Waited 20 mins today before leaving. 2 clerks AND BOTH DOING PASDPORTS!!! The line out the door.read more

The people at the front are nice enough, but there is poor communication going on behind the…read morescenes. I came in to sort an issue with our mail. I was told to step to the side and wait, and heard the desk agent page a supervisor over the loudspeakers. I waited over five minutes, and when the drop-off line had waned, I asked the guy who paged, "Where is the supervisor? Is she on lunch?" He went back to go see, and came back and assured me, she would be there momentarily. He said it was his fault. What does that mean? I waited at least another five minutes when a woman who I had seen walking around and joking with other employees slowly walked up to assist me. I told her I had seen her walking around and asked why it took so long for her to help me. She told me, "I forgot" and offered no apology at all. I expect I made at face at that, because, what?! I'm standing there plain as day. I asked her name (Ms. Flowers) and she told me something about an issue with the regular supervisor, and she is the Postmaster. Good for her, and I said as much. I don't care who I was talking to, I just needed things sorted. She thought I was being snarky and gave long silences and looks before answering during conversation. So bizarre. She gave me the answers and mail I needed but the interchange was not pleasant. I wish today had been a better experience. Customer service 101: just say you are sorry for a mix up and get on with it. Don't expect it here from the Postmaster Ms. Flowers.

I have used this post office for years. The building is modern and clean with lots of windows. The…read moreservice is efficient and friendly and there are always enough staff members on hand so if there is a line it moves quickly. The drive through mail boxes are positioned well for convenient drop off. I recommend this post office.

out of change of address forms. I had to ask the clerk to look and see if there were more in…read morestock. Said it would be a week before they got them back in stock. She didnt appear to know where to look. I had to go to the Plymouth post office and while I was there the clerk handed me a bunch of the forms. I then took them back to Livonia. I have not had good experiences with this post office. In the past the mailboxes would be so full that you could literally grab excess mail from the mouth of the box. They are good at apologizing for your wait in line time even if you didnt wait long.

Where's my mail. No mail for two days. I thought you delivered in rain…read more snow, sunshine bad weather? Where our mail? This is got to be the worst post office in Michigan.

Always efficient with friendly staff. The self service machines are convenient for quick return…read morepackages

Our first time coming to this post office and there is plenty of parking…read more They have two card stands full of cards for every occasion. It wasn't crowded when we came on a saturday around 10am. The two employees who helped us with our package were friendly.

wow! what an unexpected delight! I was nervous about my visit and yhe man who helped me was kind,…read moregracious, aware of my time and money. he helped me find the cheapest packaging that would work the best and made sure that I was ready for the future! thank you!

Always friendly Always helpful…read moreQuick service Lot of options available in the store front

This is the best UPS store ever I wish all logistics companies were like this. There is never a…read moreline when you walk in the store and even if there is a small line, the customer service is very fast and knowledgeable.

My complaint is about the U.S. Postal Service in general, but it is triggered by having made a…read morespecial trip to this post office at 8:40 a.m. and it was closed when it is supposed to open at 8:30 a.m. There were 6 or 7 people that had tried to use the post office. I know there is traffic and things can happen, but they should have two people set up for the opening hours so if someone gets delayed there is a back up there to open.

I made multiple passport appointments that were canceled the day of two weeks in a row. When I…read morearrived for my third appointment I was spoken to extremely rudely and waited for over 30 minutes. The whole conduct and process is just terrible and makes me dread this location and the post office in general.

Ahh I was DREADING dropping off my package because post office plus holidays is a nightmare…read moreinducing combination! However this was a surprisingly smooth experience. It's a super convenient location for me. Really appreciate that they have the self service kiosks so I didn't have to wait in the general long line to ship my package. There was a short line for the kiosks but there was good signage for social distancing and folks were pretty good with that. I was in and out in 5-8 mins! A miracle for a post office!! As others have noted the parking situation is a little wonky. But overall, this was a positive experience.

Mailed checks ( first class ) on 9/18/2025 from Ann Arbor MI to Troy, MI…read more NONE have been received as of 10/7/2025, and I was just hit with LATE CHARGES on no payments received, Takes all of ONE hour to make the drive.. The USPS is a failing business

The employee was polite. The line moved fairly quickly. But I was shocked that they're not…read moreenforcing mask wearing by the workers, only customers. WTH?! And she needed to open her window to get the packages from customers. She had her new looking masking next to her as I saw her handle it while she helped a customer. I thought she was selling masks at first because she was holding it as she helped the first woman. But she never put it on. She helped about 8 customers while I repacked and labeled my parcel.

The employees here are the best. Bright and cheery even on a rainy day. Hours are a little tight…read morebut serviceable for business. It is also a historic Post Office which retains much of its charm from 1937 which is the year it was built. All services are available here. I enjoy the official charm and the workers here are kind and accurate in their dealings. It is in a perfect location with plenty of room for loading or unloading in the parking lot. There is a driveup mailbox too!

I had an appointment scheduled today to get a passport, but my experience was very disappointing…read more After waiting in a long line, I was informed by an employee that all passport appointments had been canceled. When I asked who had canceled them, the employee simply replied, "I don't know; I was just told to inform anyone who came in that appointments were canceled." He explained that he was the only staff member working at 1 p.m. today. I understand staffing issues can arise, but there was no prior communication about the cancellation, which wasted my time and caused unnecessary frustration. Better communication and planning would go a long way in improving the customer experience.

This office is so bad it's causing me stress...the wildly varying delivery times have no excuse…read more 630 pm one day, noon the next, 4pm...it's now 330 and for the second time in a week I'm waiting on something important that I absolutely need to have by 4pm. They never answer the phone either....I just don't get it

This is a gem of a store/service provider. They ship for all the major shippers and do it in a…read moreknowledgeable and very friendly manner. I couldn't run our business or home without them!

I needed a large item boxed & shipped - they did a fantastic job - shipped via UPS. Perfect…read moretransaction - item arrived intact and on time. I also buy boxes for my eBay items - they have many sizes available. Staff is wonderful!