My complaint is about the U.S. Postal Service in general, but it is triggered by having made a special trip to this post office at 8:40 a.m. and it was closed when it is supposed to open at 8:30 a.m. There were 6 or 7 people that had tried to use the post office. I know there is traffic and things can happen, but they should have two people set up for the opening hours so if someone gets delayed there is a back up there to open. read more

I made multiple passport appointments that were canceled the day of two weeks in a row. When I arrived for my third appointment I was spoken to extremely rudely and waited for over 30 minutes. The whole conduct and process is just terrible and makes me dread this location and the post office in general. read more

I really have tried to give this post office the benefit of the doubt, but I really can't anymore. I had a package go missing once after being marked as delivered, and the second I opened up an investigation with the post office and complained, it showed up the next day with a hole punched into the side of the package. Recently, I tried to reschedule a missed delivery for pick up at the post office. It has been two days and they still have zero idea where my letter is. This letter has an expiration date before it ends up getting returned to the sender, and I highly doubt I will ever receive it with them always losing mail. The tracking number states it was forwarded to a nearby address, and when they asked me if I had a forwarding address I replied I did not. So either they lost my letter or decided to dump it off at some random address (my guess since it wasn't at the post office). The service inside is always super slow and the same blonde middle-aged employee always sends me away with the same useless phone number and no apologies after pretending to look for my multiple missing packages for ten minutes. (Once while keeping me waiting, her coworker told me she wasn't even looking and was in the back breaking down boxes). To top it off, they constantly deliver other people's mail to our address even though I clearly stated that they do not live here. It's not our job to do their jobs. read more

Wonderful Coviid experience. Friendly and extremely helpful and patient. Lines moved rapidly. read more

Called 7 times to find out why my mail was delivered when I had a hold on it at the office?? Got a call from a individual who has my hold slip from the post office?? The Northville post office never picks up the phone they just disconnect the call! GREAT SERVICE FROM THE GOVERNMENT... read more

Terribly rude, a super hostile place, and the last place you should go for anything post-office related. My friend came out crying at this office and she's in her upper 20s. The clerk that was the worst was named Juanita...or something that started with a Y. Highly suggest an alternative post office. A shame this place puts a bad name on Northville township. read more

Our favorite post office! We love our wonderful postal workers! They are so kind and helpful!

The staff here exudes a bad attitude. This isn't the first time. No smiles, no thank you, no friendly service. Just an impatient snarl followed by pointing and gesturing rather than speaking. They could take some lessons from the Plymouth post office on Beck Rd where they are friendly even during the busiest times. read more

Completely humiliated today by a worker who, upon giving her my package, laughed out loud in my face and said "This is packed so horrible! Did you actually think you could send this??? Why wouldn't you use the free tape we have here? Wow, terrible." There's a way to get that message across to someone and that sure wasn't it. Left the store feeling extremely upset and will not be back. This is not my first poor experience here. read more

Can't get through to a live person - EVER! The phone rings & rings & finally goes to a busy signal! I need a question answered & there's no one there. If I did this at work, my supervisor would be on my butt!!!! read more

Tried to call the post office & had to listen to a recording that just rambled on & on, then when you think you will talk to someone, it rambles on again (press this, press that) this happens anytime you press a key that you think will get you someone. At the beginning it asks you to take a survey at the end of the call & thats also a long speech that could have been said in one sentence. Never got to speak to anyone. My survey is the customer survey is awful & from my experience non existent read more

Northville PO on Wing St - Unprofessional and incompetent. Maybe not everyone however clearly some of the people there are fools. They refuse to forward mail including bills. It's clear they there are some people who work there who can't be depended upon to do their job. Worst USPS I have ever encountered. When I go in some staff are good. Not great. Just good. Other post office branches have people who understand how serving the public works and respond accordingly. This place bleeds tension and and has an edgey air of unfriendlyness. They tolerate the public but you better have your sht together because they aren't putting up with people who don't know how to please the workers. read more

This is what my post deliver person left in my mailbox. There was no address of where to go pickup my mail and in my opinion, it definitely could have fit. When I picked up my mail and requested to speak to the postmaster, of course they had left for the day. There was no apology, no explanation of this unprofessional and junky note and the lady who assisted me actually said "I'm sorry that you didn't know where we were located" (as if it was my fault for not knowing their location was there). It appears there is no accountability and clearly no satisfaction in what they do for a living. It is reflected through the service we (as customers) receive. read more

US Post Office - Note left by delivery person when hold mail request expired. - Post Offices Near Me - Northville, Michigan

Sloooooooooowest service ever. Transactions that take seconds anywhere else seem to take minutes here. They seem to gave a problem locating mail in "the back." Be prepared - There always is a line. read more

