Well, it looks as though poor service has its fair share of numbers here. We, unfortunately, experienced the same. The wife and I choose 'The Table' as our choice for their Mother's Day brunch. A mistake we won't make again, for any day. Sitting outside we watched as several tables around us, who also had their order taken at the same time as ours receive their drinks and, food. One table next to us who we were having a conversation with actually received their drinks, food, and check and left while we still only had a portion of our drink order. And even that came over a period of time and in piecemeal. Our drink order was a coffee with cream and sugar, a Bloody Mary, and two glasses of water. Long wait, the waters show, nothing else, then the coffee, no sugar-no cream no flatware no Bloody Mary. To be fair, the sugar, cream, and flatware did come quickly afterward. Longish wait again and our side orders of sausage & bacon arrived long before the main dishes. Both very overcooked. I know this may be taken as an exaggeration, but the sausages looked more in line with two burnt embers than anything food-like and on top of that, were served on a small plate with two very noticeable broken/chipped edges. We said nothing, at this point, we were looking to just get our order and get out of there.
At this time our phantom of a waiter, on his own, we didn't ask, was telling us for the third time "our order was coming right out". Lets be honest, if that was even close to being true, why would they have to tell us on three extended, separate occasions??
At this point, my wife, who is slow to being impatient, asked to see a manager. A young lady, whose attire could be described as a half step above a homeless person, shows up and with an attitude saying 'I hear you want to speak to me', my wife calmly and in nothing more than a normal talking tone starts to explain about the lack of service we received compared to the other tables around us, and is then cut off in mid-sentence by this manager, who says with even more attitude... "I know where this is going. I'll give you the comp you're looking for", then turns and walks away. Never giving us a chance to explain that we were not looking for a comp. but just to intervene and see that we receive the same level of service others were getting. She clearly was agitated and in way over her head with the Mother's Day traffic. As far as being comp'd, never wanted it, never so much as alluded to it, we actually asked our waiter for our check and he replied your all set.
With the non-existent service and the attitude, (we never said anything bad at any time), I feel its fair to tell that so-called manager that she can stick her comp where the sun doesn't shine.
We understand how increased holiday traffic can be hectic but given what had happened for no good reason with the manager, going forward, we would never give The Table even a consideration. read more