The hours are challenging to deal with and I have had issues with condition of mail…read more The people were mostly friendly. Average.

There are never enough workers. Usually only one person working with a line out the door. Sometimes…read morethey are friendly, sometimes they are rude. No one seems to have any experience sending packages to a military installation/customs forms. They need better training on this!! I already have to deal with having a deployed husband for months at a time and dread sending him any packages because it always takes a minimum of an hour to get through USPS.

out of change of address forms. I had to ask the clerk to look and see if there were more in…read morestock. Said it would be a week before they got them back in stock. She didnt appear to know where to look. I had to go to the Plymouth post office and while I was there the clerk handed me a bunch of the forms. I then took them back to Livonia. I have not had good experiences with this post office. In the past the mailboxes would be so full that you could literally grab excess mail from the mouth of the box. They are good at apologizing for your wait in line time even if you didnt wait long.

Took a package to mail on 7-3-2026. The Merriman Rd. P.O. was nearly empty at 2:30 PM, so the clerk…read moreat the middle station was engaged in talk with the clerk next to her. She had black, curly hair, lightened to red tones, and had med brown complexion, but no name tag. She ignored me for a few minutes and then was curt when I asked questions about the varied shipping methods. When I paid for shipping, she accused me of throwing the money at her. She had a negative attitude from the start. Fortunately others like Glen are helpful and polite, but this employee needs to go for the sake of this PO's reputation!

I've always been extremely satisfied with the service at this location for the past 15 years I've…read morebeen coming 5+x a week and the only flaw is the box gets full or is full (understandable)! Highly recommend!!!

West Bloomfield post office if there was a rating below…read moreone, that's exactly what I would give this post office my mail carrier put a couple sensitive documents in another mailbox not belonging to me. I am so upset. I don't know how to correct the situation it had account numbers and Social Security numbers on it now it's in someone else's mailbox who I don't know one of my neighbors. This happens all the time.

Missing mail, not delivered from consumer power for Septembet, 2025…read more Check from KRW Lawer's missing. Mail delivered to my home 22516 Ivanhoe Ln. Southfied Mich. in error. I returned it wrong address 4 different times.

what a joke this place is. The staff is entirely unhelpful, has a lazy attitude, and I believe is…read morethe reason that the Postal Service is doomed for closure.

Closed at 5PM today. Just missed their opening hours today…read more Saw some drivers headed home. Luckily they have a package drop-off, makes it more convenient.

RE: Novi post office. Well... I should have received an important piece of mail earlier this week…read morebut as of today, nothing. And the keys that are in the "for large packages " are still there - for 3 days. So I googled Novi Post Office and got a number to I think a center. All automated. Got nowhere with answering the questions. All I wanted was to be connected with the Novi post office. So I gave bullshit answers which got me nowhere. I tried again answering all questions with 'Connect me with Novi p o. Automated finally connected me with another center. And asked me to choose what kind of music I wanted to listen to while waiting. ARE YOU F'ING KIDDING ME? CONNECT ME WITH THE NOVI POST OFFICE. Finally a person whom I could not understand got on. Just connect me to Novi p.o. But no. Here come all the questions the first automated wanted. After 10 min, she finally gave me the number to the Novi Post Office, after the address and hours. So I called the number, listened to the address and hours, got put on a hold and after ringing for what seemed like an eternity, got disconnected! I'M NOT A HAPPY PERSON! HORRIBLE!!

I took care of my passport renewal and it was fast and efficient. The older gentleman with the…read morewhite hair did an excellent job. Took about 10 mins in and out.

Missing mail? Don't call THIS post office. The (very pleasant) Wes will give you the exact same…read morenumber you JUST CALLED (erroneously telling you that is the number to call for complaints) and when he picks up, again, he will tell you he can do nothing about your delivery issues. Nice guy. But this post office location is really bad. We miss mail constantly. The mailperson seems to come only sporadically. Then when the person comes, he/she puts mail in the wrong boxes. I feel sorry for the staff of USPS. I am unsure they test them for literacy. And whoever runs this operation does not seem to care about regular delivery, at all.

Too many bad experiences with this location to even list here…read more Recently we had a package travel from this location to Chicago and back again four times before it finally arrived at the destination six weeks later. The tracking looks like some kind of evil joke. We sent out four batches of Christmas cards. all of them arrived at their destinations across the country within a week- except for the batch that was processed through this post office. Every single one that came out of this post office was returned to us three weeks later with "unable to forward" Really? 28 letters. They should just close the thing down.

If you enjoy rude people please go here! I wasn't even acknowledged walking in and was given a…read morelook that I interrupted their conversation. Where is the customer service these days.

The year is 2026. I have been to this branch several times. Venita, the branch manager, has the…read moreexceptional management skills this branch needed. Her leadership skills are highly reflected in her staff's impressive efficiency and wonderful customer service. I like to mention one of these postal service workers. Her name is Lulu. She has assisted me on several of my times at this branch for postal service. Her timely and efficient way she step by step assisted me was amazing. She met my needs with blazing speed while maintaining a caring attitude. She made feel like "I was the owner of the place". I observed how all the others under Venita's leadership performed the same way.

The employee I dealt with was extremely rude and unhelpful. I'm shocked they hired someone as nasty…read moreand rude as her. I understand sometimes you wake up and have a bad day, but if you're working in customer service the very least you can do is be helpful and pleasant. I wish her the very worst

I made some moves and hustled hard today to make it to this UPS store before they closed at 6:30 to…read moredrop off one little box to ship. After great effort, I arrived to the store at 6:27 pm. Made it! I saw the workers inside, and pulled the door handle to drop off the return. Ah, but the door was locked. They closed early. I saw the workers inside, they saw me, I held up my phone, pointed to the time (6:27 pm) and pointed to the little box in my hand. They saw me, walked towards me as if to let me in, but nope, they were closing the security gates. Then lights out, closed early. (insert curse words here).

the $20 charge, per stamp, for the notary service. The…read morehours of service are great, in general, but prices overall are high.