1. The UPS Store

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Chelsea, MI

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The UPS Store

1.9 (17 reviews)
Closed • Closed
Updated a few days ago

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3 months ago

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7 months ago

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2 years ago

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4 years ago

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6 years ago

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9 years ago

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7 years ago

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8 years ago

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12 years ago

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8 years ago

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12 years ago

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12 years ago

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Ask the Community - The UPS Store

Kendall Printing & Signs

Kendall Printing & Signs

(3 reviews)

Horrible service!!! Was quoted $1500 for truck AND trailer lettering. After trailer was…read morecompleted-not to the quality or expectations-we decided to not have the truck lettered. After multiple times to contact Scott and discuss-he would leave the building before us arriving to show him the poor workmanship on the trailer-unwilling to have a conversation, look at the work, or revise the invoice to not include the truck to be included in the original price. Scott is SUPER unprofessional- sending emails to "Hey deadbeat-Pay your bills!" Then proceeded to take us to court for the balance!!! Definitely take your business elsewhere! He is a crook doing poor work to take your money! Wish we would've looked at the Yelp reviews before taking our business there! WOULD NOT RECOMMEND!!!!!

Wow, wish I would have read their Yelp account before I went in to get a price!! I went in to get a…read moreprice on a vinyl sticker - " approx. 16x14 inches " Julie at the counter seemed very nice and helpful, told me she was thinking $30 but had to talk to someone and get me an exact price. I told her I would not pay over $20 for the sticker, but was hoping the exact price would be close to my $20. TWO WEEKS LATER??? They emailed me a quote for over $47! I emailed back saying No Thanks! Scot then emailed me back acting like I had ordered the sticker - I told him the conversation between Julie and myself, and again said "No Thanks" I guess that wasn't good enough for ole SCOT - he then emailed me saying-and I quote "dick move - fix it" Wow way to conduct business dumb Ass! So in short - do yourself a favor and Read Yelp Reviews before doing business with a guy like this!

The UPS Store

The UPS Store

(32 reviews)

This UPS Store really saved the day for me. I had to ship 3 boxes of rare books, and needed boxes,…read moretape, and a lot of patience and help. Five stars and three cheers for a lovely young man named Dallas who helped me get everything right and get my items shipped. Best Customer Service ever! Thank you so much.

I am extremely disappointed with the customer service I received at this UPS Store. After living in…read moreAnn Arbor for the past three years, this was one of the rudest and most unprofessional customer service experiences I have encountered. I have owned and managed my own business for 25 years, so I understand how important customer care and repeat customers are. I live in Ann Arbor during the fall and frequently ship items back and forth to California, so I regularly use shipping services. I needed to ship two footballs and was fully prepared to pay for the box, shipping, and insurance. However, when I asked to use a small piece of tape to seal the box, I was told I had to purchase an entire roll. The manager was rude and repeatedly stated that their policy is not to provide any supplies to customers. When I asked what it would cost for them to simply put the two footballs in a 14x14 box and tape it, I was quoted $18.99--before the cost of supplies and shipping. My issue was never with paying for legitimate services. It was the petty refusal to provide a small piece of tape, combined with excessive additional charges and a rude, dismissive attitude. This was not my first negative experience at this location--just my last. If this location is independently owned and operated, I hope the owner takes the time to review the pattern of one-star reviews and considers making changes. Consistent negative feedback about customer service should be taken seriously. I cannot recommend this location and will not be returning. There are too many other shipping options available to continue giving my business to a place where customers are treated this way.

The UPS Store - shipping_centers - Updated October 2026

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