Whether I want to ship something, get something packaged or return an amazon order, this ups location on Newburgh and 5 execute it phenomenal. Not just good, standard or any other "typical" word, they're FANTASTIC. Staff is kind, friendly and smiling. There's plenty of staff, something hard to come by in businesses these days. Whatever the manager or owner is doing at this specific location, keep it up (and the staff too, you all deserve the stars in the world too!). I will keep going here for my packaging or return needs and I suggest you do the same (or try it, you won't be disappointed in the service) read more

We get UPS drop offs and my house regularly without issue for my wifes work. Same with other delivery providers - rarely issues. However, I ordered a new iPhone through my service provider and they ship through UPS. And suddenly there is nothing but issues with these drivers. We have construction in my subdivision, so to get to my house they must take the 2nd entrance - which my house is closer to anyways. Construction has been there for over 6 months so it shouldnt be a surprise. These idiots keep going down the first entrance, and see that particular road blocked off, then leave without even trying to find the other entrance less than a mile down the road. Ive called UPS multiple times to tell them to take the correct entrance. They said they left a note for the driver. Driver does the same thing again. Delays, delays, delays. Dont have to me smart to be a UPS driver. Wont ever ship with them again if i can help it. read more

Dropped off packages. They have a Mail Drop there so you don't have to go to the post office. Plenty of staff on a Saturday so I only waited in line a few minutes. Mr. Lagg is a very nice person, we drive from Northville to this location. Plenty of parking, knowledgeable staff, they sell stamps and provide other services. We used to use the Northville store when Mike owned it but prefer this location because of the kind treatment and convenience of the store. Then we get a coffee across the lot! read more

Quick, Efficient, and Friendly customer service. The place is clean and orderly. I thanked them for great service. This UPS values every customer who gives respect both ways. Highly recommend this UPS store. Mahalo Dan. read more

This is the best UPS store ever I wish all logistics companies were like this. There is never a line when you walk in the store and even if there is a small line, the customer service is very fast and knowledgeable. read more

Always friendly Always helpful Quick service Lot of options available in the store front read more

Convenient location but their wifi never works. This can make it difficult to complete Amazon returns. They've directed me to the front of the store (out of line) where there's supposedly a better signal. Very inconvenient and still doesn't work. Admit it's a giant dead zone. Smells funny. ***you're responding to one of my many, many problems at this location. You in particular are always quick to try and sell me your expensive boxes and mailer bags. Pass, pass, pass. read more

This is the best UPS store in SE Michigan. Customer service is excellent in this store. I can't say enough good things about all of the employees here. read more

This is the best business I have ever been to. They are extremely fast and efficient so helpful always fully staffed and truly make the experience so amazing. I wish every business operated like the UPS. read more

I was having a day. I was trying to ship a package back to Amazon, and when I tried to drop the box off, there was a problem with the shipping label. Thanks Amazon. Sidnie offered to have me email the shipping label to their inbox, but I didn't have my phone. So I left and came back in 5 min with my phone. Phone has no signal. Did I mention I'm having a day? Sidnie was super patient with me and helped me connect to the wifi. That wasn't really working either. So she helped me at a computer terminal and let me log in the old school way to print off what I needed. The staff was so helpful and accommodating. Honestly, their customer service was top tier. I'd be enthused to give this place my business again. 10/10 Would recommend. read more

I just left this store and I sure wish I would have gotten the employees name. He was so friendly and went out of his way to make my experience great. First he greeted me with a warm welcome, then he asked me if I'd like to add my return address to the package (a phone to Verizon). Lastly he said to be sure to keep my receipt at least until Verizon receives the package. He didn't need to do any of this but he served with a constant smile. Such a good experience! Thanks! read more

I use this location to return Amazon packages regularly. I have also used them for work and school projects. Everybody is wonderful and always helpful! read more

The best!!! They make all things packaging/mailing/printing so easy and they're so helpful! Just had a ton laminated and it was ready by the next morning. Love it here read more

I'm not sure of the UPS location that delivered to Livonia so I'm guessing. I mainly want to commend IPS for accurate delivery and for the on the moment tracking. I misspelled the street address because the "o" on my keypad sticks. UPS got it right using the zip code and house number without delaying my delivery. Will definitely use UPS in the future. read more

