The store was very clean and presentable. Pleasant atmosphere. The staff were also clean and…read morepresentable with pleasant demeanor. However my only complaint was that they were not very knowledgeable and needed a manager who would not be there till the next day. Unfortunate. Luckily I found a place that did know.

I was thrilled when they installed the DIY Amazon return kiosk because then I do not have to…read moreinteract with any of the staff, all of which seem the be riding hard on the F**k This Job Tiktok trend. I've seen happier people picking up trash on the side of the road. All that being said, having zero customer service skills does mean that they move their lines pretty quickly. So two stars for efficiency?

I understand that shipping doesn't always go as planned. And when it doesn't it sucks. I lucked…read moreout and thank Sam for the amazing job. I had a huge shipment of a bunch of stuff from my parents house in Ann Arbor that I was shipping to California. Everything from antique heavy AF mirrors and artwork that had been passed down in my family to a basket of notes from me in 7th grade. It was a hot summer day and all I wanted to do was to unload this stuff and get to the lake house! I created a section of my stuff to ship in the back of his store and just left it and he was going to provide a quote. NOTHING was packed. My last words to him were, just pack everything so it doesn't break and ship it slowly which I thought it would be less expensive. He provided my a quote within hours, and while I gulped at the price, I knew it was fair. He also said it would be cheaper to send on a palette and deliver to a work address. So we did that as well. Four months later, I am finally getting around to unwrapping the shipment and I am so impressed --it must have taken him HOURS to pack. It was pro job.

Amazon shipped the wrong package. I brought it here because I saw the UPS logo. He charged me 5$ to…read morere tape the box. This was my first and last visit.

If you tired of the long waits and the surly attitudes from disgruntled postal workers then come…read morehere. Proof that the private sector can do a better job You will pay a few dollars more for the convenience, but you get what you pay for.

The service is amazing and the young man that is at the counter is always polite and courteous and…read morevery helpful this is a very good place to go to do your mail.

A nonprofit that I volunteer with needed a space on weekday evenings for about a period of three…read moremonths. We found Office Evolution and it was the perfect fit. Convenient location with plenty of parking and it was great they could accommodate evening hours. We posted up in one of their larger conference rooms and it worked great for us. They also have coffee machines, cold brew coffee, a kitchen, fridge, all the works. It worked so well for our needs that a year later, we're using the space again!

From the owner: Office Evolution Ann Arbor provides private offices, coworking, meeting space, buisness addresses,…read moreand more! We help businesses of all sizes by creating environments for productivity, innovation, and connection. Our flexible membership options can be catered to fit anyone's unique needs or budget. Our workspaces are fully furnished and come with internet and phone access — so our membership is truly all-inclusive. There are also tons of perks that you'd be hard-pressed to find with other coworking centers, including complimentary beverages, staffed reception, and a large network of Office Evolution locations. We are conveniently located just minutes from downtown. Contact us today to schedule a tour!

I rarely leave Yelp reviews anymore, but I had an incredible customer service experience at the UPS…read morestore. They were quite busy and the manager at the counter made sure that everybody walking in knew that they were a little busy and they would take some time to get things done. He worked efficiently and was friendly. Being given reasonable expectations that things were going take time was very helpful.

I am extremely disappointed with the customer service I received at this UPS Store. After living in…read moreAnn Arbor for the past three years, this was one of the rudest and most unprofessional customer service experiences I have encountered. I have owned and managed my own business for 25 years, so I understand how important customer care and repeat customers are. I live in Ann Arbor during the fall and frequently ship items back and forth to California, so I regularly use shipping services. I needed to ship two footballs and was fully prepared to pay for the box, shipping, and insurance. However, when I asked to use a small piece of tape to seal the box, I was told I had to purchase an entire roll. The manager was rude and repeatedly stated that their policy is not to provide any supplies to customers. When I asked what it would cost for them to simply put the two footballs in a 14x14 box and tape it, I was quoted $18.99--before the cost of supplies and shipping. My issue was never with paying for legitimate services. It was the petty refusal to provide a small piece of tape, combined with excessive additional charges and a rude, dismissive attitude. This was not my first negative experience at this location--just my last. If this location is independently owned and operated, I hope the owner takes the time to review the pattern of one-star reviews and considers making changes. Consistent negative feedback about customer service should be taken seriously. I cannot recommend this location and will not be returning. There are too many other shipping options available to continue giving my business to a place where customers are treated this way.

I had a approx 20 pre-labled packages that I dropped off. Asked for a receipt. The UPS Store rep…read moresaid I couldn't have one because it was too many. The next time I took pre-labled stuff to my favorite UPS Store (Brighton) and told the guy what the Plymouth Rd guy said. The Brighton UPS rep said, "Yeah, that's not a thing. You always get a receipt if you request one." Go to the Brighton UPS Store. They are the best. Really.

They wanted to charge me four dollars to tape up 8 inches on a box in which I did forget but the…read moreamount they want to charge is excessive. I left when I heard it. Other stores near my work tomorrow can do it cheaper. Or free. Screw this store.

This UPS store is the best. Everyone is very friendly and helpful…read more Aden helped me on Monday, the gal who is usually there always help me too. Evidently it was her day off. I appreciate the good service from all the employees. Thank you! Yvonne Ogar

Needed a package to be securely delivered and chose this location…read more Plenty of parking but inside is a tad small when it is busy. There was a long line but the employees were fast and efficient at cutting it down. Our package arrived safely and the employee was very friendly! The process of retrieving it went smoothly and quickly. The employee even offered a dolly if we needed it. Would recommend having your extra secure packages being sent here!

Came in to ship a return for Amazon. I was greeted with a big smile and right away was asked if I…read moreneeded help. They took care of me and I felt welcomed, I felt like I knew them bc it was organic conversation so that made me feel at ease. Tuff to find people with great customer service and interaction so that was a big plus. I mentioned to them that I like the color of their uniforms bc it's a mood booster (zesty Blue) Good location, they are inside the Busch's Shopping strip next to Smokey's Shop and Coney Island. Good people :)))

Great customer service, attention to detail. Was greeted immediately and assisted with packaging…read moreand shipping. Easy in and out.

Easy and convenient location, however there is one worker who seems extremely irritated about…read morecompleting the tasks/returning items. Not a very pleasant experience as a customer.

I honestly dread going into this store. The manager guy in the stocking hat is so rude. His "how…read morecan I help" you is so insincere and cold, never smiles, and practically throws the receipt at me every time. And this happens EVERY SINGLE TIME. The other employees apparently think this is the norm, and they all follow suit. Not sure if stocking hat guy has a social disorder, but it isn't good for business. Not sure why he is in the customer service business. I am going to drive to Ann Arbor from now on or go to CVS.