I have had nothing but wonderful experiences at the Eye Care Team, but for optical evaluation and for purchasing glasses. They went out of their way to clean and straighten my old glasses (before I purchased anything from them) and were very low pressure. They also carry independent glasses manufacturers, which brought me in there to begin with. Not inexpensive, but worth it for the quality. read more

The Eye Care Team helped me out in a pinch! I am so grateful to them for their kindness and fantastic customer service. Kaitlyn in particular made a very positive impression on me and really set me at ease. My eye problem almost ruined my trip but they helped me with compassion and enthusiasm! Thank you so much!! read more

I like that they have new technology that allows them to see the eye without dilation. That's good for a star. I genuinely like all of the optometrists- good for a other star. The prices and lack of selection on frames is frustrating. Also, I'm not a fan of the receptionists. They are inattentive to their job in favor of gossiping amongst themselves, and it is like pulling teeth to get them to help you. read more

Very pushy, judgmental, trying to get you to spend more money then you need to. Doesn't listen to what you have to say. Talking bad about ur health. Won't be going back! Demanding you pay even after you said you wanted to wait for ur spouse. Dirty looks and rude attitude. ​ read more

I use computer reading glasses. I used to use an optician in Coeur d'Alene which is much closer to my home. Unfortunately, they were unable to make a pair of glasses that did not have an issue with the lenses falling out of the frames. The Eye Care Team was recommended to me from my insurance web site. I have a frame that is "rimless" and the lenses have holes for screws. Michelle Brand told me on the phone to bring them in and I did so along with my prescription. Due to the need to drill holes in the lenses, the order was sent to a Seattle lab. Michelle mailed them to me once they arrived back in their Spokane office. So far, these glasses are working well for computer use and also for reading newspapers. I am thrilled and because they are rimless, the lenses can't fall out. read more

I went to this place when the VA didn't have the space to see me. I made sure that my insurance would pay the cost of the glasses and the people at this place verified it would so I paid the difference only to be told well after they got the glasses in that my insurance wouldn't cover it and they refused to give my money back but they knew they wouldn't the day after I was there. I verified what date my insurance said no by contacting my insurance. I live on social security and VA compensation and couldn't pay the balance of over $400. Theives... stay far away from them. They KNEW BEFORE the glasses were even made. read more

The eye care team is fabulous!!! I'm almost 50 and needed an eye exam and glasses for the first time ever!!! Everyone at the eye care team was professional and kind. Dr Evans and the team were awesome! It was a pretty fast exam and was able to get my lenses and frames right after the eye appointment. I just picked up my glasses and I'm so excited that I can read and do computer work without having to hunt for my dollar store cheaters!!! If you need an eye exam and or new frames, look no further than the eye care team in downtown Spokane (right across from the Grand and kitty corner to Aunties). I'm so happy! read more

Recently switched to Eye Care Team after 20 years with another optometrist. The Eye Care Team is very thorough and accommodating. Special thanks to Lynn for introducing me to mono-vision. No more readers!!!! A+ read more

They are very helpful here. They greet you as you enter and try to find the reason for the visit. They have a great selection of sun glasses from, Ray ban, Chloe, and so on. They also can give you an eye exam and known your prescription and pick out a pair of glasses that are suited for you. They also have bogo deals which are always good especially if you have different eyes that require different purposes or just different style to change it. Great service and supply. read more

Looking for exceptional customer service? This is the place! I was visiting Spokane from Texas when a tiny screw popped out of my glasses frame, so in desperation, I walked into The Eye Care Team's office, and they began fixing it almost immediately. After replacing the screw and polishing the lenses, my glasses haven't looked so good since they were brand new. On top of that, the staff would not accept any payment for their excellent work. "This is what customer service should be," they said. Amen to that! read more

The best. Easy to work with HUGE selection of eyeware. Always drove by this place and finally stopped and went in and I'm happy I did.

I'm not a customer but I stopped in with a glasses emergency (sat on glasses) and they were very friendly. Got me fixed up right away. If I lived in Spokane, I'd go here. read more

Had the best experience here, Nicole helped me find exactly what I needed and fixed my prescription from a different company that totally screwed it up, I mean my co workers used to call me Ray Charles..my tinder dates all had Adams apples bigger than mine...once I got my new glasses I realized my thyroid medication was actually stood softener and to believe this hole time I think it was a side affect or something "geez"... thank you so much Nicole you are a true gem..I will now be a eye Care team customer for life read more

I'm a flight attendant on a layover & I forgot to pack enough contacts...they helped me out by letting me buy a trial pack of my brand! It's got a great location and a great team. If I lived in Spokane they'd be my eye doctors! read more

They have always been helpful and friendly but last week I need to have a pair fixed, It was going to take longer than I could wait, so Brad fixed them then brought them to me at my meeting a half a block away. That is customer service! read more