I usually come to this store to do my Amazon returns. I have never had a bad experience. Every employee I have had contact with has been happy, pleasant and prompt! I just want to say thank you and you are all appreciated!!! read more

This was my second visit to the store and while unhappy the first time, I thought I would give this location another shot. Nope, same unfriendly, curt manager Dan. He should rethink being in customer service - or at least not be customer facing. I don't think he could be any less unhelpful and unfriendly. read more

This store is notorious for not accepting your package the way it is.... and wanting to upcharge you to their packing. UPS shipped me items in exactly the same fashion/packaging that I am returning the item and somehow these young UPS Store employees want packaging to be different. Do yourself a favor and go to the 7 mile store. They are much easier to deal with, no issues with packages EVER. Fast and efficient. The 5 mile store proves me right each time... I give them a chance.... and back I go to the 7 mile store. Never again. read more

During this time when so many business are short handed this store always has all of the registers open and friendly, capable staff. Ample parking close to store is convenient too if you have an arm full of packages. read more

They never contacted me about finding my apartment number day of delivery even though it was in the instructions if needed. After a week of the app not updating my address I decided to go myself and pick it up before they ship my package back without my knowledge. I was contacting my product seller and UPS customer services. I was told to go pick it up with a piece of mail with my address to confirm and ID. The lady that was helping was very rude and threating to send my package back to the seller which was very unnecessary, so I asked for a supervisor and had all the proof for my $500 package. Gladly I was able to leave with it. Honestly it would've never came down to that if they updated their system with my updated address that I sent to them, as well as the product seller sent them it as well, the week prior. Livonia Schoolcraft read more

Steph, The staff here is very rude and they try to up charge you with everything. I had an amazon package and they tried charging me 30 dollars to ship it. Amazon clearly says free returns . Its sad that these independent stores are thieves. That's why I stick the corporate stores. read more

To the ups manager, Erik and staff, I am so thankful. I could not attend my son's wedding in Galveston this past weekend. Silk flowers with personal messages enclosed inside the handle the bridal bocquet was the best I could do to feel like I was present at their wedding. Somehow was given wrong address, needless to say with time ticking away and covid slowing down delivery, they made the impossible possible. Eric, the manager, was so compassionate dealing with me in a very emotional state. He took time, never rushed me, consoling me that he would personally take care of it. Photos of the day with those flowers.....still to emotional to express my gratitude. Thank you to Eric and your staff, the ups staffers somewhere in texas, this goes out to you as well, Thank you, Thank you. read more

The UPS Store - Bridal bocquet - Printing Services Near Me - Livonia, Michigan

Everyone that works at this store is so helpful! The last few times we had package drop offs, one of the employees (Samir) came and met us at our vehicle to help carry them in. They're always so quick and there's rarely a line or a wait. Well be customers for years to come! read more

THE BEST UPS store! I seem to have a return at least weekly and this is my favorite UPS store to go to. The staff here are all super friendly. If they see me with a large box, they come running to the door to help. I am always so impressed with how attentive they are here. read more

I have been coming to Eric's store for years. They are my back office and handle so many office tasks for me. They are smart, caring and grateful for our business. Eric and his team are a big part of our community in Livonia and they treat all their customers with dignity and respect. In all the years I have been coming to the store I have witnessed them treat everyone they deal with in a dignified and competent manner. Sometimes in the middle of a long day, I grab whatever small task I need done and head up to the store just to connect with these fine people. I can't say enough positive things about this Eric and his crew! read more

I have used this store multiple times, the last time I paid over $40 to ship a box out of state. I was told it was to be delivered in 2 - 3 days. The shipment didn't get there till 2 weeks later...they opened an investigation and told me it was lost and was going to file a claim. It was then all of a sudden delivered. I then asked for either full refund of what I paid or partial. I was told since it was not a guarantee delivery, I was not being refunded anything. So I pay someone money to 'possibly' deliver my package?!?!?!? I will never use this store OR UPS again. Customer service needs to go back to training on how to represent themselves to their CUSTOMERS. read more

