Simply stopped in for a beer. If that is all you are looking for then I would highly recommend. I cannot tell you anything about the food. The scenery was excellent and the staff were nice and prompt. read more

The Upper Deck - View from the back deck. - New American Near Me - Southwest Harbor, Maine

I almost didn't eat here because of the reviews but I'm glad I did. First off I was dining alone but the hostess didn't say" just you" or something similar which is great. I ordered a margarita and it was not fabulous but ok, however,The spinach salad with blackened shrimp and feta cheese was scrumptious. Those shrimp were cooked to perfection. My waiter was Sean and he kept my water glass full. He was attentive without being intrusive like some are when you dine alone. He's friendly and you can tell he's good at his job. The view as you can see is lovely. I don't know if the cook has changed since some of those reviews but I know he knows how to blacken shrimp!!! read more

The Upper Deck - New American Near Me - Southwest Harbor, Maine

Excellent Maine style lobster rolls, lite on the mayo but full of flavor. Outstanding chowder as well. Debbie, who may be the manager/owner was very friendly and helpful when asking about local businesses. Stopped by 3 times during our stay including one large group of 20. They were very accommodating. read more

My wife and I concluded this was one of the worst meals we've ever had. The waitress was very nice but we did not see her much. The kitchen needs major help. We ordered the lobster bites, the portion was small but the batter was good and the lobster fresh. We then waited nearly an hour for our entrees. The lobster "mac and cheese" was a barely warm white sauce and pasta shells with some congealed cheddar cheese on top. The side of corn was left in the husk and had not been cooked. The other dish was a lobster with two sides. The potato side was barely warm and the corn was half cooked. The lobster was cooked and tasty. There were no cleaning supplies offered for the always messy lobster with exception for a dispenser of napkins. There were no salt or pepper shakers available on any of the tables. We also ate at dusk (not their fault) on the deck and eventually were chased out by mosquitos. read more

What a fabulous day to enjoy yummy grass fed burgers at the Upper Deck. Best ones of the season! We thoroughly enjoyed sitting on the deck soaking up some lovely Maine sunshine and gazing out over the harbor while being served by a very nice and attentive server. We'll be back soon! read more

The Upper Deck - My daughter and her friends enjoying a game of cards out on the deck overlooking Dysarts Great Harbor Marina. - New American Near Me - Southwest Harbor, Maine

I have traveled across the country to national parks and this is the first time I have had to leave a negative review. Bartender was inappropriate and manager was dismissive and nasty. I left a review on Facebook and the lady who claims to be the owner tried to start a keyboard fight with me. Go to Peter Trouts instead. Parksadventurer.com read more

Do not come here if you have dietary restrictions. Absolutely ridiculous. Great for seafood eaters, no one else.

Small but charming restaurant that overlooks the harbor. Fills up quickly, but we were able to get seated almost immediately. He staff was friendly and offered suggestions when we asked. The lobster roll was one of the best I've ever had. Very fresh, not over dressed, toasted bun, and just a little crunch from some romaine on the bottom of the bun (not much, but enough to add a nice crisp crunch). We got the glazed carrots and mashed potatoes for sides and were not disappointed. They are seasonal though so if you visit after Columbus Day, you'll be out of luck. Definitely a place we will return to. read more

If only they could have allowed our 15 lb dog on their deck while we ate ... OR even allow us to order some take-out (for Pete's sake!), I might have given them a fair rating on their food. Instead, they get 1 (because I can't give it NO stars) for being rude and inhospitable to us. What a horrible way to welcome us the the otherwise beautiful & friendly area of Acadia National Park. read more

The burgers are delicious! I stopped here with my family right at closing time, and the chef was nice enough to throw a few burgers on the grill for us. They were really excellent! The staff is very nice and accommodating. I would recommend this to anyone looking for a great lunch or dinner spot overlooking Southwest Harbor. read more

We enjoyed sitting on the deck sipping on an ice cold beer. My husband had a lobster and I had the CALT. I wish the avocado had been smeared on the bread so it wouldn't fall off. read more

Mediocre food. Slow service. Murderous mosquitos on the deck after dusk. As business owners ourselves we tried to give the manager / owner some feedback on our poor experience. Apparently we got to the owner who immediately became defensive and accused us of not lowering the canopy ourselves after supposedly being told we could (we were not told). With 2 minutes the "owners" told us that if we weren't happy we didn't have to ever come back - just fine with us, but we hope others read this review and decide to eat elsewhere as well. Seldom have I ever been treated so poorly by somebody who supposedly owns the business and depends on customers for their livelihood. Our party numbered 18 and it was the final night out for our family celebration. I am so disappointed we chose this restaurant. Avoid it if you can. There are many better choices on the island. read more

