Holy shit. Never in the history of my life have I had to write a bad review about any place, specially a bar, but tonight I totally felt the need. Reviews here show a good local following and I have no doubt this place probably normally has good help, but tonight I got to witness the worst of the worst.
Walk in at about 9:45 at night hoping to catch the end of a Monday night football game. Walk in, one bouncer, one bar tender and music blasting full volume w all your favorite N-word and expletive filled selections. You would have never though this was an Irish bar if it wasn't for the name out front. We attempt to make an initial order of drinks with the bartender who fails to acknowledge any customers or people waving him down. Finally get his attention and notice the bartender clearly appears to be intoxicated/high/drunk/or hasn't slept in 3 weeks. He was belligerent, could not understand our initial order of two beers which we were pointing at right in front of him. He finally acknowledges our order, walks away and forgets.
We stood around for a few minutes, realized he was pretty out of it and we went back to our seats to figure out what to do next. We proceeded to go next door to at least get some sodas as we had already walked in with some pizzas from there, we let the bouncer know we were unsuccessful at trying to get a drink order at the bar and he made an attempt to help out. We came back, struggled to get his attention again (extra loud music wasn't helping) and ordered just a single beer this time. Watched the Bartender pour the wrong drink and tried to tell me it was what I ordered. I didn't bother to challenge him as it was evident he was not all there.
We decided to stay at least through the end of the game but watching so many things unfold right in front of us we decided to bail after just one drink. Even while paying we had to keep a close eye on the bartender as he walked around with our card for a while and lost track of who it belonged to.. he even charged the wrong thing but again we didn't bother to challenge.
We commend the bouncer for making an attempt to pick up on his buddies slack and picking up all the empty glasses from around the bar, but seeing them pile up in the bar area just made it an even more unpleasant experience.
I understand businesses are probably struggling with good help or even trying to have additional workers on staff to help run a smooth operation, but being at a nice downtown location you have certain expectations of service and cleanliness that was clearly nonexistent on this day. I just hope more people don't get to experience this and the owners work having qualified, competent help to provide the customer experience that they want their business to represent.
Probably not coming back... read more