I would not recommend this place to my fellow Providence employees. An employee at the store took my money, but did not place my order. By the time the store caught up with this error, it had already been 10 days. I had to go in and re-order glasses. They also said that they would put a rush on the order but it took 10 days. They promised that my refund would be available when I picked up my glasses, but it was not.She said she mailed it. But I still have not received the refund which has over $100. It seems ironic, that I also put an online order at Zenni for sunglasses, and they came in five days. The eye c obviously sends out their orders to an outside lab. I also saw the exact same frames at Walmart. Next time I think I will use Spokane Eye clinic. And they would not give my husband his Pupil distance and said information was proprietary. read more

I went for an exam here and their results is far different from my previous exam. I went ahead and ordered new glasses and they did not work at all. I could not read anything and felt like I was walking on stilts. I immediately took them off and went back to my previous glasses. I went back in and they suggested I need to buy separate computer glasses and offered to re-do the exam. Instead, I went to another eye clinic paying for a new exam where he came up with a prescription that worked and only slightly different from my previous. read more

I love Eye Care Team! Between super dry eyes and a very "healthy" prescription, I've had a number of experiences here between appointments, dry eye consultations, glasses & contacts fittings, and shopping for frames. Dr Kellogg and Dr Evans are kind, professional and helpful. The rest of the staff is fantastic, a great group of people that want the best for their customers. Their frame selection is great too, classy designs and some funky designer styles. read more

First my eye exam was great and I enjoyed my doctor. Everything went smoothly on that front. However once I selected glasses and paid I was told they would be read in 7-10 business days and if there were any issues they would call me. Again this all was fine and I waited. After 8 business days I called for an update. They told be they would be in soon and just to wait. At 11 business days I called back and someone said they would look into it for me. Again they said they called the Lab and they would be in soon. I called back two days later and found out that the frames I requested and paid for were back ordered for over a month and I would not be getting my glasses any time soon. I asked why know one told me this when I called the past few times and they said they weren't sure but it appeared that they NEVER CHECKED on them even though they said they had. I was upset and said I just wanted to pick new frames because I have headaches because of my vision. I went in and picked new ones. I was calm and polite until I asked if they could expedite them for me and Mikale asked why I was in such a rush to get them. "Are you traveling or something? Is is that important". I was pissed. I just wanted my glasses as promised and he's acting like it was no big deal. He then primed that my new frames would be ready no later than the following Monday. They offered me a 20% discount on my frames and off I went again. I waited till the following Monday which is today and and they are still not ready because the lenses didn't pass inspection. Now I have to wait another week. Again no one called me to tell me this and they said they would have someone call me back today to explain what my options are but no one called. I'm Furious and will not be going back here. I hope I can get a refund and that they can credit back my insurance so I can go somewhere else. I would have been much more understanding if they would just communicate things better. Sad because their doctors are so nice. Update: I went to go pick up my glasses today and they had order the wrong frames. After all this they ordered the wrong dang frames and I have to go back AGAIN to get the ones I actually ordered. What a joke. read more

Had eye exam and was told I had two prescriptions. One for driving, one for reading. We chose only driving as that is most needed, can still read relatively ok. After two and a half weeks waiting on my driving glasses, I go in for fitting. Guess what? Wrong prescription. The incompetence is staggering. read more

Great service! The staff and Dr. Kellogg were outstanding. Nice office, Gray exam rooms, friendly people. This is my optometry clinic for life. read more

Immediately greeted with friendly service. And the staff was very helpful in finding a new pair of glasses. Next time I need a check up I'll be coming here. read more

Love The Eye Care Team! I've been going here for years and I swear they just keep getting better and better. So helpful, knowledgeable and kind! Amazing turnaround on my new glasses. Kelly said she would try to get them done for me before my vacation and she totally came through. Looking for a new place? Give them a call! read more

I needed to get my eyes examined a couple of years ago, and was considering Spokane Eye Clinic, but had heard horror stories about wait times there. Plus I knew they were a very big business. Since I live downtown I thought I would give this business a try and have stayed with them ever since. I really Like Dr. Kellogg. One of the nicest Eye Doctors you'll ever meet. I have never waited more than 15 minutes to be seen by anyone. Good selection of frames too read more

Professional and dedicated. Dr. Kellogg is superb and the staff are all friendly and knowledgeable. Great selection of the best brands out there and while they are pricey, you really get what you pay for. read more

I am new to Spokane and was looking for a new optometrist to go to. After visiting a couple places I walked into The Eye Care Team and immediately felt comfortable. All the staff are incredibly friendly and take the time to get to know you as a person. I am glad I found this place! read more

I recently had an eye appointment with Dr. Kellogg. I have had glasses/contact for the past 30+ years and I've had many optometrists over the years. I very much enjoyed the office, staff and the care from Dr. Kellogg. Everyone was professional, friendly and welcoming. I was seen by Dr. Kellogg just minutes after I got there. He was very complete in his exam and I could tell that he loves his job and working with people. Based on my experiences, I think he would be great with kids and the elderly too. The downtown location is perfect for me and I would recommend street parking instead of parking in the lot and paying 5 dollars to Diamond parking. read more

