While poking myself in the eye is not something that I would recommend to anyone, the entire team…read moreat Blink Eyecare were incredible, and I am grateful! I originally was turned away from another local eye clinic when trying to get an appointment via their triage line, and then in desperation, walking in, both receptionists there were brusk and borderline rude, making it seem as if it was a favor to get me scheduled for later that week. My issue was much more time-sensitive; I had lacerated my cornea. I ended up going to Providence Urgent Care in Spokane Valley, and they were also exceptional. They got me taken care of to the best of their expertise, then ended up getting me an appointment later that morning at Blink. The physician I saw at Urgent Care told me how great everyone at Blink Eyecare is; he shared that it is where he and his family go. Everyone from the receptionist to the optometrist whom I saw was kind, caring, professional, efficient, and made a less-than-ideal situation much better. They took care of me quickly and explained everything clearly as they addressed my needs. They assessed my injury, cleaned my eye, and were able to provide a contact lens band-aid with medicine to help heal my cornea. The optometrist communicated with me throughout the entire visit, and the receptionists scheduled me for a follow-up appointment 48 hours later. Once again, everyone was fantastic at the follow-up visit, and I can tell from all interactions that Blink Eyecare is a terrific business and service within our community.

The good: Everyone was incredibly friendly! Every interaction I had from the front office staff, to…read morethe technician who started my exam, to the doctor, and the woman who helped me pick out glasses, was pleasant. The customer service was genuinely excellent. The not-so-good: Before my appointment, I was told they couldn't provide an accurate breakdown of what my insurance would cover until I arrived. I have good vision insurance, and my annual exam should only require a copay. While the exam itself was covered with the copay, I was also charged $100 for a contact lens fitting. At every previous optometrist I've seen, that fitting has been billed to my insurance and covered, so this was an unexpected expense. The doctor also recommended dilating my eyes. I mentioned that previous optometrists have told me my pupils naturally dilate enough that it usually isn't necessary. He said he'd like to dilate them at a future visit just to be thorough. I then asked whether they offered retinal imaging instead, since I've had other offices include that as part of the exam. They do have the machine, but I was told it would cost an additional $40. Overall, I had a positive experience with the people and felt well cared for during the exam. However, I left feeling like there were several unexpected add-on charges throughout the visit. While the staff was wonderful, the overall experience left me feeling a bit nickeled-and-dimed, and unfortunately that makes me hesitant to return.

Dr. Fairborn and the office team are nice and have obviously been trained in customer service…read more However, at my last eye exam, I had some kind of allergic reaction to one of the drops I was given and came in the following day for a quick follow up to my regular exam to figure out why my eyes were red and the skin around them completely blistered. I'd been told "come in if you have any issues!" So I did, but was not told that this would be considered a new visit - and it was charged to my insurance company and incurred an additional $50 copay that I was never informed about until I got the invoice in the mail. It would seem like if you have a strong reaction to something that happened during their treatment, you would be seen without it incurring another charge. OR at least you would be informed of such. The glasses that my husband and I ordered from them scratched easily despite paying extra for scratch protection - and I only ever used the cloth given to me. After shopping around we realized we could have saved hundreds going elsewhere. Also keep in mind that one of their employees is "hands on" - that is will touch your shoulder, arm or get into your personal space. While I'm generally really easy going, it happened often enough and bothered me enough to have to ask to have someone else help me - the request was granted, but the nurse I spoke to acted like I was being unreasonable for making the request, and i had to continue to make the request every time I came in - apparently it was not noted in my file. I hate giving negative reviews, but thought it might help others to share my experience. I will be taking my business elsewhere and encourage others to do so as well.

I just moved to town, and my last pair of contacts ripped as I was taking them out for the evening…read more I called several other optometrists in the area and requested a pair of samples, explaining that I had my current prescription and would purchase a box of contacts from them. Those places all declined to provide a sample pair unless I had an exam, even though I explained I had my current prescription. When I called Northside, Megan answered the phone. She was fabulous! She asked me what my prescription was, found that they had samples, and provided them to me after purchasing a box of contacts, exactly what I needed! When I arrived at the store, a receptionist warmly greeted me and explained that Megan would be right with me. I sat in their lovely waiting room for a minute before Megan got me my samples and ordered me a six-month supply, all for tremendously cheaper than I had paid for that same box at other stores in the past! Megan solved a major problem for me in minutes and with great kindness and respect. The customer service at Northside Vision Center is truly fabulous, and they've made a lifelong customer out of me!

