to use. We assisted in removing my old packaging material and helped wrap my computer in bubble wrap. When asked, the employee said that 'this should be good enough'. My Business Partner was actually on a video conference with us at the time, witnessing\hearing the comments and visual activity. While my product was being repackaged, we witnessed a second employee dispose of the original packaging. When the package arrived at it's finally destination damaged, I immediately filed a claim and was denied once the claim was investigated by their insurance company. They said that UPS packing standards had not been met despite my insisting employee involvement which the store did not charge me for. Correct me if I am wrong, but If they don't charge me for work they complete, that's on them, not me! I was told to take a claim up with the store! On 7/3/26 I did just that. Once I explained the situation, the University Park store owner Joe Clarke berated me and swore at me on the phone (an employee did the same on a subsequent call). He called me and my (2) witness' liars and swore at me (including the 'F' Word) as I had stated to the insurance company that the store had assisted in re-packaging and shipping. Joe Clarke said that he reviewed camera footage from 4 security cameras which showed no such assistance. When asked to share the footage to prove that they did not help, Joe Clarke hung up on me. Had he shared footage and proven me wrong, I would have accepted that. My loss stands at $2000+ hours of my time. I had even bought supplemental insurance not trusting UPS. After reading many of his store's reviews, I see that this is a repetitive pattern which includes rude employees and poor service. DO NOT WORK WITH THIS LOCATION! THERE IS A GOOD LOCATION LIKE BRADENTON ON 70 & LAKEWOOD RANCH BLVD.

Second time going to this location and with both times they have not been able to send out my…read moreprepaid packages due to their system being down. Super unorganized and dirty location.

Incredible customer service! Arrived a bit late, just after closing, and the associate took time…read moreout of her day to help us with our package, and with a sunny attitude - she really went above and beyond. We'll definitely be using this location for our shipping needs in the future!

First, a Fed Ex driver was supposed to deliver my packages to my home. I'm not sure where he tried…read moreto deliver them. The photo emailed to me was not of my front door and there was a note that "the business" was closed. I live in a single-family home in a residential neighborhood. After contacting the shipper, I was told they would try to get my packages redelivered. I was telephoned by Fed Ex at 5:44 p.m. and advised I could pick them up, but I would have to be there before their closing time of 6:30. I told the caller I was a half-hour away and she said she would leave a note for the people in the office that I was coming. I arrived at 6:20 p.m. and the lady in the shipping office told me I had to arrive by 6:10 in order to pick up my packages. I told her what the person who called me from FedEx told me, and all she would say was, "You can pick them up tomorrow." Actually, I can't because I can't get there during your Saturday operating hours. Fed Ex wasted my time, gasoline and they are just the worst.

The employee lacked good customer service skills. He kept insisting on the differences between…read moreFedEx Express and FedEx Ground without offering a real solution for a package that was supposed to be delivered one week ago. For a customer, FedEx should be FedEx, and the organization division should be transparent for the customer. A possible solution would be to contact someone from the other division and ask for the package. Never have had a similar experience with UPS or USPS.