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    The Trusted Toolbox

    2.7 (85 reviews)
    Closed 8:00 am - 5:00 pm

    Services - The Trusted Toolbox

    Handyman caulking

    Door installation

    Door repair

    2 More Services

    Handyman installation

    Tile installation or replacement

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    Reviews With Photos

    Jeffrey K.

    Work on our countertops is shocking, but they have stood by it. They will not resolve this matter. Legal action is pending.

    Receipt for 4 -inch curb
    Dorothy P.

    35 sq ft bathroom remodel (NO PLUMBING FIXTURES MOVING) and almost a month to complete. If you want the full story, grab a snack and a beverage and keep reading. I've hired TTB multiple times for a variety of handyman projects for MORE than a decade and it was always great. When I purchased my 1960s ranch and wanted to remodel the master bath I called Chris. Saved up my pennies for 2 years and purchased good quality plumbing fixtures (Kohler, Graff, Brizo, etc.) to make the dream a reality. Chris (owner) assigns a project manager for this job & I thought GREAT! See I work with Project Managers in my job and the good ones are very organized, clear communicators, & manage expectations. Spoiler Alert: I didn't get that with Jake. I am doing the shower door and paint but since it's a tight space, the only way to get extra room was to take the old curb from 6" to 4" (see email receipt attached) Initial estimate was 2 weeks from Chris but I know things change when walls open and it moved to about 2.5 weeks ...cool. Tile sub comes by to look at the job & chat w/ Jake but he decides to go with someone else because (as Jake told me) that guy came in a little too high (hmmm...odd thing to tell a customer who already has a set price for the project & don't you guys do this for a living shouldn't you know what folks are charging but hey it's TTB it will be fine, you're overthinking). Had 1 valid delay because the sub-floor was in such poor condition Jake had to rebuild so folks wouldn't fall through and it was level. Lost a day - day 1/2 but it's all good. Tile folks finally get started. Stood in the tiny room w/ Jake and the Manager of the tile guys and decided on direction and tile pattern and confirmed 1 solid piece of tile in the doorway, no grout line, brick pattern etc. They do the mosaic in the shower all is well, then they do the grout and I get a message from Jake that they made a mistake & need to get more mosaic so where did I get it from? Okay no worries so I share the info, go about my day (working from home). I had checked on them mid-day and mosaic was all in place. In the evening I take a peek at the room and see that ALL of the mosaic has been removed. WHAT HAPPENED? Jake didn't know (guess he wasn't asking for end-of-day reports). I asked the guys in the morning and they said he made a mistake on the concrete, which was too high for the drain so they had to do it all over again (hmm...tile height around drain seems like tile 101...how much lower did these guys come in??) I email Jake, Chris and Randy my concerns have they tiled before, have you used them before etc? No immediate answer to those questions, project keeps going, then the flooring outside of the shower there is a grout line in the tile at the entranceway. The tile manager lady never told them what I wanted so they had to rip it up and start all over again (being careful of the radiant floor heating that was installed). Wall and floor tiling gets done, Jake checks and finds out the floor is a full INCH out of level despite starting with a level base. And my shower curb IS 6 INCHES!! Apparently, they got a little thinset happy according to tile lady which caused it to be out of level and in the end, they had to rip it up and DO IT AGAIN to make it level! But she said no one told her about the curb required and Jake said that was true. He assumed that because he framed it out at 2x4 they would keep tight to that (hmmm ...assumed) so thin down the outer edge of the curb so the shower pan doesn't have to be done all over again and even up the wall. I'm furious, Jake thinks it's a lot of work for a 1/4 inch difference (free tip unless your name is on the mortgage NO ONE GIVES A FLYYN PHUCCKERY ABOUT UR MAN-SPLANING OPINION!!) Still furious so wait 24 hours and eventually land on rip it all up and start over but low & behold Chris calls. I send him an image of the problem with the vanity legs in place and Chris and Jake are able to come up w/ a solution to give me the look I waited 2 years for and spent 5 figures on w/out starting all over. Finishing pieces go in and on June 30th bathroom door is re-installed and my involuntary observation of a master class on how NOT to manage subcontractors is complete. Back to just using them for handyman projects and a new group of remodelers are providing estimates on my other bathroom project for the end of this year.

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    2 months ago

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    6 months ago

    The quality of the work done was below average. Also came by for an additional estimate twice and never sent it though requested.

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    2 years ago

    Professional crew that did my repair. Came on time and completed the job when they said it would be done. Will use them again.

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    4 years ago

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    3 years ago

    Too many problems to list. Just don't trust the trusted toolbox. Poor quality. Delays.

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    7 years ago

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    5 years ago

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    3 years ago

    Brett is the best contractor I've ever worked with. He's very professional and gets the job done.

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    6 years ago

    Business owner information

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    Page 1 of 3

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    Review Highlights - The Trusted Toolbox

    The Toolbox was very responsive and scheduled Greg to do the work.

    Mentioned in 5 reviews

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    Call Dad Handy Services - Bathroom Renovation

    Call Dad Handy Services

    (18 reviews)

    Travis has been to my home twice for various items. He is efficient and works very quickly. He is…read morealso friendly and helpful. He wore a mask the whole time he was in my home, and ran to the store to get some things that were needed for the job like a true professional. I will appreciate Travis forever because I got a ramekin stuck in one of my cherished Crate & Barrel coffee cups and he got it out for me. On top of everything else going on, having to throw away one of my cups would have undone me. If you are in need of help with something around the house, I do highly recommend Call Dad. Travis is great.

    I called Dad Handy Services a few months ago to help make a few changes to the home my wife and I…read moremade. I was new to the area and didn't know who to trust. Travis, the owner of Dad handy Service responded right away. Gave me a very reasonable estimate of changes to the master bedroom and some electrical work. His total cost was 30% less than I guessed it would be considering the time and amount of professional work he completed. I asked him back several different times to additional work for me, like replacing all the ceiling can lights to LED. Again to replace a toilet and install a door into the mudroom. As soon as the new induction cooktop arrives, I will ask him to come back again to install that also. I am a senior citizen almost 80 and it's a real pleasure to be able to find such a excellent knowledgeable professional. He is honest and reliable. His pricing and workmanship is outstanding. I will definitely call on him again for other jobs in the future.........

    The Trusted Toolbox - handyman - Updated May 2026

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