Came to return an Amazon package - no label needed. It was a piece of jewelry. The "gentleman" at the store told me he wouldn't accept the box because it had a black diamond on the old faded label originally stuck to it. I ripped off the portion that had the label and told him what was in the package. He still refused to take it. No explanation or rationale for why he chose to make my life so much more difficult today. Some people are just miserable and choose to take their misery out on others. Never again with this store. read more

I wanted to drop off an Amazon return. It was boxed but not sealed in case anyone wanted to check contents. They would not accept it without flaps being closed and sealed and would not provide a 6" length of tape to do so without payment of $1. Absolutely appalling service. Places with attitudes like this deserve to go out of business. Fast. read more

This is by far the worst UPS location I have ever visited. I went to the HAMPDEN UPS for the first time to drop off a few packages, and I very much regret it. The store appeared to be run by youngsters who were rude and dismissive toward me, a senior in my eighties. I brought properly labeled envelopes, stapled at the ends, and asked the clerk (a young man with red cheeks) if he could help seal them, since I had run out of tape at home. He told me it would cost $1 per envelope just to add a tape. When I picked up their stapler to add a couple more staples myself, he made a scene and refused to accept my packages, handing them back and telling me to ship them elsewhere. The lack of courtesy and professionalism here was shocking, and I will not be returning. read more

The service here has always been quick, responsive, and thorough. I have no concerns utilizing this business..

I was just checking the hours and saw all the negative reviews. I've been coming here for years and have had only had good experiences. Staff are efficient and pleasant. Often no line, but if there a few people ahead, it moves quickly. At least half the time, I can park right in front. read more

It's interesting many customers have already complained about their $1 "taping" fee and the practice still goes on! This was the first time I ever visited this store and it was awful. I thought I had to leave a small box open so they see the merchandise I'm returning matches the label. They refused to tape it for me. I had to walk back to my car a block away to bring my own tape. I would give them a zero for customer service if I could! read more

I had to send some important visa documents that had to be delivered by UPS. The staff was incredibly helpful with all my questions and requests. They did everything quickly too. I was pleasantly surprised by this UPS store. The facility is clean and everything is in order. There's plenty of parking space around. I've had my share of bad experiences with UPS but this one was exceptional! read more

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Located near Bethesda Row this store is my go-to when shipping Amazon products back. The parking lot offers 30 minutes of parking for free which is perfect for dropping off packages. There's usually two or three customers in the store but this location always has enough staff to make sure you aren't waiting around. They offer printing services that I have seen people utilize but the prices are somewhat high. Keep in mind they are closed on Sundays so don't wait to run your errands here then. read more

I've been to this location a few times and can say the service is always great. Fast, reliable and responsive. A special shout-out to Brooke who helped me with packaging my item. She understood the assignment and did an amazing job! Give her a raise! read more

work people are nice and super respectful, but each time i ship, whether under my name, or my dependent son goes to ship, i am supposed to get a discount, and they continue to not give it to me. The discount was because I had a mailbox there for my business. Well, no more. I canceled the box today. They are also supposed to seal the boxes for me as well.. and had to pay for that as well. So, be weary, when you have a mailbox, they come up with reasons why not to give a discount. First time, oh we didn't know. Second time, your son's name is not on the mailbox, but he was SHIPPING for me. Whatever. Be weary. read more

I don't understand all of the negative comments left for this location- maybe they motivated some much needed change in recent weeks? Overall, I had a very pleasant experience here dropping off a Poshmark item I was selling (already with a shipping label attached) and three other documents to be shipped to different addresses. Brendan was kind and patient, despite having to enter in three different addresses at a time when there were several other costumers in line. The store was clean and there were three employees, 2 working the counter and one guy manning the phones/ packages in the back. 4 stars is for the cost of shipping my documents (all going to places on the east coast)- $12/each for ground shipping for a few sheets of paper in a large, bubble wrapped interior mail envelope. Pretty steep prices for this, but unfortunately I was short on time and couldn't shop around to other stores for better prices. Of note- there is a parking lot out front (shared by all of Bethesda row) with a typical gate/ ticket taking process required. There are also meters which I could recommend, as it is easy to park there and I'm sure it ends up being cheaper if you're just running in for a few minutes. read more

