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    The Tumi Store

    3.3 (8 reviews)
    PriceyLuggage

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    24 days ago

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    5 months ago

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    2 years ago

    Always so veryhelpful! Whenever I call, I get accurate information from a polite person.

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    4 years ago

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    Away

    Away

    3.9(25 reviews)
    12.4 miNear North Side, Gold Coast
    Established in 2016
    Walk-ins welcome

    We visited the Chicago store on a Sunday around 4ish -5pm. First off, when we walked in, it felt…read morelike we are inconvenient the staffs to have him showed us the suitcases. It seems like they felt that we're not going to buy anything. There wasn't really what is called customer service. We ended up purchasing the carry on, and the staff was finishing our transaction. He's nice and offered us gift receipts and such knowing that its going to be a gift. Then you have this female staff with short grey hair just cut our box open without evening asking us if its' okay to do so. She just said excuse me like we are all in her way and cut open our box because she wants to show another customer the luggage tag. I found that to be extremely rude and unnecessary. The fact that she didn't even say hi to us or proceed to ask if it's okay for her to open up our box or the fact to even touch it. We then asked our sale associate to swap the box for us because we don't want to gift someone an opened box. He's understanding and proceeded to swap us for a new one. Then I heard the female staff I guess asked the guy what happened, not sure what they chatted about. I found it inappropriate and unprofessional to just opened up someone's stuff without evening asking. She didn't even apologize afterwards or say anything to us. This is very poor customer service, We didn't drive all the way to the store to receive such poor customer service. I do not appreciate how she treated us or customers in general. That's uncalled for, perhaps they need better training for proper customer service. If I would've known the store to have such poor service, we would've just purchase it online. Will not return to the store again, and wouldn't recommend it to another to visit this specific location.

    Always very helpful and great store location. Great selection and staff. I love my away bag.read more

    Photos
    Away - Introducing our new line of flexible, durable suitcases designed with all the must-have features we're known for (and then some).

    Introducing our new line of flexible, durable suitcases designed with all the must-have features we're known for (and then some).

    Away - Introducing our new line of flexible, durable suitcases designed with all the must-have features we're known for (and then some).

    Introducing our new line of flexible, durable suitcases designed with all the must-have features we're known for (and then some).

    Away - Introducing our new line of flexible, durable suitcases designed with all the must-have features we're known for (and then some).

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    Introducing our new line of flexible, durable suitcases designed with all the must-have features we're known for (and then some).

    Samsonite Outlet

    Samsonite Outlet

    2.8(4 reviews)
    8.2 mi
    $$

    It seems like every time my sister comes to visit, she has to buy a new piece of luggage when she…read moregoes home. Often it's because she needs the extra room, but this time it was to replace a broken suitcase. She purchased one at the Nordstrom Rack on the first floor of the Fashion Outlets, but when we went downstairs and saw the Samsonite we took a spin and she decided to pick one there and return the other. As soon as we stepped in one of the employees greeted us and invited us to look around and offered help if necessary. When looking at a particular piece of luggage, he came over to offer help and talk about the various features, and pulled it down so my sister could take a closer look. They had a good price for it, so that's the one that she chose. They're Samsonite, so of course they had other pieces of nice luggage and I didn't realize that luggage now comes with built-in TSA-approved locks and that's pretty cool.

    A disaster! Two week trip in a foreign country. Less than 3 days later, the wheel comes off on the…read moremaiden voyage! Forced to travel around the country with the bag tipping everywhere I went. My friends laughing at me all the way. When I went to the store that I purchased the bag from (and it wasn't cheap) I was told I have to pay for shipping it to the service center for repair-- even though the tag on the bag claims an impressive warranty. When I spoke to the manager on the phone he threatened me with the words," either pay $20 to have it shipped to repair or get kicked out with your bag". After that he hung up and then called back to threaten me like he was going to arrest me using a very young security guard--don't go here! I never got a name from the attendant because they hide any information about their staff when people are upset. This is a far cry from those old commercials with the gorilla bouncing the bag around to prove how sturdy it is. Awful service, rude, and a demeaning manager. Nothing was offered me other than to pay for shipping. It was never made clear during the purchase that if something breaks--I pay the shipping. Disgusting! I thought I was making a moderate quality investment-- never will I buy Samsonite again, nor enter that establishment! Buy from Amazon, at least they allow you to return defective products!

    Photos
    Samsonite Outlet - Here is the broken wheel; less than three days after purchase!

    Here is the broken wheel; less than three days after purchase!

    Samsonite Outlet - Bowling lanes

    Bowling lanes

    Samsonite Outlet

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    The Tumi Store - luggage - Updated May 2026

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