The people at the front are nice enough, but there is poor communication going on behind the…read morescenes. I came in to sort an issue with our mail. I was told to step to the side and wait, and heard the desk agent page a supervisor over the loudspeakers. I waited over five minutes, and when the drop-off line had waned, I asked the guy who paged, "Where is the supervisor? Is she on lunch?" He went back to go see, and came back and assured me, she would be there momentarily. He said it was his fault. What does that mean? I waited at least another five minutes when a woman who I had seen walking around and joking with other employees slowly walked up to assist me. I told her I had seen her walking around and asked why it took so long for her to help me. She told me, "I forgot" and offered no apology at all. I expect I made at face at that, because, what?! I'm standing there plain as day. I asked her name (Ms. Flowers) and she told me something about an issue with the regular supervisor, and she is the Postmaster. Good for her, and I said as much. I don't care who I was talking to, I just needed things sorted. She thought I was being snarky and gave long silences and looks before answering during conversation. So bizarre. She gave me the answers and mail I needed but the interchange was not pleasant. I wish today had been a better experience. Customer service 101: just say you are sorry for a mix up and get on with it. Don't expect it here from the Postmaster Ms. Flowers.

Next time - Fed ex So very very disappointed with USPS. Handed priority mail envelope to…read morePlymouth USPS on 9-24 and paid cash. Envelope was in transit on 9-28 and appears it was lost after departing Plymouth on 9-24 and finally showed up in Detroit on 10-1 (7 days after using Priority mail) and at the destination on 10-4. USPS said we should have paid a higher fee for the next level of service and could have gotten a refund for their non-timely service. Seems like there is no commitment to provide timely service by USPS.

out of change of address forms. I had to ask the clerk to look and see if there were more in…read morestock. Said it would be a week before they got them back in stock. She didnt appear to know where to look. I had to go to the Plymouth post office and while I was there the clerk handed me a bunch of the forms. I then took them back to Livonia. I have not had good experiences with this post office. In the past the mailboxes would be so full that you could literally grab excess mail from the mouth of the box. They are good at apologizing for your wait in line time even if you didnt wait long.

Took a package to mail on 7-3-2026. The Merriman Rd. P.O. was nearly empty at 2:30 PM, so the clerk…read moreat the middle station was engaged in talk with the clerk next to her. She had black, curly hair, lightened to red tones, and had med brown complexion, but no name tag. She ignored me for a few minutes and then was curt when I asked questions about the varied shipping methods. When I paid for shipping, she accused me of throwing the money at her. She had a negative attitude from the start. Fortunately others like Glen are helpful and polite, but this employee needs to go for the sake of this PO's reputation!

Ari was extremely rude as soon as we walked in. I needed some help figuring out an issue and she…read moredid not help me in any way. Her tone was extremely aggressive and the way she was speaking to people was awful. Ari is a horrible employee. Pat was fenomenal. He helped us out and was incredibly kind. Ari needs to go.

Worst post office in the area. Like to stand in line for 20 minutes so they can tell you to go to…read morethe kiosk when the kiosk isn't working? This is your place. I wanted to ship a small box, the kiosk wasn't working, and then they wanted to give me a hard time because I didn't write the address on the box. I DIDN'T HAVE A MARKER BECAUSE I EXPECTED TO BE ABLE TO PRINT A LABEL OFF OF YOUR BROKE KIOSK. Worse than the Secretary of State. Shut down USPS and we can all use FedEx.

Our first time coming to this post office and there is plenty of parking…read more They have two card stands full of cards for every occasion. It wasn't crowded when we came on a saturday around 10am. The two employees who helped us with our package were friendly.

wow! what an unexpected delight! I was nervous about my visit and yhe man who helped me was kind,…read moregracious, aware of my time and money. he helped me find the cheapest packaging that would work the best and made sure that I was ready for the future! thank you!

