I first ord of be called e 10th ered my glasses on December 18, 2023 and according to them…read moremanufacturers were not giving them glasses after one year of waiting still no glasses. So I reorder with a different manufacturer and now it's been 6 months. So basically a year + and nothing. I bet my insurance got charged

I had lost one of the nose pieces on my glasses. I arrived at Stahl Optical and they were very…read morefriendly and installed two new nose pieces very quickly. I'd recommend these nice folks to anyone.

Daniel is an excellent optician! He convinced me to try…read moreprogressive lenses for the first time and I couldn't be happier with the result. It's so nice to have an almost seamless vision experience. No more contacts with readers or regular glasses -on again off again while trying to read print versus distance vision. He's honest and tells you what to expect with your Rx. He won't let you pick the wrong pair of glasses for what you say you would like to have. Nice selection of frames too

Dan has taken care of our family's eye glass needs since the 1980's. He is still our "go-to" guy…read morefor lenses and frames. Thanks, Dan!

My family of six has been coming to the shop for three years now. Everyone here is active and…read morecompletely knowledgeable about what they're selling. They have great recommendations because they use what they sell. They are so friendly and I would consider the staff that I interact with the most to be friends. I have two main things to tell you. First, if you are looking for a new pair of ski boots you simply must come here. Matt King is a boot wizard. He listened to how I ski and took everything into consideration and had me try on one boot that he then custom fit to my foot with heat and the right insert. I have arthritis and he made the boots perfect for me. These boots are cream of the crop and I absolutely love them. Second, I bought Look bindings with Matt's help as well. This weekend I was in a crash involving my knee and the back binding was twisted out about 2 to 3 inches. So much so that my husband thought they were broken but that is exactly what they are designed to do, give you some room in a crash so you don't seriously injure yourself. I am convinced that if my ankle hadn't been allowed to twist those inches I would have torn something instead of just having a bad sprain. I will never not ski with them. The Alpine Haus is the real deal and chances are very good that you will have a better experience with your equipment and the right clothing for YOU specifically rather than gambling with online ordering. Ashley is so knowledgeable and will suit you up with exactly what YOU need. Plus she has an eye for style. Josh is a boarder and back country guy. He is a wealth of info for local trails. Drew and Rachel are the owners and have built something great here. You can tell they actually CARE that you get set up with the right stuff. FRED! Fred can handle ANYTHING when it comes to ski tuning. My husband had a deep gouge in his skis from a rock and Fred fixed it like a boss. These guys are a community gem and I hope they're around forever!

Drew and crew are fantastic! Having a local shop to see and feel out ski gear is a much better…read moreexperience than purchasing blindly online. The employees actually use the gear they are selling, and they are passionate about getting you in the right gear. Highly recommend Alpine Haus!

I went in to exchange a pair of Oakleys I purchased at another Sunglass Hut location under the…read morewarranty program. The store did not have the pair I previously had to exchange them, and the associate informed me she could not order them under warranty because by the time they arrived, my warranty would expire. Instead, she sold me a more expensive pair of Costas. Unfortunately, those Costas broke in less than a week--cracking inside their case on my way home. When I returned to the store, I asked if I could either have my Oakleys returned and partially refunded or have the Costas repaired or replaced. The manager told me there was "nothing they could do because of their system." Rather than acknowledging the mistake, she placed the blame on the associate. The only option she mentioned was possibly offering something on a future purchase, but she was vague and noncommittal. At that point, I had no confidence in their willingness or ability to resolve the situation. I also discovered that I had been misled regarding the warranty. When I originally purchased it, I was told it was a one-time fee that would cover replacements within 13 months. In reality, I was charged a $45 fee for the warranty, and then still required to pay a $40 co-pay when I tried to use it--only to receive glasses that failed within a week. Based on my experience, I cannot recommend shopping at the Sunglass Hut in the Spokane Valley Mall, or at any other location. Their warranty program is misleading, their policies lack consistency, and their management is disorganized and unhelpful. Prices are not competitive with online retailers, and ultimately I now have to deal directly with Costa to resolve the issue. The bottom line is this: the only value Sunglass Hut provides is as a place to try sunglasses on before purchasing them elsewhere. For warranty coverage, customer service, and price, consumers are far better off avoiding Sunglass Hut entirely.

This company is horrible. We bought Maui Jim glasses in Alabama from a Sunglass Hut. Employee sold…read moreus on these because of the great warranty and no issues. We got back to Washington St. and the nose piece broke off, went to the Sunglass Hut here and they said no problem and gave us a box to send the glasses back to get fixed. That part was great and as promised. Maui Jim calls us and we owe $200 to get the glasses repaired. The manufacturer does not warranty them unless you can prove a defect. We are not hard on our glasses, but I guess it is our fault. Sunglass Hut totally misrepresented Maui Jim and just made-up false statements to get us to buy that product that day. Horrible ethics and when you call them, they say they never said the glasses are covered. What a lie.

We visited this small which was not too busy on a Friday afternoon. There are a number of brand…read morestores and food places to eat in the food court. There wasn't anything that stood out about this mall or made it memorable. There is a lot of ample parking outside and around. The mall is across of a shopping center so you could do shopping in various areas. We simply came here to grab some food on our way back to Pullman.

I've been coming to this mall for several years now and I've seen a lot of stores come and go. In…read morecomparison to the NorthTown Mall which is located on Division, I feel this mall is far superior. It has two levels and you don't see a lot of vacant spots as you do with the NorthTown Mall. There is also a decent selection of stores and plenty of parking all around the mall. There isn't a parking garage but that doesn't seem to bother me. It does have a food court and also plenty of restrooms. On weekends it can get pretty busy which is actually a good thing considering malls have become less popular over the years. I still prefer to shop in person than online for most things. As far as cleanliness, they do a great job of keeping this place clean. It's not a huge mall by any means, but it does have a decent selection of stores and is a great place to come and pass the time away.

wow, sad to see negative reviews here, but I'd like to leave a positive note. I don't need glasses…read more, but I had a lense fall out of my sunglasses. I was unable to even tell if the small screw was Phillips or regular so I went inside to see if they did repairs. The person there at the time took a look, said no problem, and fixed it, cleaned the lenses in a few minutes. When asked how much I owed, he said nothing cause it was an easy fix. Even so, I'd like to thank him for his hospitality, and thoughtfulness.

1st I was leaving politely when I had my back to him and almost to the door he charged me and said…read moreto get my homeless ass out of his store 1st... what a coward to charge a disabled Veteran from behind lying calling me homeless. I lived in the same place for 20 yrs.. and what I'm homeless because of the color of my skin.. but once I turn around to ask why you called me homeless you stopped charging at me and not once did I raise a fist to you or make any threats all I did is call you out of your pure disrespect. You should never work in customer service