These guys could be 5 stars I just haven't received any items shipped from this location yet. I got…read moretapped to manage shipping of all sorts of things from my deceased mother-in-law. This place was pretty close by, in a decent area, had easy parking, and great air conditioning which was nice after being in a place with none packing and moving boxes. My experience is a bit different as I had to have them pack almost all my items as I just did not have the time to do it myself so depending on how everything arrives, my review could go up by 1 star, or down by 3. The younger and woman on duty were easy to work with-especially when they saw I had a huge order. The place had a steady stream of customers and a couple of what looked like ebay/ Amazon related businesses. So that base made me feel like they were decent at shipping support. The guy looked pretty thorough about protecting items and the real value of this service is to be determined. If the keepsakes arrive undamaged, then it was pretty much worth it. I went to another place and called one too. Based on those interactions, this place felt like a good value in comparison to those experiences.

I went into the store around 630 on a Tuesday to ship a package. Two very disinterested employees…read morewere there. The package was going from new Hudson to Williamsburg Michigan. I needed the package to be delivered by Friday or Saturday. My options were next day air for over $200, 2 day air for $150 or 3 day ground for $92. The other options wouldn't arrive until next week. The package weighed 7 pounds and contained candy and toys that weren't worth $92. I left and went to the UPS store in South Lyon. The same package would arrive Thursday for$30. I believe that the New Hudson store was trying to gouge me knowing that I had a deadline or they really didn't want to ship the package because they were closing for the day. I am reporting this issue to the corporate office as well. I would avoid this store

My complaint is about the U.S. Postal Service in general, but it is triggered by having made a…read morespecial trip to this post office at 8:40 a.m. and it was closed when it is supposed to open at 8:30 a.m. There were 6 or 7 people that had tried to use the post office. I know there is traffic and things can happen, but they should have two people set up for the opening hours so if someone gets delayed there is a back up there to open.

I made multiple passport appointments that were canceled the day of two weeks in a row. When I…read morearrived for my third appointment I was spoken to extremely rudely and waited for over 30 minutes. The whole conduct and process is just terrible and makes me dread this location and the post office in general.

Where's my mail. No mail for two days. I thought you delivered in rain…read more snow, sunshine bad weather? Where our mail? This is got to be the worst post office in Michigan.

Always efficient with friendly staff. The self service machines are convenient for quick return…read morepackages

Closed at 5PM today. Just missed their opening hours today…read more Saw some drivers headed home. Luckily they have a package drop-off, makes it more convenient.

RE: Novi post office. Well... I should have received an important piece of mail earlier this week…read morebut as of today, nothing. And the keys that are in the "for large packages " are still there - for 3 days. So I googled Novi Post Office and got a number to I think a center. All automated. Got nowhere with answering the questions. All I wanted was to be connected with the Novi post office. So I gave bullshit answers which got me nowhere. I tried again answering all questions with 'Connect me with Novi p o. Automated finally connected me with another center. And asked me to choose what kind of music I wanted to listen to while waiting. ARE YOU F'ING KIDDING ME? CONNECT ME WITH THE NOVI POST OFFICE. Finally a person whom I could not understand got on. Just connect me to Novi p.o. But no. Here come all the questions the first automated wanted. After 10 min, she finally gave me the number to the Novi Post Office, after the address and hours. So I called the number, listened to the address and hours, got put on a hold and after ringing for what seemed like an eternity, got disconnected! I'M NOT A HAPPY PERSON! HORRIBLE!!

I'm not sure if there are new employees since the negative reviews but I had such an awesome first…read moreexperience there. There were two women working who helped customers with a smile on their faces. The woman who was helping me had longer dark brown hair, and was so pleasant. The line wait time was short, and they were busy! Don't let the negative reviews sway you away, the employees are terrific.