NORTHVILLE POST OFFICE: Go elsewhere! And go elsewhere for no other reason than the mean little blonde guy w/ the earrings in his left ear. EVERY time I'm in there he's TOTALLY rude, and couldn't care less about you. He tosses letters back at you like you've offended him, ...he's short, snippy, ornery, and just obnoxious. Hey guy, you should be thankful you HAVE A JOB!! Snap out of it! read more

I'm at this post office several times a month and have gotten to know the workers quite well. They're always very kind and helpful. Even when the line is long it moves pretty quickly, and the workers always try to find the cheapest and fastest way for you to ship your packages. read more

"How ya gonna do that?" is the response I received when I told the clerk why I was there. I proceeded to answer her, like you would answer a school teacher or someone who feels they have authority over you. She smirked, walked away, came back with some forms and told me to come back when I had the correct information. Cool! Thanks so much. We moved onto my next transaction. She was able to help with that one and went above and beyond by pointing out to me (and my daughter who was standing there) that I "was not organized." Is this really happening? Are we not better than this as human beings? read more

Wow! This was particularly bad ! Received a Priority Mail envelope last Thursday, March 29th - a day full of rain! Envelope was left exposed on my porch, rather than placed in mailbox on house. Envelope and contents were soaked. Sadly, was left 2 feet from mailbox - wouldn't have take any extra effort! read more

The worst post office, the staff is very rude and not respectful, I had a prepaid label & the lady was very rude & embarrassed me in front of everyone saying that I can ship it for free when I had a PREPAID label read more

Just today I confronted my mailman in Northville Crossing I asked him why he is not delivering my mail everyday today he had a stack of things some were dated back five days ago plus one letter made me late with a payment I don't appreciate not getting my mail everyday I have the box on my home because I am handicapped and every time I confront him he tells me he doesn't know he's got to go I don't appreciate this from him he also when he delivers in here he speaks he does not go 15 miles an hour there are kids in this neighborhood he should slow down I hope the post office sees this and does something I need my mail everyday the gentleman told me he was getting a new route and we were gonna have somebody new but that has not happened yet I have a real problem now and it seemed they can't fix it either thank you read more

Socialism sucks. Long lines, jaded workers, always at least a 10 minute wait, usually longer. Typical government office experience.

The worst possible service ever!!! Every time I go in here the employees are so bitter and rude. They never suggest any alternatives.... so disappointed. read more

I'm not sure why this Post Office gets such a bad reputation? The Post Office is small and they have usually 2 workers at all times. I'm quite fond of one of the ladies that works there. She knows me so well that I hardly have to say anything and she's got my stuff scanned and ready to go. I think the problem with the post office is the ignorance of the people that go there. Look and learn. I will teach you: 1. Don't ask for tape! Tape costs money you fool, go buy your own cheap skate. This brings me to my 2nd gripe 2. Have your forms and packages sealed, addressed and ready to go. Don't hold up the line while you start taping and addressing the packages. 3. If you are doing said behavior #2 then act like a human being and step out of line till your done so other people can get their stuff shipped. 4. My last point and this is really key. Have everything ready to ship when you step up to the counter. Don't try to haggle about prices and what not. No one cares what you think of the price. That's the price, pay it or go to UPS or FEDEX and pay double. A crash course in how not to be an idiot at the post office: Have the sending address and return address clearly written on the package far left side of the package. If you want tracking on your envelope or package and you put the address in the dead center they will have to put the tracking ticket over some parts of the address. Make sure everything is securely taped and packaged properly so that nothing gets damaged. That wasn't so hard, was it? It's not the Post Office's fault that you're a lazy person and you hold up the line causing many other people to have to wait longer. Don't blame the post office people, blame these lazy idiots who come to a gun fight with a pencil! I've never had a problem from this post office and I go to this branch maybe twice a week. All 3 of the ladies that work there are always kind and courteous. So whatever horror stories you read down below of the clerks being angry is because of stupid people who don't know how to do the most basic thing as mail an envelope! That's the truth! read more

The horribly rude woman on the phone became irritated when I called with a tracking question. I can't wait will the Post Office goes away for good. read more

As a professional e-commerce seller that visits this location daily, and many others, I can say that the Northville USPS is very reliable, professional and courteous. Although always busy, most all my packages are always scanned in, even if left at counter. Staff is very friendly and helpful. Services are better then other post office locations which have been unreliable. Although there is no perfect USPS location, this location is worthy of excellent 5 star review. See you tomorrow! read more

If there was an option to give this office 0 stars that's what it would get. They've refused to deliver all of our mail this week and refuse to give a legitimate reason why. If it's federal offense to tamper with someone's mail then shouldn't it be a federal offense to not deliver it because you're too lazy? We've filed several complaints and had no resolve because no one who works there cares about anything. read more

I asked the operator for a passport appointment. She put me on hold to get the appointment book. I waited for 22 min and 30 sec. At that time she picked up the phone and immediately hang up. I called back right away and this time she picked up and did not even put me on hold; she just hang up. The third time, I told her that I will write my experience on the Internet. Full of sarcasm she apologized. Of course, I will go to another post-office to renew our passports. read more

Thank you Debbie for the excellent customer service! You are really appreciated! You truly made my day.

