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    The UPS Store

    3.4 (11 reviews)
    Closed • 8:00 am - 6:00 pm
    Updated 1 month ago

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    3 years ago

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    5 years ago

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    Ask the Community - The UPS Store

    The UPS Store

    The UPS Store

    (20 reviews)

    Eastside

    This location was woefully understaffed on my particular visit today…read more My concern was for a parcel that was not delivered to me because I wasn't at home. As our queue moved, the gentleman and his associate did their best to handle customer requests. They tried to keep things cool but I could hear a lot of tension in their dialogues with the customers. The two men seemed unfamiliar with basic details such as the address of the store. At least twice, I heard one man comment on the theme of "young people won't work for X dollars an hour anymore". Are UPS workers so demoralized now that there are not enough to help out? Obviously they're not on strike (i.e. no political statement -- that would be a dinosaur in 2026). When I asked for help to find my parcel, the gentleman calmly gestured to a pile of parcels behind the desk stretching into the next room, helpless. His opinion was that my carrier did not leave a pink slip requesting redelivery and was "lazy". Despairing of a redelivery attempt, I asked if my parcel would be safe until somebody would be able to help me locate it. Then the gentlemen, with the most deadpan manner said, "we will leave the doors unlocked and all the homeless will come in". Crediting him with a sense of humor despite his helplessness, I remain deeply concerned about the safe delivery of parcels in our local community in Albuquerque NE Heights. UPDATE 8/20/26: Parcel was safely delivered to me, on the redelivery attempt. I did not attempt to revisit the UPS Store in the morning as planned, because I was fortunate to see, from the UPS Tracker information linked to my order, that my parcel was once again out for deliver. In the light of what happened the previous day, this event had a miraculous appearance.

    I have been a customer at this store since 1990. Before it was a UPS Store, it was Mail Boxes Etc…read more It has become very obvious in the last 2 weeks that the two men who have taken over the customer service or perhaps are new owners, are definitely in the WRONG job! Today when I arrived, the customer line stretched from the counter to the entrance. One man chastised (cussed?) out a customer while the rest of us waited.in line. I dropped off a return to Amazon. The clerk finally got the return processed. I went to my box to check mail & received a delivery notification from Amazon. As I started out, the clerk motioned me back to the counter & wanted to know why I returned it in the (original) package. I explained that Amazon wanted the original package, tags, etc to the product I had purchased. Then he wanted to know what was in it. I told him I was returning a pair of shoes & that he could open it because it was NOT sealed . I also showed him my delivery notification of a new PKG received today & asked if I could pick up that one. The other clerk said they did NOT have time. "Couldn't I see how busy they are"? Meanwhile instead of helping his customer, he proceeded to chew me out & told me to return by 5pm today. I came home wondering why those 2 old men were in charge? Inefficiency, poor housekeeping, nasty customer service like they provide, and derogatory language are causing me to rethink keeping my address at that store. What ever happened to the young men & women who were so delightful, efficient, & caring?? If these two men are owners, GOD BLESS UPS! If they are employees, then they have failed in training and are in the WRONG job!

    The UPS Store - shipping_centers - Updated October 2026

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