I've depended on this UPS store for many years. The staff is very competent and friendly and I appreciate the convenient location. Sometimes parking can be a little tight, but it's Bethesda and if you are there only briefly, it's free, which is not always the case in this area. read more

Employees are entitled, lazy and boorish. There were three in store and just me. They told me they were too busy to notarize a doc. This takes under 5 mins, they advertise and charge for the service. I asked how it was they couldn't do this. They said I should call to see if they had time to do it before coming again. Height of nonsense. PNC did it for free in three minutes. I used to have a box here and forgot why I left, their service continues to be terrible because of the people providing it . read more

Amazing location, amazing staff.. great customer service. Have been here a number of times over the past 3 years and I have to say that everything is perfect. No improvements needed. Highly recommended. read more

I have had to do several complicated long-distance mailings of fragile heirlooms to my sister on the other side of the country. I thought there was no way they could get there safely but UPS at this location has several times packed and shipped everything so that it all arrived immaculately intact. I really appreciate them. I use the store for a lot of other things too, including getting passport photos, and they've all always been incredibly helpful and polite. I give it my highest recommendation. read more

Horrible service, immature, unprofessional, rude and incompetent employees. The wait times when busy are easily rectified if they had competent staff. All the stores in the common parking lot will stamp your free parking card for 30 minutes to give you more time so you won't have to pay if they are the cause of your delay and wait times are exorbitant except this store which reflects their lack of customer care or service. Most of them look tired, bothered and unwelcoming from the time you walk in. They overcharge for repacking , tape and basic boxes. Clearly the owner thinks nickel and diming customers and hiring cheap labor is a way for them to put more money in their pockets but doesn't care about the reputation they are noted for in the community from word of mouth and the many reviews I have seen. Avoid giving them your give business. UPS HR should look into this shady store. read more

Terrible service. Avoid this place like the plague's really poor attitude and unhelpful. Good thing I have other options for my needs

This packaging shop for UPS actually charges you to tape your UPS packages closed even if you have your label printed and item in its original box. They obviously don't understand the service end of their business. Go to the shop on Fairmont for excellent service! read more

Good spot to drop off Amazon packages but service is spotty otherwise, called in advance to let them know I'd be coming for a passport photo but their camera ran out of batteries after we got only one of two photos done. Couldn't find charger because manager was out so cost me half hour of time during a busy work day going to another store to finish. Terrible! read more

i have been using this Bethesda Location for several years and have NEVER, i repeat NEVER been disappointed by their employees and their stellar service. as a matter of fact, i live closer to another UPS location and i travel the extra mile to this location because of the efficient, superior service...and the available parking in their convenient parking lot. i gave them FIVE STARS because they deserve FIVE stars. would give them 10 if i could. read more

Absolutely the rudest people, ever! Avoid this place if you like good service and courteous staff. UPS On-line estimate to ship my 3 counter stools (taken apart to be compact) was $263. These useless men told me to unload my shipment so they could measure and weigh it. They watched me unload my SUV, bring in the stools piece by piece, to give me their estimate of $850++. They were trying to charge over $400 for two cardboard boxes and some bubble! When I told them this was outrageous , they said they are an independent store and can charge whatever they want to charge. I get it....but why wait until I had unpacked my entire SUV? When I told them I would post about their poor service on YELP, the guy said, "I don't care what you do." What is this world coming to? Please tell me there is hope for kindness and civility. read more

I had an excellent experience getting some framed, glass-covered artwork shipped across the country. Spoke with 3 different employees by phone and in person, and all were professional and helpful. I appreciated that Enrique the manager gave thorough and forthright information about shipping, the ins and outs of insurance coverage, and expectations. The items got to west coast 2 days sooner than expected, and the packing was perfect, as well-packaged as any specialty art shipper could have done. I thought the price was fair compared to the exorbitant amount a specialty place would have charged. Will definitely go to the Bethesda location again if I need to. read more

