Needed a package to be securely delivered and chose this location. Plenty of parking but inside is a tad small when it is busy. There was a long line but the employees were fast and efficient at cutting it down. Our package arrived safely and the employee was very friendly! The process of retrieving it went smoothly and quickly. The employee even offered a dolly if we needed it. Would recommend having your extra secure packages being sent here! read more

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Paul was very help and kind. Terrible prices at this location. I have paid for services at UPS stores around the U.S., but was surprised to be charged such a high price to print 1 page - $3.18 per page is outrageous. These stores are individually owned. Went to the UPS store in Ann Arbor yesterday (2232 S Main St) and they only charge $2 per page. read more

They close at 2pm on Saturdays! It's Christmas shipping time and they're literally the only UPS store closing this early on a busy shipping day. Come on! I'll be taking my business to S Main from now on. read more

Hi, I wanted to ship an oil painting on canvass so I went to my favorite UPS store at 4007 Carpenter, Ypsilanti, MI 48197. Logan explained all the details about shipping something this valuable so he chose the best way to ship this painting. After letting me know about the packing and how much care he would take in making this a well protective manner of shipping, I was totally impressed how much time he spent with me and letting me know that the painting would arrive out of state in perfect condition. This staff working at this store are very friendly and always very happy to help with whatever I need. I'm happy to live near this store. I feel I am considered a customer who is there for service and not like some other stores making me feel like I'm a bother. Logan, thank you again for the care you took in shipping this painting, it arrived at the destination in excellent condition. Yvonne Ogar 5164 Breckenridge Dr. Ypsilanti, Michigan 48197 read more

I take stuff here for returns and shipping regularly. They have made it more efficient, at least when it gets busy. They have a primary person that takes returns. It is always appreciated and shows great customer service. read more

The UPS Store - Inside - Shipping Centers Near Me - Ypsilanti, Michigan

To the owner Kristin (spelling?): I get you're excited about your ability to do canvas printing. However, when there is a line out the door and only 2 associates working the counter, it is NOT the time to start talking to one of the customers at the counter, at length, about the process, pictures used, who took the pictures, asking about the picture they brought in to mail, etc. Then to get the 2nd associate involved and talking to the 2nd customer at the counter about the exact same things?? Have you lost it? It's 11 days before Christmas, one of the last mailing days before the holiday, and we ALL have places to be. And yes, I was the one who said something about us all having places to be. Stop and think about your customers before trying to make a $50 cross-sale. I won't be back so I hope the potential of *maybe* one sale of that canvas print was worth the business I bring in weekly. read more

This branch is a bit small but I opted to come here because of the available parking lot. read more

The UPS Store - Shipping Centers Near Me - Ypsilanti, Michigan

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Extremely rude employees. For no reason at all just came in to print off a label and they speak to you like they hate you to your core

My experience at this location was overall good. I needed to ship a few goodies to my brother in NC. The service was friendly (though the agent had to do 3 iterations of my address change to get it right) and the items arrived in the time stated. There is plenty of parking and prices are about on par with what you would expect. read more

Update: same employee continues to drop my packages to the floor by multiple feet right in front of me. I've asked him now 3-4 different times to not do that especially when I write "fragile" all over the box. I might need a new UPS store. It's a white male with glasses and deep voice. Ask: Kristin (owner) please ensure this employees stop doing this. Laurie was nice. She ensured she would chat and coach him. Old: Best UPS store in the city, love the team! Kristin was awesome, she had a great attitude when it was really busy in the last hour of being open while also multitasking by: helping myself, training a newer employee and helping two other customers. read more

Very nice store with very efficient staff. I travel a lot, buy a lot of Amazon and seems like I'm always returning Amazon to a UPS Store. They do it here very efficiently and very quickly. Both qualities I appreciate greatly. read more

I would suggest going to another UPS store. This one has a worker who is power hungry doesn't know his job and yells at customers who are 6 feet apart if their are more then five people. So don't go in as a group of two or with a elderly mother which is what i was doing. RUDE, unprofessional BEWARE! read more

The UPS Store - Shipping Centers Near Me - Ypsilanti, Michigan

Friendly service. Very helpful getting my package back to the store for me to pick up. That was my preference.

