Ramsier was fantastic. I had quartz countertops and a backsplash installed by another company, and…read moreunfortunately, the workmanship was very poor. I contacted Ramsier and spoke with David about the issues I was experiencing. From the beginning, he was extremely helpful, understanding, and sympathetic to my situation. David sent his guys out to assess the problems. They were friendly, professional, and very knowledgeable. After explaining what could realistically be repaired, I hired them to correct as many of the issues as possible. I am extremely satisfied with the results. While no one could have completely eliminated every problem caused by the original installation, Ramsier came remarkably close. Their team understood that I had made a significant investment in this stone and worked hard to provide the best possible solution in the most cost-effective way. They never pressured me into replacing the countertops or purchasing something I didn't need. Instead, they took on the challenge of fixing another company's mistakes and did a fabulous job. Their professionalism, expertise, honesty, and customer service were outstanding. I would not hesitate to hire them again for any future countertop or stonework needs, and I highly recommend them to anyone looking for a trustworthy and skilled company.

Adam and Jessie did a great job as installers. They explained everything to my husband and I…read more Jessie came over to measure about 2 wks before installation. so we knew then what the cost would be. And it was reasonable. They had a machine that they rolled in the new granite with. Adam explained what cleaner to buy and how to seal the granite again in one year! They were fun and I am enjoying my new countertops!!

Living close to Permanent Floors Carpet One, and in need of new bedroom carpet, I thought I would…read morecheck them out. My experience was unorthodox but really enjoyable. I stopped in and worked with Shelly who seems to take care of nearly everything at the store. She was helpful, providing me with a lot of information and encouraging me to take samples home with me to see how they'd look in the rooms. I came back a few days later and placed my order. Shelly was not in at the time but called me the very next morning to process the order. When I wasn't able to speak because I was in a meeting, she texted with me to ensure that the order was placed ASAP. I ordered the carpet on a Friday and it was installed the following Wednesday. The installer was professional and patient, answering my millions of questions. I would definitely recommend Permanent Floors Carpet One and would purchase from them again without hesitation!

I work in a small home office and we needed the first floor of our carpet replaced before a big out…read moreof town client was due to visit and this work needed to be done very quickly. All was well at first. They came out right away and quoted me at $2500 and ensured that if I placed the order now they would have plenty of time to receive and install the carpet before our big visit. Once I agreed and they charged my card the down payment, I get a phone call almost a week later telling me that their distributor mis-quoted and that the new price is $3300. I was upset because I felt like this was a bait and switch since they knew I was in a bind, plus I didn't see how it was our fault that they didn't get their numbers correct. If our business misquoted our clients you better believe we would be eating that cost. However, we eventually negotiated to split the increase and he ensured me that all was well with our deadline. Two days before they are scheduled to install, four days before my deadline, they tell me that they can't get the carpet in time even though UPS offers NDA and Saturday delivery. They threw their distributor under the bus yet refused to let me contact them to see if I could get the carpet shipped direct through our UPS account. They were completely unwilling to work with me on installing another day and gave me no other options. I could tell that they didn't want to do the work due to their previous mistakes making the job less profitable for them. I understand that to a point, but as a I now have to explain to my boss why the carpet is not being replaced it's my ass on the line. Bottom Line: Shady business practices that will leave you in the lurch.

BIG warehouse with lots of selections. We went on a Saturday morning and someone helped us right…read moreaway. They walked us throughout the whole warehouse to show the different countertop options. You get to choose the exact slab you want in your home! We LOVED knowing exactly how the countertop will look. We purchased these within a half hour of being there. The workers (in store and the ones that came to our house) were all very nice and answered all our questions. The countertops were installed about two weeks after visiting the store. Highly recommend!!!!!

They have completed multiple projects for us, including my own kitchen. Very pleased with their…read moreproducts and craftsmanship when installing.

Walking into the "showroom" you are immediately impressed with the quality of the showroom and also…read morethe sales people genuinely pleased to assist you in order to exceed your expectation. You are then escorted to the work area where the fun begins; you are given a personal tour thru the warehouse gazing at all the beautiful stunning slabs of granite, marble, quartz, quartzite, etc. Each piece has its own beauty; so hard from which to choose. After selecting the piece you desire, your salesman will go over all the details of the renovation process, installation, et al. I must say, after comparing several competitors, I found Granite Works Stone Design to be superior to the others with a much better/higher quality product at a lower price. My estimate with Granite Works was roughly $7,000 plus (that included the countertop in addition to new cabinets); the closest competitor wanted over $17,000 for the same job. No brainer here!!