Great bar! Lobster bites are amazing, highly recommended. Great view of the marina, good service, and Roberta and Friends (here from 12-3 on sundays) were great! Will be back next time! read more

We came here after a biking day very hungry and chose this place over the super turisty places un Bar Harbor. We are actually staying close by. It was sunset and the view from the desk was awesome. We ordered the Shores Dinner. Lobster, steamers, corn and clam chowder. We had to wait forever and hungry as we were we became very grumpy. It all went away when they brought the food. I don't remember having eaten a more tasteful, fresh and well prepared lobster and steamers. We also ate blueberry pie and ice cream like from grannies oven. read more

My husband and I enjoyed drinks on the deck. Service was slow. Appetizer food was okay. But really enjoyed relaxing in front of the marina and enjoying the view. Easy to find. read more

Stopped in on a July day while touring MDI and had a delightful lunch overlooking the harbor. The crabmeat sandwiches were fresh and delicious. The beer on tap was cold and cheap. The waitstaff was friendly and helpful. And the view was phenomenal! If you're looking for a tasty lunch or happy hour snack, the Upper Deck is highly recommended. Other commenters whining about young waitstaff should stick to snootier fare. read more

My family and I went to the Upper Deck for dinner tonight; we've been coming to Southwest Harbor for a few summers now and decided to eat somewhere new. Shortly after being seated and given menus we were prepared to order our food, however we sat nearly twenty minutes before anyone came over to us. Little did we know this was just the beginning of an excessively long meal. We waited well over an hour before being served our THREE dishes, one being a salad. As we waited patiently (but increasingly impatiently) for our dinner, we were not acknowledged whatsoever by our waiter. The food was good, but slightly expensive for the portions served. Overall I was disappointed with the extremely slow and poor service. Our waiter did not mention once as we were waiting that our food was on its way or anything of that matter. We were simply ignored until we got our food an hour and a half later. Had the restaurant been utterly packed I would've been more understanding, but it was not. Again, the food was good but definitely not worth the excessive wait. I wouldn't recommend it. read more

Caprese pizza delicious. Atmosphere very cordial. View of harbor wonderful. Don't get how ppl can sell this place short. All of the staff said hi as they sailed past. Bartender wonderful. Never made a chocolate martini before but said no prob. Was great! I recommend this to one and all! read more

The Upper Deck - On a rainy day! - New American Near Me - Southwest Harbor, Maine

Meh- a little below average food with above average prices. The silverware was dirty, the mustard separated in the bottle, the coleslaw dried out from sitting to long and the fries not quite done.I wont be back. read more

The Upper Deck - New American Near Me - Southwest Harbor, Maine

For those who see the bad reviews, this place has changed hands recently and the owners have done a great job. The food is good, but a little overpriced for what you get, but considering this is a tourist town, that can be forgiven. read more

We have had several meals at The Upper Deck since arriving in Southwest Harbor a few days ago. The views are great, esp from the bar, and the food is very good. We had very good service as well. We keep wanting to go back! You will, too. read more

I've never submitted a Yelp review and probably won't again. We love eating out and enjoy traveling across the US. This place should be embarrassed the way they take advantage of tourists. I paid $24.95 for a lobster roll that had 3 tablespoons of chopped lobster meat. The waitress' response was that Lobster is really expensive right now at $8/lb. The manager came over to insist that all lobster rolls are 8 ounces. Okay do the math--so that's $4 of lobster meat to serve. Maybe the roll plus the wet lettuce plus the 3 tablespoons of lobster meat total that. Zero customer service from the manager. If you want fries--feel free to go here. All the other food (outside of fried) is terrible. And the bathrooms make you feel like you should shower afterwards. Literally slipping around with rainwater with rain pouring in from the ceiling. Again--there may not be lot of places not open on the day you are looking to eat out. No matter your limited options--do not go here. read more

We waited over an hour for our food (2 burgers, pasta, and kids fish plate). Our waitress only came once in that time to check to see if we needed drink refills. She was nice enough to offer one package of oyster crackers for the 5 of us to split while we waited. When the food came the burgers were so burnt that they couldn't be eaten. If this place didn't have a view it would have shut down within a week of being in business. read more

Great view but bad food. Yelp is saying the review is to short unlike the length of time our food was cooked. That should suffice.

