As a manager at a store that takes fed ex drop offs i recommend here because they offer more than…read morewe can and have been wonderful to the customers

Wonderful customer service and print quality. I called Mail Express about 20 minutes before closing…read moreon Friday evening with an urgent printing request. The man who helped me was very kind, very patient, and made my project happen. (I had actually tried to work with UPS first, which failed unexpectedly; hence the last-minute nature of things at Mail Express. The contrast in their customer service attitude was remarkable). Much appreciation to Mail Express!

What a cool store. Coming across this place will save me a ton of time at the dreaded new castle…read morepost office as well as staples. I was in and out in 3 minutes and for only a couple dollars. The lady at the counter was really nice and made my shipment a breeze. They'll print your labels, attach them to your package and ship them off. They also sell office supplies, uhaul materials, and even gift bags.

Had a wonderful experience at this store today. My child decided to sell some books without even…read moreasking me. Collected payment and received a shipping label and didn't even tell me for days. The problem was we don't have a computer or printer so I had no way to print the label (we're on iPads here and who really prints things anymore??). So we were going to have to print at the library, which was never open when I was not working. Finally just decided to pay postage again myself because my child was getting heat for not yet sending the package. Went to post office and they had no tape. On my way to the store to get some, drove past the mailbox store and decided to go in. They took my books, provided the priority box, taped it up themselves and printed my label and gave it to the post man while I was waiting. All for the price of the priority postage I already paid. To top it off they were so nice. Please use this business for your shopping needs! You won't regret it with the service they give & you'll be keeping a small business going.

Went in to send 2 packages today, 8/28/25, just 1 day after the school shooting in Minnesota and…read morethe person who waited on me had his UPS tee shirt sleeve pulled up and rubber banded to his collar showing a tattoo of the Grim Reaper holding an automatic rifle, the same kind used in the shooting, and it had a sickle coming out of the barrel! He was definitely showing it off since he had his sleeve other sleeve was down and pulled up all the way and banded to the collar of his tee shirt! How upsetting! I have 2 small elementary school children and when I saw that I felt sick! What kind of person gets a tattoo like that and then makes sure every customer who comes into that store sees it, especially after yesterday's tragic shooting! It's sick! Is he OK with children being shot to death while praying in a church? Not to mention he was smiling the whole time and kept moving so his tattoo was facing me. I couldn't even look at him, I was so distracted by that sickening, deranged tattoo! Maybe UPS should take a better look at who is working at their stores! I will NEVER use the UPS Store located in Harmony Plaza, 4142 Ogletown Stanton Rd, Newark, DE 19713 again! While 2 children are being laid to rest, he's flaunting a Grim Reaper tattoo holding an automatic rifle! He needs mental help!

Terrible customer service. Ordered some things from a major retailer that listed this store as an…read moreaccess point. I got a notification at noon that the packages were delivered, and went there after work to pick them up. Guy there tells me the packages were returned to sender as they don't have a contract with the seller. I had no idea what this meant, but when I asked I got treated to a nice little rant about how they don't have space & don't work for free (I did pay for UPS and wrongly thought that meant they could hold the package for me, my mistake). Then he told me to go talk to corporate. No phone numbers, no info on where the packages might be going next, no mention of potentially intercepting them or getting the sender to intercept. Nothing. Just a sharp rant before walking away. Keep in mind the tracking at this point still said "delivered," not "returned to sender" or anything like that, so I'd had no idea that they'd refused delivery for half a day. I know it wasn't me because I think I said about 9 words and they were "why would they list you as an access point." Which, honestly, I was mostly asking myself as I didn't think the random guy would have an answer to that. But he answered it anyway, and while I can take being told I should've known better (I'm still a little confused, but I can take it), what I take issue with is the lack of any sort of assistance with contact numbers, tracking, or even just general information on how the process might work. Guy literally just yelled about it and left. The guys at the UPS customer center on Ruthar were way more helpful. By the time I got to them (the UPS Store support number was also terribly unhelpful & slow, but told me to talk to the customer center), the packages were on a train going back to the seller. But these guys gave me actual information on destination, timelines, and even guidance on how to get things held at their depot if I needed it (I don't, but it was nice of them to offer up the info). They're different from UPS stores, which I think are franchises, and it shows. I wish the retailer had given an option to deliver there instead of the store, & I've asked the retailer to look at updating their information if they can. Don't use this store if you can help it, they're probably fine if you have no issues or are just printing or whatever, but I can't recommend their customer experience for anything beyond that. The customer center on Ruthar isn't far away, I would say check them out instead and see if they offer what you need.

Rita was was very helpful and as soon as we said hello she asked if I I were I were a veteran. I…read moresaid yes and she said notary was free service! nice small friendly service, I'd go back!!!!! THANK YOU RITA!!

I came here looking to get a single document notarized. I parked along a residential street and…read morewalked a short bit to get there. The owner's greeting was warm and inviting when I walked into her office. We engaged in some small talk and somehow my military service was brought up and she let me know that she does not charge Veterans as a thank you for their service. Rita, you're the best and thank you for your service to your community!

I am here weekly and Steven takes care of you! I send stuff out and it's always packaged perfectly…read moreand sent in a very timely manner! Every so often we have funny stories to tell each other but owner is what makes this place so special!

This is the greatest place for shipping packages of ANY size. If you can carry it in, they will…read morecheck the cost to ship your package by comparison pricing with all of their carriers. They also have all the supplies you need as well. Yes, they do ship USPS (not my choice) and have stamps. Sure beats going to the Lancaster Avenue Post Office. Also they have curbside parking near the store. These people are WONDERFUL !!

Visited this place to return a package and I should have known better. The woman was rude and…read moredismissive. She told me to just place my box "over there" I waited a while until a sticker was placed but she said she'd get to it. And that's my fault for believing her because wouldn't you know it my package went missing. Not only terrible customer service but awful professionalism. Liberty parcel is right up the street. I'll continue to go there and I would recommend them.

Super friendly people with excellent service. Great value. Would recommend checking this place out…read moreif you need their services.

Absolutely exceptional service. Stu and Dan go above and beyond!!! They even gave me lunch place…read morerecommendations. Great guys!

Great team. Lovely customer service. Very professional and clean. I've only visited a few times…read morebut every time is helpful and accurate. I would recommend for all package and parcel related needs.

I ship from this store several times a week for a small business of mine. They are very efficient,…read morehelpful, and they care about helping their clients. I can't agree with the review that said they're unfriendly and rude. That has never been my experience for myself or any of the other customers I've seen them assist while I wait. They can be direct but to me that is appreciated!! I'm very happy to have such a reliable shipping store close to home.

Done deal!!! Mail Zone is the place to go for stress free service. I used to get anxiety going to…read morethe post office, DID I TAPE I RIGHT, IS IT IN THE RIGHT BOX, DID I MARK IT RIGHT BUT DONT HABE A MARKER IF I DIDNT. Two times in this store is all it took, it doesn't matter who is working because your going to be treated with patience and respect, unlike the US Postal Service.