Richard has worked on my computer for years. He's my "go to" guy. He is always available the day I…read morecontact him. He's reasonable with his charges. If I have questions he's helpful on the phone. Always pleasant and professional. I highly recommend him to everyone!

SIMPLE BATTERY REPLACEMENT ON LAPTOP BECOMES AN ORDEAL …read more... Incompetence, erratic behavior, shoddy workmanship, missed deadlines, lack of accountability This account was written by close friend who had a very upsetting experience after taking a Mac laptop to Richard Dow for a new battery--an ostensibly simple hardware fix. I offered to post it so others do not have to go through similar frustration. 1. I bring my laptop to a driveway so Richard could "see inside." HE RETURNS IT WITH TWO OUTSIDE SCREWS STRIPPED AND REMOVED FROM CASE. He has to order the battery and tells me he hates Macs though he claims to be a Mac repairman. 2. I return a week later to drop off laptop, supposed to be ready in 30 minutes. HE MISPLACED BATTERY. I go home, ready to call another repairman, he calls, found battery. 3. I bring it back at the agreed upon time. It won't be done for "a while." HE NEEDS TO FIND AND REPLACE TRACK PAD CABLE, WHICH WAS FINE BEFOREHAND! He gets mad because I'm upset and he's the one doing all the work!! Price has changed twice because of extra time. I do not pay the second increase and retrieve the laptop towards the end of the day. 4. Battery starts up that evening, but the next morning it is dead. Won't hold charge. 5. I take it to a professional technician in another city and watch as he opens the case. BATTERY NOT SEATED PROPERLY, TRACK PAD MISALIGNED, INTERNAL SCREWS STRIPPED, A SPACER BENT AND UNUSEABLE. I paid for this 2nd technician to correct Richard's errors.

Over 16 + years of great dependable service. Peter,owner, even drops off repaired computer and…read moreshows you how it's working on his way into his place of business Kay

I have known Pete for many years and he does great work! He's built several computers for us. Just…read morea heads up, though, he no longer has a shop. He either does home calls, or picks up your computer.

Marisa ROCKS! An old friend of mine recommended Marisa, saying she was capable and reasonably…read morepriced. My office phone systems had expanded over the years and been butchered by a series of do-it-yourself-ers. I was concerned that no one would be willing to wade into the rat's nest of wires - and afraid that anyone willing to do it would be cost prohibitive. Part of the work I do is with learning styles, and I found her diagnostic skills pretty amazing. She was relentlessly methodical in her problem solving and seemed to enjoy the challenge. She straightened out the problem and her cost was extremely fair. I feel great about recommending her - she's capable, reasonably priced and clearly takes pride in her work.

Marisa is awesome. She was prompt to respond to our needs, didn't bullshit us on what needed to be…read moredone or how much it was going to cost. Her skills are without question and she takes pride in her work and shoots straight- qualities that are, unfortunately, rare in today's world.

Super Service, Scott (Everything Support) awesome and right there when we need him. Jay is our go…read moreto Mitel phone guy...after hell with phones, we're finally in the right place with the right system (THANK YOU GRAPEVINE!) There are some other very nice and very helpful folks. Check out their music side (Lavish Hi-Fi) with sound to surround with. Expert help there, I think they're tops!

Just moved in w/ dad, wanted to get my computer on his internet, thought we needed a DSL splitter,…read morehunted *all* over for this ultra rate device, finally came in here. If you go to Google Maps and enter in 99 west north in Healdsburg, this is the door we entered, the one in the middle with the awning. Everyone we interacted with in this bldg was super extra nice. I recounted how frustrated we were with our seemingly unique internet needs, and someone (wish I could recall his name) ended up hooking us up (aka for FREE) with a slightly used (but still working) DSL modem/router that works great. In short, go see these guys about your tech/networking needs, they will actually take the time and talk with you about stuff, rather than professing total ignorance at their own products then shoo-ing you out the door (like some other name-brand tech stores around here).

DO NOT and I repeat DO NOT even waste your time dealing with FUSION... This is the MOST…read moreunprofessional, lack of customer service, non caring business I have ever had dealings with!!! This company should not exist at all, their customer service is so pathetic and non helpful, not to mention the amount of $$$ you pay for services that do NOT work!!! The service was so bad we simply stopped calling because NOTHING ever was rectified. The arrogance of the staff was beyond belief and the staff was so disrespectful!! I own a business and highly do NOT recommend this company! Stacey Donahoo Donahoo, Inc

Simplest thing in the world, I call with my problem, they listen, I hang up and in no time at all…read morethe tech sends me an email or he calls and it's fixed. What more can you ask for. I am completely computer illiterate, they handle everything from fixing my computers clock to creating new email accounts for my men. Completely trouble free! Thank you Fusion

Great company to work with- professional, reliable, and very friendly. They are incredibly…read moreknowledgeable. They came highly recommended by another local winery and they did not disappoint. Thank you Lockie, John and team for all of your hard work to get things up and running!