Dealing with mail and delivery is always a hassle, but everyone I communicated with during a delivery mix-up was very patient and nice. They made sure I got my package and had a driver go out of his way to come back to my building and deliver. The driver, the store associate, and the rep who called me were all A+, I just wish I could contact the company and praise the people who worked with me, they were so professional and kind. read more

Paul, at UPS Store Carpenter Rd Ypsilanti provided outstanding service while remaining patient with complicated amazon return. I am still acclimating to iPhone, and he was willing and able to provide all necessary support. Deeply grateful for his due diligence. read more

Scammers! I was making a shipment of 8 pieces of china that I had sold online. I normally ship things like this myself and use USPS as a carrier, but given the fragility and the count of the items, I opted to spend a bit more and use a service that guarantees such a shipment. I went to UPS and paid over $150 for a domestic shipment for their special service whereby they pack breakables such as mine and guarantee safe delivery because you're paying them to do the packing. $150 is a heck of a lot, but this was mostly for the packing service and a slight upcharge for a higher insurance level, but I thought it worth it for peace of mind. When my buyer received the package, she sent pictures of two of the items smashed to bits. At this point I was relieved, because I had the foresight to use an insured service. I submitted the claim online through UPS and started waiting. ...and waiting... ...and waiting.... ...until two weeks later Ron calls me, an employee at the Carpenter Rd office. Things go sideways in a hurry, as Ron explains its not up to him; rather, he has to run it by "corporate." I'm feeling uneasy, as Ron is asking for things that ought not matter...I mean, I paid for a service that is intended to be professional packing service with a guarantee...and I shipped breakables and two broke with photographic evidence...slam dunk, right? Ron wanted to know contact information of the buyer and other things that somehow my reimbursement were dependent upon...thankfully my buyer was a nice old lady that played along and confirmed verbally that the items were received out of package broken. At this point I was thinking the process was a slow one with clunky filing requirements, but that I'd surely be reimbursed. A few days after that, Ron informed me that corporate would not be honoring the guarantee because...wait for it...when the store packed it, they provided a large single box, into which they directly placed the 8 smaller boxes that I had provided to transport the items into their store (their choice to do that, not mine), and because the items broke within the smaller boxes, it's my fault. So....um...I guess I paid $150 to guarantee safe passage of 8 boxes and not their contents? Because they chose to be too lazy to properly pack things, they get a free pass on covering the breakage? Good ol' Ron was beyond worthless, by the way, by blaming corporate and not in any way trying to step up and show a modicum of professionalism or ownership of the situation. Corporate didn't pack the items and choose to take shortcuts; Ron's store did! It would have still been very unsatisfactory, but better if either Ron or the shadowy corporate decision makers had offered to refund my payment for the packing service and instead charge me for postage only, but they didn't! I guess they feel that $150 is well earned by them. Oh well, live and learn. Heed my tale, and go to someone professional, not these crooks. They make even USPS look good! Next stop...Better Business Bureau and small claims. read more

Skylar is the best employee! You're very lucky to have him! Always very helpful and kind :)

First time here. Needed a copy of a hand drawn print and wasn't sure what to expect for quality. The employee-- I wish I had gotten her name-- was incredibly knowledgeable and helpful. She messed with the scanner for a few minutes in order to get me the best possible outcome. I was shocked by the good quality and the price. Will definitely be back! read more

I own a local pest control business and this store is my go to for printing (business cards, a million copies of anything, door hangers, direct mailers etc). I was surprised to learn about all of the services they offer besides shipping packages. The staff is friendly and easy to work with. Thanks! read more

The UPS Store - Shipping Centers Near Me - Ypsilanti, Michigan

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Took a package in to be repackage to be sent back to Dyson got tracking number was never able to track . 2 days later the package shows up at my house in the same box I dropped it off in . So they never repackage this package thankfully it had my address on it because when I called to ask them where my package was they had no idea. I was told they had to investigate and would call me In 2 days . This was a 800 dollar package I would not recommend using this store . read more

I was in need of a print out on my way home from work. The owners were closing shop when I approached. Not only did they let me in; but they didn't charge me for the print. This is the kind of thing I remember and will go back there because of their kind service. read more