The waiter we had was incredibly nice and accommodating! He was constantly answering or questions and getting our food and drinks to us as fast as possible! He was amazing! read more

Food was very good and was fresh tasting. Service could be a tad more efficient, wasn't horrible just a few minor glitches that made it not a 5 star review. Like forgetting to bring us plates with appetizer and letting my beer sit at window for 10 minutes. The servers thought each other was helping the other and they weren't. But again no big deal, enjoyed food, view, and live music. read more

We had a good visit. All the food and drinks were good. Prices were comparable to area.

Wow - the reviews on this place are all over the map! We visited in early September, 2017 and were very impressed. We dropped in without checking any reviews or asking anyone for recommendations and it turned out to be a real jewel. The ambiance on the deck was very pleasant. Our waitress was busy but she was also very nice. We enjoyed our meal and the food and drinks were great. Maybe we got lucky? read more

How I wish we had yelped this "hell hole" before going there for lunch on Monday! The only thing it had going for it was the view--and what a waste on this place! After 12 hours on the road to get to our resort, we did not do our research before eating lunch here and did we ever pay...what a nightmare experience all around! We were seated by this 16 year old referred to in previous Yelps, who tried to seat 5 of us at a 4 top and told us it would be fine, huh?! For who?--ODD, warning #1! We too waited quite some time for drinks...2 beers and 3 waters. The 16 year old waitress had no clue what kind of beer they had and I had to actually ask her to find out for us, so we had already waited for a while to even order a drink--RED FLAG #2! When we ordered the food she did not know any of the sides and ignored me when I asked her to find out what they were, so we basically chose from the few she threw out there which she thought they had! HELLO...I waitresses for 11 years through my BA and 2 Master's...make yourself a list before going on the floor! Basic common sense! She swore the lobster was broiled, my husband even went after her to double check because he did not think they were going to be broiled and she confirmed her original answer! Placing the food order--nightmare/red flag # 3! The 1st thing to come out were my 14 year old son's nachos, which was his lunch, so should have been served with the other 4 lunches...it arrived long before our lunches, odd, and without the guacamole. We asked and she informed us they were 'out of guacamole.' Better late than never to find that out. I must say, the nachos were not bad. Then, much later--my son had finished his nachos--and with very little attention to us between the order & food's arrival, our 4 lobster entrees arrived. Of course, NOT broiled! The side dishes were cold and tasteless: the roasted potatoes were still hard & unseasoned, the corn was like cow corn--tough & dry--, & the fries were cold. I called the "manager" over to tell her about the "broiled" mistake and then mentioned the other issues we had encountered, as well. Oddly, she defended the waitress to the death, contradicting herself in the process! She told me this 16 year old girl was new & had to be put on the floor on day 1 of training due to someone calling out. The place wasn't that busy and there were 3 other servers on-huh!? Then she said that she had been running food for them for a long time...so shouldn't she at least be familiar with the sides? Then she said they just opened 2 weeks ago, then she said that their sides change...whatever! Give the girl a list! Clearly this waitress was working on 6/24 if you read the other reviews, unless they start a new, never worked before, 16 year old waitress daily! She took my lobster away for me, claiming "no one boils them on the island!" Fine, just tell the wait staff that! A little while later the cook brings my lobster back, why??? The tail has been cut off, taken out of its' shell, and cut in half. Thanks, I think, but it is still NOT broiled, despite this older-middle aged, blond "manager" and her cook claiming that it was. Do they know what broiled is? Or did they just think we are really stupid? She was very snotty, claiming they just couldn't please me. RED FLAG #...not sure what number that would be, I lost track at this point! The only one who really ate from the other 3 lobsters was my husband, so as not to waste them. My other 2 kids were totally turned off from their food, service, attitude, etc., etc., etc. at this point and just wanted to leave! As my husband is eating, our waitress asks him if we wants the check...doesn't that usually come when everyone is done eating? No mention of dessert, no apologies, NOTHING any other restaurant would do under these circumstances! Then she brings my husband the check and tries to hand it to him, while his hands are full of lobster and he is still eating. There are no words for this lack of common sense! I took the check so my husband could finish eating. I noticed she did not charge us for the beers, so I called her over to tell her. She looked very confused as to what to do and asked me if she could add them! Well, yes of course! I gave her 15% to be the bigger person, why I am not sure!? On the way out I told the "manager" about the beers and that we had told her about the lack of charging us because it was the right thing to do, despite the fact that we felt something should have been comped/taken off the check, OR we should have been offered dessert, something, anything, even an " I'm sorry about that!" She was VERY snotty and claimed to be in the business for 30 years--WOW, takes her a long time to learn the basics! Clearly I was NOT going to get anywhere with this woman! We left and would NEVER go back! What a horrid experience!!! Don't ignore the other warnings, it's all true! read more