US Postal Service, I have had a PO Box at 48390--Walled Lake, MI for almost a year and I have had…read morenothing but problems getting my mail delivered TO IT! How can that be when the box is INSIDE THE POST OFFICE?! I have to have them search while I wait in line, holding everyone else up and they eventually find whatever package it was and give it to me. This process generally takes 10-15 minutes. TODAY, I arrived to pick up a special order package that arrived at the post office at 9:53am and was signed for by Mitch at the dock. At 4:40, when I arrived to collect it, it was not in my box. as usual, I proceeded to the line where I spoke with one of the same people I always talk to who always knows nothing about any package anytime. She asked me for everything but my dogs name and proceeded to the back for the routine 15 minute "search". By now, it is after 5 and they are discussing with one another how they need to be out of there by 6. The young lady comes back to tell me that my package is in a pile that has not been sorted yet!!!! WHAT?!?!?!? She then matter of factly said, "you will have to come back tomorrow. It will be here then."....I was STUNNED! But this is how they always approach situations in this Post Office. I have made complaints before. But you people don't respond. So it is clear where the post office employees get it from. Clearly, the Postal service could not care less as long as it gets money. CLEARLY, customer service is NOT the objective of the USPS Customer Support! I can show you a screen shot of where I messaged you on FB Messenger and was told someone would be right with me. That was at 6:17pm yesterday and NO ONE has bothered even responding. BOTTOM LINE???? I WANT MY $83 DOLLARS BACK!!!!! If you cannot provide the service, you should not get the money! I also want to know where I can file a formal complaint against 48390 AND The USPS as a whole. I think it is sad (But OH SO American) to STILL be blaming COVID for inadequacies instead of hiring enough staff to cover efficiently and courteously serve your customers.

Mail used to be delivered to my house on buno road by 11:30am and now we don't get it til between…read more2pm and 4pm... Really wish it would go back the way it was..

Used to be a good location but hasn't been for quite a while now. A couple of employees are great…read morebut the rest are unfriendly and seem overworked. The blonde lady that works here has something against men and taped a label on for the girl in front of me but told me I could buy tape or go home and use my own tape to put the label on. So rather than spend $4 for tape for a label for a package I had just purchased from her I decided to choose the second option she gave me and drive home and tape the label on and drive all the way back to drop the package in the prepaid package bin. If I was taping a package closed and if she hadn't just taped the label on for the customer in front of me I wouldn't have cared so much but it was the label for a bought package and she was not friendly with me from the start. I said hello asked how she was doing and she immediately was rude with me but was nice with the female customer. Not a pleasant experience at all considering this was my first time ever meeting this employee.

Nice post office in a historic building, convenient location. Workers very pleasant but more…read moreimportantly very competent. I got a nice selection of stamps.

A zero star review if I could. Stopped in to buy holiday stamps and they are NOT selling stamps…read moretoday??? Amazing that the USPS can survive and a good reminder why we use UPS and Fed Ex more often. Also, i don't mail as many envelopes during the holidays, because they can't deliver their own service.

Parking lot was solid ice at 3::30 pm Excuse was waiting on…read moresome one to salt it. Couldn't care less

On December 30th, I went to the Green Road post office to mail my passport (needs to be renewed)…read moreusing USPS Priority Mail with return service. I clearly told the clerk that the envelope contained my passport and that I needed it mailed securely.The clerk failed to issue a return tracking number. The passport was never delivered, and there is no return tracking record in the system. (As you know, Priority Mail is supposed to include tracking by default, especially for return mail.) When I returned to the post office to investigate, the manager was able to pull up my receipt using my credit card information, and the receipt shows only one tracking number, not a return tracking number. The manager acknowledged that this was likely a staff error, but then refused to take responsibility, insisting that I must produce the original paper receipt from December 30th, which is now over a month ago.I believe this is an unreasonable requirement, given that the USPS system already shows incomplete service with my credit card information provided. The clerk is also very unprofessional on that day. She was very dismissive, refused to explain the process, and altered the address I wrote by hand, making it difficult to read. When I asked if I could rewrite the address or pay again to ensure accuracy, I was told it was "fine" and denied that option. As a result of this error, my passport was lost, and I am now required to reapply for a replacement passport, which involves significant time, stress, and legal uncertainty.

This is actually my favorite Post Office... Like ever…read more The hours are deceiving because they are TECHNICALLY 24-7: the self-service is a life-saver for the fact it is 24-7 and can accommodate almost any packaging need!

Honestly this is one of my favorite post offices in the state of Michigan. I'm always sending mail…read moreso I've been to tons all over the state. The staff here is always willing to do anything, most of the time employees at other locations will tell me to just put it in the prepaid bin and won't give me any other time of day. The employees at this location will always help you with whatever you need and take the time with each customer, Josh is always extremely helpful when I go in. The only downside is there is no self service machine as someone set the post office on fire a couple years ago.