I first ord of be called e 10th ered my glasses on December 18, 2023 and according to them…read moremanufacturers were not giving them glasses after one year of waiting still no glasses. So I reorder with a different manufacturer and now it's been 6 months. So basically a year + and nothing. I bet my insurance got charged

I had lost one of the nose pieces on my glasses. I arrived at Stahl Optical and they were very…read morefriendly and installed two new nose pieces very quickly. I'd recommend these nice folks to anyone.

I use computer reading glasses. I used to use an optician in Coeur d'Alene which is much closer to…read moremy home. Unfortunately, they were unable to make a pair of glasses that did not have an issue with the lenses falling out of the frames. The Eye Care Team was recommended to me from my insurance web site. I have a frame that is "rimless" and the lenses have holes for screws. Michelle Brand told me on the phone to bring them in and I did so along with my prescription. Due to the need to drill holes in the lenses, the order was sent to a Seattle lab. Michelle mailed them to me once they arrived back in their Spokane office. So far, these glasses are working well for computer use and also for reading newspapers. I am thrilled and because they are rimless, the lenses can't fall out.

The staff were incredibly rude, especially the man running the glasses department. As soon as he…read morefound out I had state insurance and wouldn't be spending money out of pocket he was rude to me. I felt very uncomfortable. The woman at the front desk ignored me and talked to her coworker while I waited to be checked in. The doctors were fine.

I wanted to get new eyeglasses and have the testing done by an Optometrist who had not treated me…read morebefore. What a pleasure to have all of my needs met at this office! Dr. Melissa Barnhart did more than I have experienced with other such practitioners. The staff were pleasant and equally professional. I can recommend that the public get service at this office.

Dr Sirott was thorough and very personable. I took advantage of updating my lenses through Vision…read moreInstitute Northwest

Dr Jennifer Kerns was so patient and thorough when preparing a prescription for me. She…read moreconsidered previous prescriptions, the time of day for my exams and the instability of my eyes, etc. She is truly an exceptional person and I am indebted to her for my eyesight. Thank you!

Called to make an appointment at the South Hill location, but they no longer do contact lens…read moreappointments in this location, so could make the annual eye exam appointment here, close to work and home as usual, but couldn't get a contact appointment for 4 months, and have to go to the Valley location! So instead of one appointment, it's two, and I have to wait 4 months for my contact appointment! I've been incredibly disappointed in the clinic since their acquisition by Prism, nothing positive at all!

Dr. Maier is fantastic! She did my neurovisual exams and always took my questions and concerns…read moreabout my vision/health seriously. She has greatly improved my repeated headaches, dizziness, and nausea with treatment for BVD. Would highly recommend her!

All of it! This is a great place! The staff is terrific and they know what they are doing. So happy…read moreI found this place!

Poor communication. I have seen Dr. Grout for several years and I have always enjoyed her, but her…read morestaff don't seem to know what they are doing. I was called by multiple people to schedule an appointment, which I had already been scheduled for. I was told several different totals for my copays, to find out that they did not have my insurance or that I was in network. I own that I could have verified that on my end but also it is the job of the front to verify insurance and benefits before a patient walks in. I will no longer be going here.

super staff, quick service ,great glasses selection, through examination, my eye issues were…read morecompletely discribed so I could understand my options . The Doctor was very professional and I was made to feel very comfortable during the exam. Each membr of the staff was understanding and super helpful. I recomend Wish List Optical's services!

The staff was rude and unprofessional as was the involved doctor, Gary Filmore, MD. There is…read moreabsolutely NO excuse for this.

The entire staff at Eye Consultants is so kind and welcoming. I went in for a basic exam and Dr…read more Derzay took his time with explaining everything, treated me with respect and kindness even though I was the last patient of the day. I will be returning with any future eye health needs. Highly recommend.