Very bad experience! I got virus on my computer - browser going to undesignated site and having strange suspicious programs that couldn't be uninstalled. I think these programs are part of the virus. So I brought it to The Tech Center in Liberty Tree Mall. The next day I was notified that the computer was ready to pick up. When I picked my laptop, the browser still went to the undesignated website, and these unwanted programs were still on the computer which still can't be uninstalled. So I was very unhappy and quite upset with the service, and questioned John (the owner) why these things were still on my computer. I asked him if the virus is gone, why the unwanted, suspicious program is listed in the program list. He said "I don't know, it can't be removed." I wanted to know why in order to make sure the work was done properly. His response was "we don't want your business, since we can't never fix your computer to your expectation", "The reason you are arguing with me is that you like to argue". I was shocked by these responses. I prefer to have my computer function well, and not to argue with anyone about it. But unfortunately, I can't really tell whether any work has been done on it because the same problems on my laptop seem to continue existing (the suspicious program still on the program list). I think it is very likely that they don't know how to fix the problem. I would look elsewhere for computer service. He didn't charge me for anything at the end, and said "you are not our customer, you shouldn't be here talking to me". I think establishing a business means that you have a skill to offer to people. Simply refunding or not charging customer is an easy way out of your responsibility. Really need to watch out businesses nowadays. More and more businesses seem to behave this way - competence is in question. read more

Had a terrific experience with the technicians at the Tech Center (Danvers). I took my 89 year old mother there to get viruses removed from her laptop; the technician there was knowledgeable, very respectful and patient as he explained the problem and what it would take to remedy. The work was completed and computer picked up after a few days. There was a different technician on duty when we went to pick up the laptop and he was a pleasure to deal with as well. Extremely patient and respectful especially conversing with my elderly mom and he took a few extra minutes to add some shortcuts to make access to retrieving her mail easier. We didn't feel rushed either time; both technicians were more than anxious to be helpful and were very professional and polite. The cost was only $50!! Previous attempts to have viruses removed at several other local locations had already cost close to $200 and not resolved the problem. Would definitely use the Tech Center again. read more

Just recently I was having issues with my battery in my iPhone 6. It was draining quickly, and I received the "your battery may need servicing" message. Made an appt to take it to Apple, where the super friendly tech took it out back for 10 min to run whatever tests they run. He then came back out and told me it wasn't a battery issue, even though my phone wouldn't even turn on at this point. He didn't really know what the problem was, but was pretty sure it was a hardware issue. Needless to say, i left frustrated because the phone is only 18 months old. Next morning I took it over to the Tech Center for a second opinion. The guy plugged it in to show me the battery wasn't taking a charge. An hour and 50 bucks later I had a perfectly working phone again, for 30 dollars less than Apple could have made doing the same thing. You guys rock at the Tech Center and I will always go to you first now if I have any other problems. Thanks! read more

WOW talk about life savers.. took my iPhone to Apple to see if they could help me out with my phone. Its an unfortunate situation when you break your $400 phone and Apple says they cant help you out.. thanks Genius bar.. I saw the store Ghost Armor right outside of the Apple store because I saw a broken iphone on the TVs that were playing, bummer they couldnt help me out either, but they did recommend I check out this place at the other mall in Danvers. It was kind of hard to find the store, so if anybody checks this place out there located inside the food court.. I must say these guys know what there doing. $100 to fix my iPhone screen is ALOT CHEAPER then buying a knew one which Apple said was the only option. Friendly customer service and they did it while I waited, took about a half hour. Highly Recommended!!! THANK YOU!! Get ready for some business because Ive already recommend you to everybody I know read more

When my laptop crashed, I panicked. Serious illness over the past four years meant we had important data, documents, work, etc that wasn't backed up and looked to be lost. We also couldn't afford expensive data recovery services or a new laptop. With dwindling hope, I took it to Garrick at the Tech Center in Danvers. Not only was he able to find and fix our issues, but he also saved and stored all data for us. But here's the kicker; he made sure I had all the information I needed to know what the costs would likely be, didn't overpromise what he could do while giving me options to choose from, and then proceeded to exceed my expectations in quality, cost, downtime AND expertise. We're grateful the Tech Center has Garrick on it's team, and we're grateful for the attention and service we've received on this and other work as well. If you're looking for quality assistance and repair, you'll find it here. read more