Dropped off packages. They have a Mail Drop there so you don't have to go to the post office…read more Plenty of staff on a Saturday so I only waited in line a few minutes. Mr. Lagg is a very nice person, we drive from Northville to this location. Plenty of parking, knowledgeable staff, they sell stamps and provide other services. We used to use the Northville store when Mike owned it but prefer this location because of the kind treatment and convenience of the store. Then we get a coffee across the lot!

Quick, Efficient, and Friendly customer service. The place is clean and orderly. I thanked them…read morefor great service. This UPS values every customer who gives respect both ways. Highly recommend this UPS store. Mahalo Dan.

The staff is always polite and helpful. The PO is clean and always a pleasant enviornment.read more

My complaint is about the U.S. Postal Service in general, but it is triggered by having made a…read morespecial trip to this post office at 8:40 a.m. and it was closed when it is supposed to open at 8:30 a.m. There were 6 or 7 people that had tried to use the post office. I know there is traffic and things can happen, but they should have two people set up for the opening hours so if someone gets delayed there is a back up there to open.

Mailed checks ( first class ) on 9/18/2025 from Ann Arbor MI to Troy, MI…read more NONE have been received as of 10/7/2025, and I was just hit with LATE CHARGES on no payments received, Takes all of ONE hour to make the drive.. The USPS is a failing business

Amazing experience!! I had a packaged showing delivered but not received. I put in a report online…read moreand was contacted within 2 hours by Mariolina. She walked through the tracking with me and discovered the package was not addressed to me nor did it have my address on it. This confirmed the sender was mistaken and provided me the information I need to pursue a refund. Mariolina was quick, kind, and efficient. Thanks so much!!

The employee was polite. The line moved fairly quickly. But I was shocked that they're not…read moreenforcing mask wearing by the workers, only customers. WTH?! And she needed to open her window to get the packages from customers. She had her new looking masking next to her as I saw her handle it while she helped a customer. I thought she was selling masks at first because she was holding it as she helped the first woman. But she never put it on. She helped about 8 customers while I repacked and labeled my parcel.

The employees here are the best. Bright and cheery even on a rainy day. Hours are a little tight…read morebut serviceable for business. It is also a historic Post Office which retains much of its charm from 1937 which is the year it was built. All services are available here. I enjoy the official charm and the workers here are kind and accurate in their dealings. It is in a perfect location with plenty of room for loading or unloading in the parking lot. There is a driveup mailbox too!

it is to bad it doesn't go to negative numbers. I was having problems with someone stealing my mail…read moreso until i got a locking mail box i purchased a p.o.box filled out change of address form. I was told it could take up to 14 days for the change to be completed. After a month i received a phone call saying they had a month of my mail at the post office. I went and picked it up and i talked to my carrier they should me my change of address form someone wrote 10 day hold on it. So i went up there and a lady said she did it, she does it to all of them. a few months later i went to get rid of the p.o.box to go back to house filled out change of address form i was told up to 14 days to change after a month of no mail i went up there and the man at the counter looked on the computer he had my change of address form nobody put it in the computer. So he did it his self it was great of him to take the time to do. i feel that most of the people behind the wall that supposed to make this stuff happen along with their bosses need to stop wasting our tax dollars and get fired. Instead give their money to the carriers that make it work.

I had an appointment scheduled today to get a passport, but my experience was very disappointing…read more After waiting in a long line, I was informed by an employee that all passport appointments had been canceled. When I asked who had canceled them, the employee simply replied, "I don't know; I was just told to inform anyone who came in that appointments were canceled." He explained that he was the only staff member working at 1 p.m. today. I understand staffing issues can arise, but there was no prior communication about the cancellation, which wasted my time and caused unnecessary frustration. Better communication and planning would go a long way in improving the customer experience.

I needed a large item boxed & shipped - they did a fantastic job - shipped via UPS. Perfect…read moretransaction - item arrived intact and on time. I also buy boxes for my eBay items - they have many sizes available. Staff is wonderful!

This is a gem of a store/service provider. They ship for all the major shippers and do it in a…read moreknowledgeable and very friendly manner. I couldn't run our business or home without them!