The handle on my Tumi carry on roller board broke off back in April and I have been searching to see when a Tumi store would be open for an in store repair. Finally found a location that was convenient and also opened. Bill, the sales professional, helped me a great deal at the Pleasant Prairie location. Although he did not have the exact part in store to fix my luggage, he did offer to ship it to the factory in Georgia to fix it free of cost. He also sent me my Tumi lock that I forgot to take off before handing the luggage over. After about 3 weeks later, a package with my roller board was delivered to my door step. I noticed Tumi also fixed the inside straps of my luggage. I was provided with repair and shipping updates throughout the entire process. The entire process was efficient and effortless.
Definitely recommend Tumi products and also the Pleasant Prairie location. read more