The Tech Center at Liberty Tree Mall is an absolutely great place to get your cell phone repaired. We brought our teenage daughter's iPhone there to replace a severely cracked screen in 2019. They replaced the screen at a decent price and it worked good as new! Fast forward to Oct 2020 and we had to return to the Tech Center because a section of the screen went unresponsive. The technician, Tyler, replaced the screen as a courtesy for free! Just because we were a repeat customer and he appreciated our business. Good customer service is hard to find these days. 5 stars!! read more

I have used the Tech Center a number of times for my office computer, as well as iPhone. In each instance they have been incredibly responsive and prompt in dealing with the issues I had at that particular time, and resolving the issues to my complete satisfaction. As a small service provider myself, my office computer and my cell phone are the life blood of my business, which I cannot do without, and so I am particularly appreciative of the quick and competent assistance that the Tech Center has provided me in the past. read more

I just came in from maryland to spend the holidays my family, but as we all know just like fish after 3 days they stink, so i brought my ps3...3 hours into MW3 it dies won't turn turn on for more than a few secs...i panicked and found these guys on Craigslist, i was hesitant because we all know about craigslist, anyway they were able to fix my console same day, by the time i got out of the movies it was all set and ready to go, THANK YOU for saving my sanity!!! HAPPY HOLIDAYS!!!! read more

I usually don't do online review, but I had to this time. My Xbox 360 is my life. I am always gaming on it. MW3 came out and after about 5 hours of playing, i got the Red Ring. I finally found somewhere to fix it for me before I moved. I tried sending it into Microsoft but it still had the Red Ring when it returned. These guys professionally fixed my 360 and it has now been working like a charm. Thanks guys! Now, back to pwning some n00bz! read more

My iPhone 4s had a cracked screen and a bad battery. So I brought it here to get it fixed and had Darren take a look at it. Took about 30 min for him to fix it and it works great now. I really didn't want to get stuck buying a new phone and these guys saved the day! Great service and they'll let you know straight forward whether it's worth repairing or not. Darren was super helpful and informative and the repair was worth every penny spent! read more

I've gone to the Tech Center several times over the past couple years. They've helped with small to bigger issues. Hardly ever a line, they evaluate the problem right away, are very friendly, knowledgeable and professional. I appreciate that I never feel I'm being oversold, or trying to push a certain product - they are really just trying to solve the problem you've brought to them. Highly recommend them, and will certainly use them again! read more

AT&T offered my two options: downgrade my iPhone for $200, or upgrade my iPHone for $400 - after selling me an insurance plan two years ago for what?? The deductable was also $200 - just to replace the glass on the front. Kyle M and the Tech Center are my new HEROS - they replaced the glass quickly and it only cost $90. Thank you thank you thank you for a VERY PROFESSIONAL - VERY GOOD - VERY FRIENDLY experience! read more

I went in today on a whim to see if they could put a new battery in my phone . The man that was there was so nice , accommodating , explained that bcuz I had a slight crack in my screen it may damage more, just very open and explained things so nice . A half hour later it was done . No damage . Such a wonderful experience . Highly recommend this store . read more

On Thursday evening, I brought my iPhone 5c to the shop in the Food Court of the Liberty Tree Mall. The screen was badly damaged, both the inner and the outer. Within 55 minutes, while I had a late lunch. the phone was fixed perfectly for a mere $60. Excellent service, polite demeanor, and professionalism all around. Highly recommended. read more

I took my galaxy s4 here with a broken screen. Was told not only the glass needed to be replaced, but the Digitizer as well. The only reason you would need to replace digitizer is if screen not swiping right. They wanted $250.00 to repair. Ordered glass on amazon for $4.66 watched the youtube video and replaced myself. read more

I don't know what these other people are talking about.. I brought multiple electronics to these guys on a few different occasions and they were always great. Fast, honest and fairly priced. With the serious lack of electronics repair places in this area. I was relieved to know this place was just down the street. read more

Been using these guys for years! they've repaired numerous devices for me including my iPhone, my sons Nintendo Switch & PlayStation 5 as well as fixed my wifes MacBook. There really is no limit to what they can fix. Have always been professional and courtesy, cant recommend them enough! read more

Good honest workers with tons of knowledge. Fixed my screen cheap and fast for Iphone 4s. Then completely recovered my water damage for SHORT SHORT money. Give these guys your business, it is totally worth it. read more

I had a cracked screen on my HTC they fixed it in 90 minutes good as new. WOW what great guys and great customer service, I drove an over an hour to get it done well worth it, Great team. read more