This company attempted to bill me for 12 renewal subscriptions of Acronis Backup Solution at…read more$125.00 each when I had no subscription to renew. Acronis confirmed that it did not have a subscription in either my name or Wine Country Computers on my behalf. Acronis informed me that Wine Country Computers is a reseller of its software and can purchase them and resell. When I confronted the owner, he had no explanation. I caught him in an attempted fraud by charging me for a non-existent renewal of a subscription I never had. I don't even have 12 computers. Stay away.

My iPhone battery was at 70% efficiency. I called Justin and he walked me through the logistics…read moreover the phone. I was to drop it off in a few days because of my schedule. I paid in advance to hold his last battery for my model. When I did drop it off, I was without my phone for just over an hour. It's like getting a new phone for less than $100. The entire process was perfect!

iPhone battery emergency. I popped in to have my iPhone…read morebattery changed and found the perfect easy stop for all my computer and phone needs right here in Windsor---convenient location in the town green. If you are in need of a new phone or computer screen, battery, and or other tech needs---this is the place to come. As a note they also have various phone,iPad, tablet, and computer accessories. Customer service: Justin offers top-notch tech-support and goes above and beyond to help and inform clients of service options. Services: Just in case Repair offers same-day service on some repairs-and short turnaround times for various repairs.

I would happily recommend Scott to anyone who has a need for a quality custom gaming build. I asked…read moreScott to help me put together a custom gaming computer and he walked me through the whole process from start to finish. He helped me pick all the right parts tailored to my specific needs, and it wasn't a laborious process. He helped make it pretty easy. He also managed to get my system put together for less than my budget, which I very much appreciated. All in all, a great experience.

How lucky are we to have a trustworthy and live computer troubleshooter expert in our community. I…read morewent to see Scott with my Windows laptop that was acting up after five or six years of use. After listening to my issues and what my needs are in a laptop, he recommended buying a new one instead of wasting money on trying to fix the hardware in this one. He gave me not only a recommendation for a range of models and manufacturer, but told me the best place to go buy it. I didn't get to buy any of his services in this case because he didn't charge me for this wisdom, but I am now a loyal customer. Thank you, Scott!

I was thrilled with my recent phone call to these knowledgeable friendly folks! I would use their…read moreservices again in a 'heartbeat'! They are great! The story was: After several days of trying to get my internet working again with Comcast, including two half hour calls with Comcast and multiple 'resets' etc., I realized they were not going to be helpful, so I called Cloverdale Computer and asked if they could help me. I described the symptoms and the person I was speaking to, made a quick diagnosis that it was likely a Comcast line and and that I needed to call Comcast back and get one of their technicians out. I did that, Comcast sent the technician, it was a line problem and I was back up and running! I offered to pay for a phone consult and no charge!

Ben and Will both do a fantastic job! After unsuccessfully struggling to set up a wireless network…read morein our office on my own, I called Ben. He diagnosed what wasn't working, why it wasn't working, and solved the problem(s). Later, when we had an issue with a computer crashing, Will was able to duplicate the hard drive to an extremal disc. He transferred the information to a new computer that I had shipped to their office, and then drove it up to us and set it up the next day. Very professional, good turnaround time on any Qs and excellent service!

I was a dummy and clicked on a cleverly disguised email that was phishing (it came in the form of…read morean evite from a friend), then realized what I had done and shut down my computer, then wondered how to get myself out of this mess. I found Alasdair online and called - he returned my call quickly and walked me through the process to make sure my computer hadn't been infected. He was upbeat, lightning fast, and awesome. Thank you Alastair!

Alistair was one of the few people I contacted who reached back out within a day of my initial…read morephone call. Also, I had gone back and forth with technical support with several different people from my internet and equipment companies, none of whom were very helpful or empathetic to what was going on. Alistair was able to come out, take a look at what was going on, offer solutions that were logical and reasonable, and was very affordable. Being told several times I needed "an IT department" to fix my problems, Alistair was the best choice I could have made for my ~1 hour of technical support needed. Highly recommend.