I was thrilled with my recent phone call to these knowledgeable friendly folks! I would use their…read moreservices again in a 'heartbeat'! They are great! The story was: After several days of trying to get my internet working again with Comcast, including two half hour calls with Comcast and multiple 'resets' etc., I realized they were not going to be helpful, so I called Cloverdale Computer and asked if they could help me. I described the symptoms and the person I was speaking to, made a quick diagnosis that it was likely a Comcast line and and that I needed to call Comcast back and get one of their technicians out. I did that, Comcast sent the technician, it was a line problem and I was back up and running! I offered to pay for a phone consult and no charge!

Could not assist me. Not bad biz, just out of their realm of assistance. Gave good advice.read more

The "Beast" died and would not boot up...3 weeks before my daughter's wedding. Fortunately I use…read moreTime Machine and all files were backed up. Jon Kennedy was patient on the phone, explained his process and was very clear. Although Apple products are not his personal first choice, his Apple knowledge surprised me. Personally, Jon is a delightful guy, personable, friendly, upbeat and caring. We chatted a lot then discussed his process. Honestly, I was so distracted by my daughter's wedding logistics, that I didn't care how calm and laid-back Jon's approach was. (Normally, I would expect urgency and "yesterday" in my computer concerns.) Jon was communicative and positive, presenting caveats when necessary. I'm impressed that a normally PC user was so incredibly knowledgeable about Macs. Thank you, Jon, for 2 lessons. 1. I have a trusted new vendor. 2. Making me slow down and be patient with you, turned into a non-issue. I had my ancient (but working) Mac Book and access to all necessary files. The Beast is roaring and the wedding was gorgeous!

Jon has been servicing our business Sunset Linen for over a decade, and we couldn't ask for a…read morebetter IT expert! No matter the issue--whether it's troubleshooting tech problems, recovering crashed computers, or handling upgrades--Jon always has the answers. His knowledge, reliability, and quick response time have been invaluable to keeping our operations running smoothly. We truly appreciate his dedication and expertise.

Fred Baker · Mar 15, 2014 I'm glad to see this new site…read morebeginning to develop. I have spoken with MSC several times over the past three years regarding computer problems. He has been able to help me by long distance telephone even though I don't live in the Santa Rosa, CA area where he is. He has learned computer I.T. literally from the ground up, beginning with pre-wiring homes and businesses, his technical experiences in the Marine Corp, and his follow-up with college graduation in computer training after his honorable discharge. Computers is what he has wanted to do from a very young age, and he has become a very capable technician. The fact that he is my grandson has very little to do with my commenting here. He has genuinely earned my respect and admiration by his determination, practical knowledge and skillful application.

From the owner: Computer repairread more

A Rare Level of Professionalism and Excellence…read more Ben and his team recently handled the exterior security camera installation for our business premises, and the experience was exceptional. They were professional, dependable, and kept us informed at every stage of the process, ultimately completing the job ahead of schedule. It is refreshing to work with a company that operates with this level of integrity. Ben's pride in his business and commitment to his reputation shine through in the quality of their work. They have earned our highest recommendation.

Ben fixed what Comcast couldn't figure out for over a year. He was fast, professional, and a…read morepleasure to work with. I will call him with all my IT needs. Highly recommended!

Called for iPhone repair estimate for a charging port issue. Spoke with Bryan, who said to bring it…read morein as he had an idea of what the issue may be. We brought it in, and within less than a minute, he returned with a small piece of a lightning charger that broke off and got lodged in the port. (evidently, very common) $10 for a quick solution, saved us hundreds of dollars on replacement, insurance claim, etc. Huge relief! Thanks Bryan!

Great service above and beyond . Very helpful and answered my concerns. Thank you. Satisfied…read morecustomer will refer your business.

I'm traveling for work and forgot my laptop charger at home. I tried Best Buy and Staples and…read moreneither were helpful. I asked ChatGPT and it suggested Tech 2U and sure enough they had a refurbished Dell 180W laptop charger! Their team was very responsive and helpful, so if you find yourself in my situation make sure you start at Tech 2U!

Customer called fixed issue will use again! Communication clears missed understandings!read more

If you are looking for a good computer technician expert, David Verdugo is your guy. He came on…read moretime. He was polite. Very experienced. Did not take him a long time to find the problem and was,able to install my son's video card. In addition to that, out of all the computer services that I canvassed, David is the most reasonably priced. He did say he will not price gouge or swindle me. All in all, our experience with him was very positive.

Mark was awesome and super efficient. He spoke in plain English about technical matters and got my…read morelap top and my printer talking to each other.

From the owner: Technology and Computer Support for Small Businesses and homes in Northern Sonoma County, including…read moreCloverdale, Geyserville and Healdsburg.

Called Veronica...she was pleasant...knew exactly what I needed and said "Come On Down"…read more Just like Johnny Gilbert on the Price Is Right...not really, but it does make the story more interesting...right? My experiences with Konocti Computer haven't been that good...so I think I'll give Polestar a try. Great customer service on the phone.

TRUSTWORTHY !!!!!!!!!!!!!!!!! Trust is something that you need when dropping off your computer for…read morerepairs. Polestar sets the bar for quality customer service. I brought my computer in to have repairs done from the first call I was greeted by kind and informative employees! I Dropped off my computer and the work was completed in just a few days (you never want to be without your computer for too long) I have now found my forever computer repair facility! Polestar is knowledgeable, fairly priced, kind and trustworthy. Highly recommend Thank you!!!

My laptop had some serious issues (failed hard drive for one). Jason installed a new solid-state…read morehard drive and life is much better. Very impressed by his knowledge, professionalism and communication. Highly recommended for PC users.

In the past when I've had a serious computer problem I would take it to Sage's computer in Fort…read moreBragg. This time in my laptop died I tried to take it to Sage's and they were closed in the middle of the day on Monday. They're hours plainly said they were supposed to be open. I called them and left a message asking why they were closed. Then I Googled computer repair and found Computer Rescue in Fort Bragg. I'm so glad Sage's was closed. Within 5 minutes of talking to him I was confident of Jason's ability and expertise. (The kid that works at Sage's called me back 5 minutes later and said they were open now. His loss for closing down in the middle of the day) He was able to start working on my computer right away which was crucial to me because I had a deadline. The hard drive had some errors and it turned out that Jason was able to repair the hard drive and reset the computer. In explaining the process he said that all of my downloaded programs would be lost & would have to be reinstalled again. I really wasn't looking forward to spending hours downloading and installing new programs but I accepted that would have to be done. I was surprised and pleased to find Jason reinstalled my programs, kept all my settings and bookmarks, and double tested everything and gave my computer back to me in practically the same state as it was before it crashed and died. He went above and beyond the call of duty and did an incredible amount of work on it for the money that I gave him. I wholeheartedly recommend his service and will definitely be a repeat customer... but let's hope not too soon.