I called the store and the owner was helpful. I took my 2 returns (1-Amazon a watch, and 2-HSN a laptop), to the store for secure packing and shipping. When I arrived, the owner was then NOT very helpful! He rushed me thru my 2 questions. He was short, rude and condescending. I chalked it up to a bad day on his part. The next day, the laptop was delivered to my house! That had been one of my questions: of the 2 slips HSN had sent me, how did he know which one to use. He had grumbled it didn't matter, but I guess it did! I called and told him what happened. I had to make an extra trip in to his business. He was rude again and never apologized. I will never use his service again. And I would advise others to go elsewhere as well! read more

I had a terrific experience at the UPS store on Carpenter in Ann Arbor. The young man Mike Pitts couldn't have been more courteous and helpful. read more

I needed to send an envelope overseas, but I failed to ask specifically for UPS service. Who know that you had to ask for UPS service at the UPS Store? There's a reason that I didn't want USPS handling my envelope, but that story is for a different Yelp review. Unfortunately, by the time I realized what had happened, it was too late to make a change. - For customers: Be explicit with what you ask for. - For training for the UPS Store staff: be very clear about what service will be doing the shipping. UPS and USPS are not the same. Cross your fingers for me, in hopes that my envelope reaches its destination on time. read more

The service has been extraordinary, personal, and tailored to my needs. This is definitely my new place for all my print and design needs.

Incompetent customer service! Use a different location. Kids running the show have no idea what they're doing aside from repetitive tasks. So mad I came to write a review. Byeeeeee read more

I guess when the sign says they open at 8:30 they really mean sometime after that. Waited for 10 minutes for someone to show up but had to get to work. Pretty annoying and really unprofessional. read more

What an awesome store! I've been here twice and the staff is always in high spirits and incredibly friendly! Kristin is amazing and goes above and beyond for customers. The process was quick and easy. The only complaint that I have are the prices but above all a way better experience than going to the post office! read more

Very efficient, friendly, and helpful. The only bad thing about this store is that it REEKED of cigarette smoke. As soon as I opened the door it wafted out over me. Just being in the building long enough to hand my package over was enough to trigger an asthma attack. Not sure if this was some sort of freak occurrence, but if you are allergic to smoke or easily triggered, be warned. Otherwise great experience. read more

First, the owner's hours are very unpredictable. There have been numerous times when I've either stopped by or called during business hours, only to learn that that the store was closed for some unknown reason. Second, the prices are completely unreasonable! He charges you $2-3 to tape up a box, whereas all of the other UPS Stores in the area do this for free. I recently had to buy a 16" cubed box, and he charged me $15 for the box and "packing fee" - not including return postage (since I already had a prepaid postage label; moreover, he claimed to have given me a discount, stating that he normally charges $20). This would be somewhat justifiable if I was trying to ship something extremely fragile requiring careful packing, but I was returning a large plastic item that he simply had to place inside the box with no packing peanuts, bubble tape, or other type of padding. I was in a rush so, against my better judgment, I paid his exorbitant fee, but I called another UPS Store in Ann Arbor on my drive home, and was told that they would have charged $7.95 for the same service. It's safe to say that I'm never giving John my business again. read more

Closed early without any warning, put cardboard sign on door. Hours posted online don't match hours posted in window. Very unprofessional business. Avoid this store. read more

I've been to this UPS location a million times to return my rental books to Amazon or Chegg, and each time they are great. I'm excited that they are under new management and have great ideas on how to expand their business as well as make lives easier for college students who need to return their books but don't have transportation. The customer service is exceptional and you're in and out quickly. read more

Always super nice and super quick!!!!! Very pleased with their services and recommend to everyone!!!

So grateful this store knows what they are doing! I had to ship my grandmothers painting across the country, and I had No idea how to ship it. And they did, Yay :-) Thanks Steve!! read more

Great experience, organized, and friendly. They gave me a book of coupons for when I come back, and explained everything to me in an easy to understand way. I am happy this place is so close to me. read more

Very good store, great prices and even greater customer service. The asociates are very helpful with any questions regarding shipping and prices. read more

Best UPS store around I always go here (for the past 4 years) never have any problems and everyone is friendly. If you need something shipped go here. read more

The employees and owner were all very friendly. Great service. Will ship through them again.

Very good customer service. The owner spent a couple of minutes just to help me and my personal needs as well as everything else I needed from her. She is awesome!! read more

This UPS store was great, the owner was super helpful and I look forward to shipping with them again!