I have had to come here many times in the past month in order to drop off packages to ship. I already paid for the shipping labels from Ebay, so I could just drop off the packages (said one of the employees). However, when I went to this place the next time to drop off packages, one of the employees vocally complained about having to take the packages, while I was waiting in line to get boxes. I was absolutely humiliated and would never want to come here again, if it weren't for the items I am selling online. After reading other reviews on this site, I think many other people could agree with me. The workers that were there the times I have gone have been unnecessarily rude to me. I simply ask a simple question in order to clarify something, but I get rude remarks and attitude, rather than respectful customer support. I think that the employees could be nicer to their customers. I have not ONCE been rude to them, yet I get huge attitude when I want to ask about something or drop off a box. I am genuinely in awe of how humiliated I felt when I tried doing... normal customer things today. I really hope that it was only me that was treated this way- but I doubt it. I think that the employees at this post office should have more positive attitudes and be nicer to their customers. I absolutely dislike coming here. read more

Put in a request for a mail hold. The hold began on Saturday, June 16th. The mail hold was to end on Tuesday, June 19th. I chose to have the mail delivered to the home address by the carrier. The hold mail request has expired. I still await the return of my held mail.?! read more

Run, don't walk, to another post office immediately. Delivering packages to the right address is definitely outside of the skillset of the employees at this post office. Rest assured you will be treated with the utmost disrespect when you call to try and locate your lost packages. Pay the extra shipping expense to make sure UPS or FedEx sees your delivery through to the end. You may never see your item if it is transferred to THIS post office for final delivery. Worst. Customer. Service. EVER! read more

Worst post office I have ever dealt with. The lady that handles problems is very rude and defensive. I have had packages thrown in the mud under mailbox and crushed to fit in mailbox. It seems as if a bill is missing every month, therefor I have gone all to paperless billing. I often get the wrong mail and receive mail with wrong address written on them, meaning they also went to the wrong address. I have lived in many areas and have never had these problems before. read more

Has to be the worst Post Office in the country! You're lucky if you get your mail by 9:00PM. Everyone looks mad. go figure?

Horrible customer service -- not fast and not friendly! And, the management on the phone isn't much better -- I've had my mail mis-delivered a couple times (in a couple months) by our carrier and when I call to let them know and to try to find out where my mail is, they don't really seem to care! No wonder the post office is going bankrupt! read more

They lose a lot of mail! Since I moved to Northville, only 1 years ago, they have failed to deliver so many bills, that I have paid more late fees for cards than in my entire life in three different states! This is a nightmare. read more

Ohmygoodness I was treated so rudely by a woman on the phone. She was actually screaming at me because I couldnt understand her accent. Her exact words to me when i asked for help was "Dont you have a computer at home and you can track it yourself"? Yes, I do, but there was a problem, which was my fault, but needed help with. Yuk. Never again. I'll go out of my way to Novi. read more

POOR customer service--- one star is too much! Cannot process mail to APO addresses efficiently; open for business, but cannot access their computer so all they can do is talk to you; do not have current stamps available; long wait times; and no credit card chip technology--- unbelievable for a government agency. read more

I hate that I am so reliant on this post office when I ship from home. They don't have a drop off box so no matter what you have to wait in line or hope they will honor your pick up request. Sometimes they will come the day you request.. sometimes 3 days later.. or they will leave packages MIA 3 or 4 days until you call and complain that you can't see tracking information. With 3 little ones I depend on their pick up service but it does everything but make my life easier! Customer service is seriously lacking, everyone hates their job and they have no explanation for when your items aren't showing up as received. I pay for tracking so I can see where it is and give my clients a heads up... scanning after delivery doesn't help when shipping cookies! read more

I love our little post office. I can't imagine Northville without it.. You need to be sweet ,kind,understanding ,and patient . With that , I'm always met with the same consideration. Thank you Northville Post Office.. read more

This is a small facility and almost every time I go the line is long. The employees are probably overworked because they are frequently curt and sometimes close to being rude. I frequently ship internationally and it is most annoying that they keep the forms for international mailing behind the counter instead of on display. So you wait in line to mail a package, then have to get however many forms you need, fill them out, and either get in line again or interrupt the line in order to mail them. read more