Dropped two dresses off to be corrected from another seamstress. I asked for the v on the dresses…read moreto be straightened. Went to pick them up today - was charged 47.00 for alterations prior to dresses being shown to me. I inquired about the ribbon being added to the v on both of the dresses (which I didn't ask for) 1) doesn't match the dresses 2) the v previously had a clean edge not ribbon so why would you ad it. I was told I had to wait for the manager to come to the store to talk to me. I waited in the car. When I went back in and told her I was unhappy with the alterations & wanted my money back she told me she was not refunding my money and threatened to call the cops on me? She proceeded to continue in a verbal argument with me - even in front of another Customer who Was picking up shirts. I chose to step aside & allow her to wait on him. She proceeded to ask me if I Was ready to shut up and allow her to talk? First & foremost - who does this in a management position?? What company would allow someone to interact with customers with such a horrible attitude & lack of professionalism. I decided to leave the store with my dresses & not continue this conversation with this unprofessional individual. She proceeds to yell 'don't get It an accident on your way home'? I thought I didn't hear right at first .... Who says this to a Customer? Who says something so terrible to anyone period? Why would someone representing a business even allow something like that to cross their lips - there was no need for It. It was rude & extremely unprofessional. You don't wish an accident on anyone - and basically that's what she was saying when she passed that comment. In the business world - you do what you can to please the customer and don't argue with them. This manager was extremely rude & if I was the business owner she'd not be representing my company - She would be out of a job! Reputation is everything - clearly this woman doesn't understand how her actions impact a business...and how word of mouth impacts a business. Dress was placed on a red background to show the 50 cent roll of Michaels ribbon used as edging on the neckline - this type of ribbon isn't even made for clothing? The proper thing to do would have been return my money & not argue with the customer in your place of business. Actions like this speak volumes for the way a business is run. I'd rather take my business elsewhere - to an establishment that stands behind their work & is Customer focused.

I've used this dry cleaners several times for both alterations and wash and fold services and have…read morenever been disappointed . My clothing always comes back looking great and also in a timely matter. I've brought in everything from work pants to delicate formal wear.The people that work here are also extremely friendly.

"What you mean" "What's the problem"…read more I'm not one for posting reviews but goodness they took a white dress shirt and marked it the heck up. I politely said, look, this looks to be a goner at this point (not expecting but an acknowledgment, perhaps an apology) but the response I got was pretty much, what are you talking about? I'm not crazy and my eyes are not lying to me but yet no acknowledgment, horrible service. Very disappointed. Lesson learned, customer lost.

WORST PLACE EVER!!!!! DO NOT GO THERE. I thought that a price of 99 cents for shirts was a good…read moredeal until I got my shirts back and they had burnt marks all over them!!!!! Worst place to go!

Did a good job and fast!! Asked to have my pants next day and it wasn't an issue. Located in a easy…read moreto access location

I called Wednesday to see if the seamstress was there and she was leaving at 2. I said ok, will she…read morebe there Friday? The lady in the phone said yes she is here until 5. I got there Friday at 3:45 and the seamstress had left for the day. I'm beyond furious because anytime you go she is never there or leaves early. how can you say you have a seamstress in staff when she is never there? I will NOT be going back. terrible service.

5 stars. they now offer pick up and delivery thru their website www.thewashfactories.com…read moreas easy as ordering uber eats amazing!!

This place is fantastic! Always clean and so welcoming and really helpful! I HIGHLY recommend it!read more

I have been going to Sonia's for over 5-6 years now. They are my go-to for all of my tailoring and…read moredry cleaning needs. They are much more reasonable than the local tailor in my neighborhood, so my 20-30 minute drive is worth it. They are always so pleasant and I love the quality of their work. They always remember me and give me candy for my son, even if he's not with me Little touches like that go a long way with me.

Sonia is so talented when it comes to alterations. She's the only person we trusted with my…read moredaughter's wedding gown, rehearsal dress, and my mother of the bride dress. The rehearsal dress was my wedding gown which still had stains on it from my wedding. Yuck! Sonia not only altered it, but got all those old stains out!

My niece was getting married and her wedding gown was soiled the night before the nuptials. We were…read morerunning everywhere trying to find someone that could help with this crisis and OMEGA were the only ones willing to take on the task. They did an amazing job and literally saved the day!!! Some of the bridesmaids commented on how the dress looked better than before! Our Family will forever be grateful. You will always have us as loyal customers. Thank you!!

Well i'm back and i'm finishing my review of Omega Cleaners…read moreCllif Notes edition Great place. Very efficient i am a return customer! Gold Star

The cleaners refused to give me my clothes two days after the pick up date. They told me that they…read moremade a stain and didn't know when they would be cleaned. I paid in total when I dropped off and thought this was absolutely unacceptable. They didn't not make any amends for. Me receiving my clothes almost a month later

I'm new to the area and this was one of the first businesses I visited. Everyone is so friendly and…read moreMs. Sherry is so down to earth, great first impression. Fast forward a few months later, I needed rushed tailor/cleaning services a week before Xmas. As usual, Ms. Sherry and John provided great service but this time they went above and beyond. They made some calls, it's obvious that they have built strong relationships with other local businesses because they were able to coordinate a plan and make it happen. They helped make my big day special and stress free. Greatly appreciated everything you did for me. Thank you for the EXCELLENT customer service experience!!!

My dry cleaning was done as promised. Phil was very nice and has a a well established family run…read morebusiness in Wilmington, Delaware. I wanted to give his business a try and I'm glad I did. Thank you. Patty

What a great dry cleaner. So convenient and close by. Locally owned, makes it even better!read more

This place overcharges, its ridiculous. They try to make it seem that they are giving you a…read morediscount and will offer you 50% off, but it really is not a discount when they are charging 3x higher than other dry cleaners. I expect my clothes to be laundered at the Four Seasons at this rate.

A little expensive but well worth the money for hard to get stains. I only recommend taking your…read moreclothes here for hard to get stains. Customer service can improve some.

Do not use for shoe repair. The quality of the work is very poor. I had three pairs of shoes…read morerepaired, heal caps on one pair, reconnect of a heel and a sole reglued. The heel repair was ok, used very cheap caps, the heel I had repaired failed again after 1st use and they resoled both shoes instead of just regluing and charged me $75! The resole is pathetic-completely ruined a pair of Coach wedges. Place is a scam.

Don't think about going anywhere else! We have been loyal to Kennett Cleaners customers for 20…read moreyears. Mr and Mrs Ro operate a very professional, friendly, and expeditious service and I cannot recommend them enough. They are accommodating and their dry cleaning and alteration services are top-notch. If I could give them more than 5 ***** I would!