Usually I have a good experience here but today a young cashier charged me $1 for what was a free Amazon return. Not cool. Obviously a small amount of money but I will still report them to Amazon. read more

Today, I had the fortune to be helped out by Jen at the UPS in Bethesda. I came in completely disorganized with a large return shipment, and Jen calmly and patiently assisted me while I figured out how to correctly package my 5-box shipment. I had to repackage the boxes more than once and she politely and professionally helped. I really appreciated her professionalism on a busy and stressful day for me! read more

The staff was friendly and was able to ship my package with no problems but I had issues with the parking, this location is in an off street shopping site with a gated parking that is ticketed, I had issues exciting the site. read more

Rude, unpleasant nasty people work here. Like, toxic energy negativity. Depressing just looking at their faces. Been in there a few times. It was a few times too many. I'll drive 20 minutes out of my way NOT to go to this store. Life is too short to be around negative people. Maybe their job sucks and they are bitter about it. But I don't need that kind of energy around me. There are plenty of nice people to do business with. Reward them with your dollar! read more

I appreciate the thoughtfulness in having only two customers in the store at one time, but due to Covid I feel that the service could be much smarter in terms of dropping off packages. Online orders have increased tremendously and returns are very necessary. To drop off a package, when you already have a printed out your return, should not require standing in line for more than 10 minutes! This is the 21st-century, they have scanners; there are multiple ways that they could be more efficient with their time and customers. A designated line for those who already have printed out and the box is ready to be shipped would be a great first step. You need not even go inside! Think outside the 'box' please. read more

I've tried visiting 3 times to ship items. Their internet has been out apparently the entire time. I'm sorry how do you operate without internet? Might as well go to Harris teeter and they tell you then don't have food. Total joke of a store. read more

Why would I give five stars to a UPS store? Because they made the returning of Christmas gifts a dream. They were organized, fast, and efficient. They were well staffed and were obviously aware that this week is going to be intense for this store. They delivered! read more

*Do Not Go To This Store!* I can't even begin to describe how terrible this store is. First, as you walk in and look around the store, you are assaulted by signs posted everywhere telling you about additional fees that they charge or things they do not accept: "No Personal Checks" ; "$1.00 charge for packing peanuts" ; $1.00 charge for tape" ; "Don't Leave Packages Outside the Door" ; "$5.00 minimum credit card charge" and on and on. How welcoming!! My horrible experience was when I tried to drop off a small box with a pre-paid UPS return label. I needed two small pieces of tape to seal the box. They wanted $1.00 for this. I've been to other UPS stores and have never been charged for tape, so I asked why they were charging for tape. The rude employee directed my attention to a sign that was posted on the door telling you that they charge for tape. (If you look at the door, you would find at least 4 or 5 signs taped to the door telling you about things they don't do (see above). I was astounded and I refuse to ship from this store again! As if this wasn't bad enough: The employees here are extremely rude and could care less whether you ship from them. I contacted UPS customer service to complain about my experience, and they said that all UPS stores are franchises and can run their stores as they like. I find it hard to believe that UPS cares so little about the image their franchies project. After all, it's still their brand. Given the other horrible reviews for this store, I think it's advisable to ship here at your own risk. Thanks, UPS! read more

The UPS Store - Shipping Centers Near Me - Bethesda, Maryland

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I love this UPS store. I buy a lot online And return at least 50% of it. The guys who work there are kind, efficient, and fast. They also do USPS, sell stamps, have cute cards and packing material. Parking is free, plentiful and easy. I am there at least every other week. read more

