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    Ursunglass

    5.0 (2 reviews)
    Closed 11:00 am - 6:00 pm

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    Spokane Alpine Haus

    Spokane Alpine Haus

    3.5
    (20 reviews)
    1.9 mi

    My family of six has been coming to the shop for three years now. Everyone here is active and…read morecompletely knowledgeable about what they're selling. They have great recommendations because they use what they sell. They are so friendly and I would consider the staff that I interact with the most to be friends. I have two main things to tell you. First, if you are looking for a new pair of ski boots you simply must come here. Matt King is a boot wizard. He listened to how I ski and took everything into consideration and had me try on one boot that he then custom fit to my foot with heat and the right insert. I have arthritis and he made the boots perfect for me. These boots are cream of the crop and I absolutely love them. Second, I bought Look bindings with Matt's help as well. This weekend I was in a crash involving my knee and the back binding was twisted out about 2 to 3 inches. So much so that my husband thought they were broken but that is exactly what they are designed to do, give you some room in a crash so you don't seriously injure yourself. I am convinced that if my ankle hadn't been allowed to twist those inches I would have torn something instead of just having a bad sprain. I will never not ski with them. The Alpine Haus is the real deal and chances are very good that you will have a better experience with your equipment and the right clothing for YOU specifically rather than gambling with online ordering. Ashley is so knowledgeable and will suit you up with exactly what YOU need. Plus she has an eye for style. Josh is a boarder and back country guy. He is a wealth of info for local trails. Drew and Rachel are the owners and have built something great here. You can tell they actually CARE that you get set up with the right stuff. FRED! Fred can handle ANYTHING when it comes to ski tuning. My husband had a deep gouge in his skis from a rock and Fred fixed it like a boss. These guys are a community gem and I hope they're around forever!

    Drew and crew are fantastic! Having a local shop to see and feel out ski gear is a much better…read moreexperience than purchasing blindly online. The employees actually use the gear they are selling, and they are passionate about getting you in the right gear. Highly recommend Alpine Haus!

    Photos
    This is the repair how it was completed by the tech
    This is the repair how it was completed by the tech
    Spokane Alpine Haus
    Spokane Alpine Haus

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    Sunglass Hut

    Sunglass Hut

    2.0
    (4 reviews)
    10.2 mi

    I went in to exchange a pair of Oakleys I purchased at another Sunglass Hut location under the…read morewarranty program. The store did not have the pair I previously had to exchange them, and the associate informed me she could not order them under warranty because by the time they arrived, my warranty would expire. Instead, she sold me a more expensive pair of Costas. Unfortunately, those Costas broke in less than a week--cracking inside their case on my way home. When I returned to the store, I asked if I could either have my Oakleys returned and partially refunded or have the Costas repaired or replaced. The manager told me there was "nothing they could do because of their system." Rather than acknowledging the mistake, she placed the blame on the associate. The only option she mentioned was possibly offering something on a future purchase, but she was vague and noncommittal. At that point, I had no confidence in their willingness or ability to resolve the situation. I also discovered that I had been misled regarding the warranty. When I originally purchased it, I was told it was a one-time fee that would cover replacements within 13 months. In reality, I was charged a $45 fee for the warranty, and then still required to pay a $40 co-pay when I tried to use it--only to receive glasses that failed within a week. Based on my experience, I cannot recommend shopping at the Sunglass Hut in the Spokane Valley Mall, or at any other location. Their warranty program is misleading, their policies lack consistency, and their management is disorganized and unhelpful. Prices are not competitive with online retailers, and ultimately I now have to deal directly with Costa to resolve the issue. The bottom line is this: the only value Sunglass Hut provides is as a place to try sunglasses on before purchasing them elsewhere. For warranty coverage, customer service, and price, consumers are far better off avoiding Sunglass Hut entirely.

    This company is horrible. We bought Maui Jim glasses in Alabama from a Sunglass Hut. Employee sold…read moreus on these because of the great warranty and no issues. We got back to Washington St. and the nose piece broke off, went to the Sunglass Hut here and they said no problem and gave us a box to send the glasses back to get fixed. That part was great and as promised. Maui Jim calls us and we owe $200 to get the glasses repaired. The manufacturer does not warranty them unless you can prove a defect. We are not hard on our glasses, but I guess it is our fault. Sunglass Hut totally misrepresented Maui Jim and just made-up false statements to get us to buy that product that day. Horrible ethics and when you call them, they say they never said the glasses are covered. What a lie.

    Ursunglass - sunglasses - Updated August 2026

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