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    United States Post Office

    2.3 (6 reviews)

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    United States Postal Service

    United States Postal Service

    1.9(13 reviews)
    6.3 mi

    I'm not sure if there are new employees since the negative reviews but I had such an awesome first…read moreexperience there. There were two women working who helped customers with a smile on their faces. The woman who was helping me had longer dark brown hair, and was so pleasant. The line wait time was short, and they were busy! Don't let the negative reviews sway you away, the employees are terrific.

    US Postal Service, I have had a PO Box at 48390--Walled Lake, MI for almost a year and I have had…read morenothing but problems getting my mail delivered TO IT! How can that be when the box is INSIDE THE POST OFFICE?! I have to have them search while I wait in line, holding everyone else up and they eventually find whatever package it was and give it to me. This process generally takes 10-15 minutes. TODAY, I arrived to pick up a special order package that arrived at the post office at 9:53am and was signed for by Mitch at the dock. At 4:40, when I arrived to collect it, it was not in my box. as usual, I proceeded to the line where I spoke with one of the same people I always talk to who always knows nothing about any package anytime. She asked me for everything but my dogs name and proceeded to the back for the routine 15 minute "search". By now, it is after 5 and they are discussing with one another how they need to be out of there by 6. The young lady comes back to tell me that my package is in a pile that has not been sorted yet!!!! WHAT?!?!?!? She then matter of factly said, "you will have to come back tomorrow. It will be here then."....I was STUNNED! But this is how they always approach situations in this Post Office. I have made complaints before. But you people don't respond. So it is clear where the post office employees get it from. Clearly, the Postal service could not care less as long as it gets money. CLEARLY, customer service is NOT the objective of the USPS Customer Support! I can show you a screen shot of where I messaged you on FB Messenger and was told someone would be right with me. That was at 6:17pm yesterday and NO ONE has bothered even responding. BOTTOM LINE???? I WANT MY $83 DOLLARS BACK!!!!! If you cannot provide the service, you should not get the money! I also want to know where I can file a formal complaint against 48390 AND The USPS as a whole. I think it is sad (But OH SO American) to STILL be blaming COVID for inadequacies instead of hiring enough staff to cover efficiently and courteously serve your customers.

    United States Post Office - postoffices - Updated May 2026

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