I had an excellent experience here. I needed to return something to Comcast and the guy working there was extremely helpful in the process. He gave me some tips to take pictures of the bar codes and some other info that could seriously help me in the future if Comcast tries to pull anything sneaky- which they are known to do ;) But this isn't a Comcast bashing post, it's about the UPS store. The lot over here is pretty large and they have all of the services you could need inside as usual. I walked here, but I'd definitely drive if I didn't live close. It's a UPS so there's not much more to say. They got what I wanted done quick and were very helpful- couldn't really ask for me.. read more

They managed to bang a box carrying a one thousand dollar table in just the right spot to cave in the top. They have been unresponsive. Terrible read more

This place does it all. It's my go to place for shipping packages. They are located close to my work so I have gone here a number of times to print promotional materials. They are very helpful at explaining the wide array of marketing tools they can help with as well as answering any questions you might have. With only a few exceptions the staff is fantastic. They keep the line moving quickly and it is always very organized inside. If you have USAA Bank you can also deposit your checks here which has been a huge plus if the USAA app isn't working. I would recommend this location to anyone. read more

I simply have to speak out against a abuse of customer service and good will at this location (Hamden Rd in Bethesda) that I cannot let it go. Yesterday I brought a printer cartridge to be sent back to Canon, and one small part of the box was opened. It needed about one inch of tape to seal it. I was told by an obnoxious clerk (Brandon) that I would have to pay $1 to UPS for the use of one swatch of tape! It was not the money but the attitude of this clerk and his store manager: take it or leave it and if I never see you in this store again 'so what!". They were disrepectful, utterly cold and dismissive. Almost amused by my outrage and that to the customer before me who (mercifully) went to her car, got out a roll of Scotch tape and helped me seal the one inch opening required for UPS to take back my cartridge without my paying them. I will never darken their doors again. And the irony of it is that this UPS store doesn't worry a bit about harming its customers, humiliating them and telling them essentially 'to get lost'.... read more

I'm selecting one star because I can't give a -5. There are two other UPS stores in the area, go there. Anywhere else. Went with a bag of things to ship to California, ready to box it and arrange it myself. The person that "helped" me said, HE had to wrap everything, I couldn't do it myself, repeatedly insisted that he had to rummage through my bag and look at my items, and THEN told me I should just throw away and re-purchase all of my items when I return to CA... as if that would save me money? I didn't ask his opinion. He also said that I would have to buy large amounts of packaging supplies because everything is so "breakable" (they weren't) and that UPS would just throw everything around. Good to know. Then he refused to give me a price and said he could just take my credit card down and "let me know" how much it was after the fact. I took my bag and left. read more

Thank god for Enrique and his coworkers at the UPS store in Bethesda!!!! They spent almost two hours with me formatting and reformatting name tags I needed printed for a work event. Enrique was SO patient with me while we tried different templates and formats and eventually helped me get exactly the result I wanted. Without them I would've been really lost-- thanks so much guys! I will definitely be back next time I need something printed. read more

I went to UPS to mail a box, the size of an old hat box. It had fragile items in it so I asked to bubble wrap it and ensure it was packed well. It cost $150!! I was in a bind but $40 for bubble wrap? And the guy said, "everything that goes out west cost a lot...". I spoke with a friend in sales at UPS and he said this is a private franchise and a total rip off. It's a ground shipment. They used bubble wrap and a box. Should not have been more than $40 - total. They are making money off people in the area. I will never go here again. Stupid me for not walking out! But, I will never walk in again. Go someplace else. I'm sure the government run post office would have been a better choice. read more

Went there after work yesterday. Dropped off my Amazon return (free of charge) to the first guy I saw (who looked up from what he was doing, stopped, and addressed me immediately). Asked for a receipt/tracking number, all provided with professionalism. Went home, had dinner, and got an email from Amazon that they had already started processing my refund for the return. Super happy with this store and I will DEFINITELY return. read more

DO NOT GO TO THIS STORE. Horrible service, strange policies and really, really nasty people behind the counter. I had a straightforward shipment, the return of a product for which the manufacturer sent the store a prepaid UPS label. They told me that they had no way of printing the label or packaging it up (HUH?), so I am heading to another UPS store who can actually ship via UPS. read more