Recently "purchased" dozens of formal gowns from several different businesses for an upcoming event. Obviously, everything had to be returned once I made my final selections. Thankfully ALL of my orders were properly returned/received/credited without a hitch! I simply provided the shipping documentation (or the related App in some cases) and/or my boxed-up merchandise and The UPS Store handled the rest. In several cases, the staff even boxed-up my items for me.... ALL of the staff were extremely patient and very helpful, especially in light of what could have been an extremely confusing process (since I had multiple sizes of many of the same items). I will definitely be using the UPS Store again!! read more

I've shipped packages and documents multiple times, and had several notaries done with these guys, and service has always been great.

Caution - Is you are thinking of using the Bolivia UPS store because it is convenient, you may want to go elsewhere. UPS stores are franchises and I learned recently that each store has to resolve any problems that arise. My package was boxed, taped and clearly labeled to go to the Focus Broadband location in Shallotte. Without my knowledge it was relabeled and sent to Spectrum in Charlotte. When I became aware of this I contacted the GM of the two locations to get it back from Spectrum and deliver to Focus or send me the $100 that I would be charged for failure to return the equipment. This happened on September 1st and nothing has been done since even after I said I would write a review. Take my advice and take your business elsewhere. There are a lot of better choices! read more

I had three returns, one boxed, two didn't require boxes. Went into this store, no one else in store, and showed a code and was told my item that did not require a box had to be boxed. Same with new code and second unboxed item. Third, boxed item was taken. I looked at code for first unboxed item and underneath the Q code, it clearly said box not needed. I pointed this out, clerk said Oh, glad you found the right code. I said, no, it is the same code that I showed you. He said no, I don't make mistakes. So, I said I would like to verify the three returns, make sure the labels matched the items. He again said he didn't make mistakes and I didn't need to verify anything. Long story short, instead of letting me check the returns, he escalated the situation by swearing at me and telling me he had the right to pick who he did business with. Well, I said that I could too and wanted my packages back, at which point the swearing increased and I was called multiple names and told to go F**K myself, so I lost it and responded in kind. Took my packages to the other local UPS store, which apparently is connected as the person told me he had called her, that, without hearing anything from me, she decided we were both at fault and that the incident would go no further. She must be hard up for employees. I suggest she send a few undercover people that she trusts in to deal with this guy and have them act a little befuddled and see what happens. Won't darken either door again, don't need the stress and demeaning behavior from these people when there is a pack and ship close by as well. Good luck staying in business when you treat customers so poorly. read more

When you purchase from Amazon and need to return an item, occasionally you are required to box it up and print the mailing label before taking it to UPS. I recently had that situation and went to the above UPS. I boxed the item, house slippers, in the box it arrived in, minus the plastic bag which it was in. However, even though AMAZON provided their instructions, now this UPS has established their own guidelines and if the packaging it arrived in isn't acceptable for this UPS Store, they will refuse to return the item in the box it arrived in. Their analogy is it will get crushed, when in fact it didn't get crushed when it was shipped to me. It was stronger than your typical cheap shoe box. This store was trying to push me to purchase one of their boxes! I explained I had followed the directions from AMAZON and I wasn't going to buy their box. I also explained I was scheduled for major surgery the next day and I would miss my return deadline. The response I got in return from the manager was, "that's not our problem". In my opinion, this was complete disrespect, consideration or empathy to me as the customer. Thankfully there is a new shipper in Southport which I will take my business to from now on!! If you don't want to be treated like dirt I strongly suggest going to the new shipper. read more