Made and appointment to meet with one of their sales reps named Bobbi. Apparently there was a…read moremiscommunication regarding the meeting as she was expecting my wife and I to come to their showroom when I had set the appointment up for her to come to our home. I waited 2 hours past the appointment time and called the office. I got a recording essentially telling me to call back later. I tried 5 times over the next few hours and finally someone answered. I explained the situation and they put me on hold. Finally Bobbi answered and that is when we concluded that their had been a miscommunication regarding the location of the meeting. She then asked me what I was calling about and I explained that it was for repair work at our home. I told her what it entailed and asked if that was something they were capable of addressing and she assured me that it was. We then set an appointment up for the next day at our home for between 12:00PM and 1:00 PM. She stated she come and meet us on her lunch hour. I made sure she had our correct address and my phone number and told her I would see her the next day. It is now 6:00 PM, 6 hours past our scheduled meeting and Bobbie never showed or called. I find it had to believe the reviews that praise this business as based my experience I wouldn't let them install or repair a counter in an outhouse let alone my home. If Bobbi is an example of the type of people they employ then apparently they find unprofessionalism and disregard for potential customers to be accpetable. Anyone looking for granite work should avoid this company at all cost as based on how the treated me a potential customer I can imagine what type of nightmare you would deal with if you had a problem after they have your money. There are other reputable companies out there that are willing to provide professional service to gain your business.

It's like we moved into a new house. We are absolutely loving our new floors! The installers were…read moreawesome as well as the Cole who got everything running smoothly!

Fantastic service and great quality!!! Steve D did a fantastic tile job!!!!! Did a wonderful job.read more

Good old fashioned service. Listens to your likes and dislikes and finds you the perfect flooring…read more Where else on this planet could I find such a Fab place? Visited the big box stores; no one could really answer any questions. I mine as well have been talking about scientific data and the new frontier. Went to a small "designer's choice" suburban private store. Not lying - costs over 3x's as much. All the fancy ladies working there kept wracking up the costs. Went to a couple newly opened suburban stores. Both guys running the show at each store were ex-carpet installers who seemed burned out physically from all the hard work over the years. All the suburban locals took my number with the promise of a callback the following day. Nobody called. Worth the drive to Carpet Capitol and easy access off 90. This place should train service oriented businesses how sell to a customer. Simple: Listen, ask questions, stay on track, respect, find solution. Bam. Sale. I just might have to replace my carpet every year to experience this fine place over and over. Maybe that's why they are get so many new customers from the far East and West stretches of NEO.

from start to finish I had a great experience with josh and all his team. great selection at a wide…read morerange of price points, flexible on timing, great communication, and a beautiful finished product! we had our basement carpeted and the team (robin and Chris) who installed it were wonderful - efficient, kind, professional. Would definitely recommend carpet capitol to anyone who asks.

From beginning to end, Caruso's Cabinets was awesome! They created a design that is functional and…read moreattractive. They worked with our timeline, took care of replacements when measurements were off, had the best prices, and were always in communication. I can't recommend these guys enough! We looked at outlet stores, big box stores, and online cabinet companies but Caruso's was simply the best cost and most friendly of all of them! Thank you Caruso's!!!!

We recently completed our custom lake home and couldn't be happier with the exceptional service…read morefrom Victoria at Caruso's Cabinets. She guided us through our kitchen and bathroom cabinet selections, staying under budget and delivering better quality than competitors. Victoria was flexible and responsive as our design evolved--she even handled a tricky island placement and quickly sent field techs to adjust the countertop. Her eye for design helped us tie everything together, from cabinetry to plumbing fixtures and mirrors that perfectly matched our lake-style vision. This is our second custom home with Caruso's Cabinets, and we're even more impressed than the first time. Every time we called, we felt like a priority. Huge thanks to Victoria and the Caruso's team for helping us bring our dream home to life! Bill & Christy - Vermilion, OH

From start to finish this was a great experience. Leanne came to my home and offered to be Covid…read moreready if we needed. She showed up with all the tools and samples to help me pick and visualize my project. She helped make suggestions along the way and answered all my questions. When install came around Patrick was very diligent and would not cut any corners or rush his work. He checked his work over and over again and would make a new piece if he wasn't satisfied. Patrick also gave us pointers on how to fix a plumbing issue that came up. He was very quiet most of the time and cleaned up every night so we could use our kitchen to make our meals. This isn't a fast service but it is definitely a very precise and quality service. Thank you Leanne and Patrick for turning my ugly 80's built in cabinets to beautiful up to date elegance. J Graves

American Wood Reface did an exceptional job refacing our cabinets! Derrick, our carpenter, did top…read morenotch quality work. Thank you!