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    The UPS Store

    3.1 (38 reviews)
    Open 8:30 am - 6:30 pm
    Updated a few days ago

    Services - The UPS Store

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    Mailbox centers

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    Recommended Reviews - The UPS Store

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    10 months ago

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    Local

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    2 years ago

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    Local

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    1 year ago

    Amazing place everyone who works here is always friendly helpful. I will for sure be continuing to come here

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    2 years ago

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    Local

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    2 years ago

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    2 years ago

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    2 years ago

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    4 years ago

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    2 years ago

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    Local

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    5 years ago

    Helpful 1
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    3 years ago

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    Local

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    5 years ago

    Helpful 1
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    3 years ago

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    8 years ago

    Helpful 4
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    7 years ago

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    8 years ago

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    6 years ago

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    4 years ago

    I would give this location a zero rating if allowed. Owner is not helpful and extremely rude. Take your business elsewhere

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    8 years ago

    Helpful 1
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    12 years ago

    Helpful 2
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    7 years ago

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    8 years ago

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    6 years ago

    Second time I arrived at 9:05am and still NOT open. One sign says 8:30am the other 9am? Maybe they're on Island Time?

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    5 years ago

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    6 years ago

    Great job keeping up with ever-changing demands these times bring. Always get great service when I go in

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    9 years ago

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    6 years ago

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    7 years ago

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    9 years ago

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    13 years ago

    Helpful 2
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    11 years ago

    Helpful 1
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    14 years ago

    Helpful 2
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    12 years ago

    Helpful 1
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    6 years ago

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    9 years ago

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    12 years ago

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    12 years ago

    Helpful 2
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    9 years ago

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    Ask the Community - The UPS Store

    Review Highlights - The UPS Store

    Excellent service from Casey at the UPS Lakemont Store today!

    Mentioned in 3 reviews

    Read more highlights

    Newport Hills Mailboxes & Shipping Center - 300+ Mailboxes Available

    Newport Hills Mailboxes & Shipping Center

    (15 reviews)

    Poor service and rude people who work here has no integrity. The package was lost and they did not…read morehonor the promise to replace it. These people are so small they will do whatever they can to screw and lie because they live a miserable and sad life. They are also manipulative and plays annoying little games because they are so bored with their petty lives.

    I always try to patronize small, neighborhood businesses rather than the big chains, when I can…read more And I'm usually forgiving of one-time problems and give businesses a second chance. Sadly, while this place may have been a great place to patronize in the past, they are now overpriced, understaffed, and I will no longer use their services. First, the good: the reason this is two stars rather than one is their honesty. Of the three times I have tried to use them, the lone attendant behind the desk has been up front on how expensive they are and offered great suggestions on how I could save money by patronizing other businesses. Room for improvement: Staffing. There is only one employee there, and frequently more than one customer waiting and/or the phone ringing (the case on all 3 of my visits.) On two of the three occasions I visited, I wanted specific price quotes to compare options, and wasn't even given a number. "An arm and a leg" was given on one occasion; on another "twice as expensive as going to USPS". While both estimates were effective in helping me choose less expensive options in other stores, they did not help me decide whether it was worth my time to make another stop. I got the impression that the employee was lazy and would rather turn business away than have his employer make income. (To be fair, he was probably just being honest and trying to be helpful. But it's a sad statement for a business when your own employees help customers by sending them away.) Room for improvement: Options. I'm used to independent mailing centers offering multiple services and quoting you the best option for your parcel. But here, the only options are USPS and FedEx (and they'll take prepaid UPS boxes for a fee). USPS costs more and takes longer (they wait for a daily pickup) than driving 2 miles to the actual post office, and FedEx options are limited and expensive. Again, the employee will helpfully tell you where else you can save money. Yay honesty. In contrast, I've received wonderful customer service from the UPS Store in Newcastle, and USPS Post Office and FedEx ship center in Factoria. They are amply staffed, have cheerful customer service, and actually want your business.

    The UPS Store

    The UPS Store

    (82 reviews)

    Extremely helpful when the self-serve machine did not send a drop-off confirmation…read more I had left the store but had to return 10 Minutes later when I noticed the text did not come through. The counter person was pleasant and helpful.

    I stopped by the UPS store today to drop off a package and had a terrible experience with the…read moreemployees there. They have a sign near the door indicating where the line starts and there were already a few people in line. My sister and I joined the queue, but a gentleman circumvented the line to stand behind someone already at the counter. The woman at the counter served him completely ignoring the formed line (and the four customers who were standing in it). When I complained to the employee who was helping me that it was disrespectful to everyone in line's time for them to allow people to just cut the line with no consequences and the employee was completely unapologetic and rude. I asked him what the point of having a sign indicating the beginning of the line was if they're just going to allow customers to cut it and wait in other places but the employee continued to say they didn't have any control over it with absolutely no apology or acknowledgement of our frustration. The onus shouldn't be on me as the customer to enforce the queue, the employees should be respectful of everyone's time and not just allow customers to cut the line and wait anywhere, especially when there is a sign specifically designating where the line begins.

    The UPS Store - shipping_centers - Updated May 2026

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