I have to catch late UPS deliveries at least twice a week. When I do, I'm usually pretty stressed out and a little bit cranky. When possible, I will drive the extra six miles to and from this particular UPS store. Why? Because they always make my day a little bit better. Even though they don't make much processing my packages, I'm always greeted with a smile, usually by someone holding the door for me. Today, an employee went way out of his way by helping me print a replacement label from my ups.com account. Yep, my dumb ass forgot to put the shipper on the box before I left my shop. This isn't a 'just today' thing, though. I'm a seriously tough critic of customer service, but I've never left this store annoyed. The only thing that would make my trips to this location better would be a coffee shop in the same strip mall. Seriously folks, if you read this, keep up the great work! read more

This is only my second Yelp review. Previously, I would have said Disney World employees give the best service. However, during the six or seven times I visited the UPS Store on Five Mile/Newburgh, the staff were unusually and unexpectedly kind and friendly, and willing. The best thing that they did on my every visit is raise their hand and say, "Hello, can I help you?" Even when they are very busy, they acknowledged me and confirmed that someone would be right with me. On top of that, they are always helpful with the shipping procedures. Keep up the great work Mr. Owner, or manager, and team members. read more

Great staff. They don't act like they hate their job which is great because every other ups store doesn't seem to like doing their job.

Samir and his coworkers are the nicest staff of any UPS store I've been to. Always a pleasure to go there! Fast service, parking always available. Love supporting small businesses in my hometown! read more

A always ready to help staff ! Great helpful staff that is all smiles! Keep up your great customer service, you are a role model for other businesses to follow. I am pleased to give you my business. read more

I have been using this UPS Store for more than 15 years for shipping and printing. Eric the owner and his team know what good customer service really means. I have been recommending this store to family, friends, and co-workers for years. If the great customer service, awesome printing, no problem shipping, and good prices were not enough I would still be going there because of all the things the staff does for the community. Thanks for all you do! read more

I always go to this UPS store for all of my amazon Returns and shipping needs. Super quick, friendly staff and their always happy to help you out. read more

Best UPS store around. It is not the closest store to my house, but the customer service can't be beat. They are helpful, pleasant and will give you a receipt when you drop off a package. read more

This is the best UPS location. They are friendly, so helpful and provide overall amazing service. Other UPS stores I have dealt with cranky people (Schoolcraft and Dearborn locations) to the point that I did mot want to return. This location is amazing! read more

I had a large 130lb. package that needed to be shipped and my local Canton UPS store would not accept it, so they referred me to the UPS Service Center in Livonia. We carried the package into the service center and we were then informed that they were not able to generate the shipping label from my barcode. They then referred us to the Livonia UPS Store at 5 Mile Rd to print the barcode and bring back to the service center. I called the Livonia UPS store to confirm this would be acceptable and they said yes. When I arrived at the 5 Mile store, I was warmly greeted by Sameer K. and he said he would take care of this package entirely so we didn't have to go back to the service center. Sameer K. came out with a dolly and unloaded the package with another associate (thank you, I didn't get your name), printed the shipping label and we were all done. I was blown away by this exceptional customer service. I highly recommend! read more

Their customer service used to be very good. It is not any more. I would recommend the extra drive to any other UPS store then this one.

The only UPS store I will ever use again! The employees here go above and beyond to help you. They are all friendly, knowledgeable and they address me by name! I have shipped internationally dozens of times to the point where I don't even have to say where the package is going, they already know! They are fast and I can't say enough good things about this location. One time I used a different UPS store closer to work and it was a nightmare. It took them a half hour to figure out how to send 1 package internationally. I've never had a problem like that here. If you need to use UPS, go to this store!!!! You will not be disappointed. read more

All of the employees at this store are friendly, helpful and so accommodating. I will never go anywhere else to print/copy/ship ever again!

The owner needs a course in customer service. Stop in to drop off a couple pre paid bags of recycled coffee pods. Been recycling for over 5 years and using the UPS prepaid bags and never have I been asked to give my name so when asked I was confused. When I didn't give my name the owner picked up my bags and gave them back saying I could take them somewhere else. Stunned I gave my name he scanned the labels and I left never to return again. read more

This had been a great store. Now they have a policy that forces the customer to purchase new packaging even if the existing packaging is in great shape. Seems like a lot of landfill thrash just to make a couple $$ read more