I can say this was the WORST dining experience I've ever had in my life. My boyfriend and I came here for lunch, which one would assume would take maybe 45 mins tops. Our lunch took over an hour for a salad and a fish sandwich. Other people were complaining about the service and the passive aggressive owner would just say the waitress is only sixteen,she's overwhelmed. I get people have to start somewhere but she shouldn't be the only waitress in the entire restaurant. The owner came out to deliver some silverware and napkins, while gabbing on the phone. Also, the one bathroom they have had a backed up sink and was leaking all over the floor. ALSO, the credit card machine was down and the owner never thought she should put up a sign so customers knew prior to ordering and eating. read more

Met some friends here for dinner. We'd been a couple times before with less than stellar experience but thought it might be better this year. NOPE. Still overpriced and BLAND food. How hard is it to season your fry batter and burgers? Tasteless fried fish and lobster bites. Tasteless burger. Pretty much in line with our past experiences too. The place has a gorgeous location and live entertainment on the deck. We don't drink but the bar is popular with the locals. This must be the reason why they are still in business because it isn't for the food. read more

We had a horrible experience here today. The service was unbelievably slow, which would have been fine if we had someone letting us know what was happening. We sat for almost 20 min before anyone took our drink order, and then waited an hour after we placed our food order for a lobster roll and fish Reuben. Everyone around us arrived after us and ate before us. When we stopped the manager/ owner? To see If she could check on our order because our waitress was missing she was really put out and got very angry when we complained about the service because it was her daughter! As soon as we got our meal she threw our bill on the table and said sarcastically she knew we were in a hurry, so she comped our drinks. It was really so upsetting we didn't even finish our food. Other people there had the same complaint, so we will definitely not go here again. read more

Great time and visit. We have been long time fans of Debby DeMuro Dubois from the former Top of the Hill restaurant to the Upper Deck. They were wonderful to accommodate our party of 10 with the addition of two toddler in high chairs. Roberta was playing and we requested oh so many favorite songs. Everyone had an amazing time with Roberta, great service and yummy food. oxo Thank you so much!! read more

I wouldn't say it's award-worthy, but it's definitely better than two and a half stars. I enjoyed the CALT (crab, avocado, lettuce, and tomato) on one visit and the traditional lobster dinner with blueberry beer and blueberry pie on the second. We didn't encounter the service difficulties. The view from the deck is great on a pretty day. read more

the lobster roll was subpar to say the least. slow service. good drinks. bad vibes. fitting for a restaurant named after taking a sh*t on top of a toilet seat. read more

The fish sandwich was outstanding. Huge portion and very fresh. Service was great! I can't wait to go back in a couple of days. read more

This was by far the worst experience in a restaurant I have had in a long time. When we were to be seated I put in our request. 7 in our party, but we could be split up. Then the lady left...we waited for a long time. Another employee asked if we had been helped. I told her we were not sure. Then our order was lost as well has the table next to us. Thankfully, we didn't have small children like the other table. We waited forever, the waiter had too many tables. When the manager or owner came out to apologize to the other table she had zero tact, but did comp the meal. Later came by and asked the man at the table if his blood sugar was level and had gotten over the hangrys. The mosquitos got bad at dusk, but no one bothered to light the citronella candles until someone asked. To our table there was no sorry your meal is late, nothing. The food was bland and expensive. Grilled cheese burned, hamburger burned, crabcakes, we less than average. We walked past the kitchen after our meal, and it was DISGUSTING. There is absolutely NO way it could pass a health inspection. The lobster boiler buckets were rusty. The bathrooms were gross. So if you go, go at your own risk and get your tetanus shot before you go. read more

Not a fan of this one. Food was ok but fries came out cold and the prices were high considering quality. There was a splitting fee on lobster plates and refill charge on sodas. Our server took our order then didn't return to our table until we flagged her down for the check. Maybe an OK place to go if you just want a beer and scenery... read more

bathroom sink water- literally waitress said to fill our cups in the bathroom sink! disgusting. if that is what they do with your water what do they do with the food - we left!!! read more

Two stars is being generous. Chances are you're visiting SW Harbor, options are limited so making the right dining choice is crucial. Over fried seafood and butter masking fare is standard it seems. The only positive was the views of the harbor. read more