This was the second time coming to the eye care team they were fantastic all the way around. Dr. Evans knows his stuff there staff is very quick very friendly and knows there products and new exactly what I was looking for when it came to picking out my new lenses and frame. Yes they are a bit expensive but what place isn't the thing I absolutely love is that unlike most places they will split your payment for your new glasses in half so you don't break the bank. read more

The eye care team is an amazing place to go for all optical-related needs! Last week I went in for my annual check up and had my prescriptions updated. The frame selection is great and specifically Antwon (most likely spelling that incorrectly) was phenomenal at giving input as well as cutting the lenses and making sure everything was perfect as well as timely. I would thoroughly recommend for anyone needing new lenses/frames/contacts. read more

Antwahan helped me pick out my glasses and helped through the entire process start to finish. He was very genuine, had a positive attitude, and was a great listener of my needs and wants. He made the process fun and easy! read more

Your review helps others learn about great local businesses. Financially unable to take a vacation in nearly 20 years (not even a two day weekend away), I decided I was looooong overdue and applied for a passport. Per the State Department, a birth certificate or photo ID lets you enter Canada, but you MUST have a passport, passport book, or enhanced driver's license to re-enter the States They wanted a license, my state ID wasn't proof enough as an ID. Extremely low vision (cataracts), I informed them I couldn't possibly qualify for a license, their gold standard. (For the written test, I'd have to use my lighted magnifier, hold my eye an inch or less above it to see/read the questions, and from there try to answer appropriately. A road test? A total non-starter. The agent and I went round and round until 7/7 when her supervisor required a doctor's note, signed, on letterhead, documenting my visual acuity. My regular doctor was away until 7/19, so I got the very next appointment I could on 7/10 with Dr. Evans at the Eye Care Team. He did the exam, said he would write the letter and fax it in the next day. I left to continue prepping and await my passport for which I had paid a $60 "rush" fee. On 7/21, I began to call about the passport's non-arrival, but first dialed ECT for a copy of the letter for my files. Turns out he never wrote it until 7/24; when I got my copy. Dr. Evans' major, overriding focus: My past history, my treatment choices, his professional treatment recommen-dations. It was not at all a business letter. Actually, it was a consult letter fit for another *medical provider*. I should know, in another life I transcribed literally hundreds of them. Now, for two freakin' weeks, it was not Dr. Evans sweating the passport's arrival, missing events, struggling over reservations. It. Was. Me. This is a "team" I will never join again. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. read more

I had a billing problem with my vision insurance. The Eye Care team helped me get it straightened out, and then provided me with a replacement pair of glasses due to the confusion. I was very impressed with the whole Eye Care Team and plan on using them for all my future vision needs. Dan M. read more

I went for a routine eye exam. The staff was friendly and helpful. Dr. Evans was thorough and kind through out the exam. Explaining what and why he was doing things. They have all the high tech equipment I am used to with other eye doctors offices I have been to in the past. Highly recommend! read more

Dr. Kellogg and his staff are kind, efficient and professional.

Excellent, cheerful care. Not inexpensive but seems to be worth it. Good selection of frames. We like downtown location.

Dr. Kellogg completely neglected to treat or even mention a cataract that my sister had. Upon getting the vision checked elsewhere, it was learned that she was completely blind in that eye and that the cataract had been present for a number of years. Perhaps he didn't find it worth mentioning because she is developmentally disabled and wasn't able to express it herself. read more

A month to make an appointment and then the business day before the appointment the business tells me even though my insurance carrier is listed it really isn't part of their network. Darn - would have been nice to have glasses for a month and then now until I get a different appointment with Rockwood - (they'll see me in 4 days - not a month). Grumpy staff too - not very customer service oriented. I moved here from Seattle - I'm used to better quality customer service. Would not recommend Dr. Kellog. read more

The doctor was good, but some parts of the business were off. They told me my insurance was good, and then during billing said they didn't carry it. So I got stuck with full bill. The billing team sent me one invoice 4 months later and said sent a memo with it saying they'd send me to collections. First time I had ever seen the bill, after calling in two months before and they said not to worry that I hadn't seen a bill. The lack of communication brings this down a few stars and the lack of providing insurance update brought it down another. Good doctor though. read more

Dr. Kellog was very professional with the first disabled client I brought in. The next disabled client I brought in has anxiety and refused to go to the exam room. They happily rescheduled but I later found out it was considered a no call no show. He missed his next appointment completely and the receptionist said if he misses on more, they would refuse to schedule. This is all understandable and the receptionist was professional, however, not cordial in the least. She didn't say please or thank you and over the phone, she sounded like a principal reprimanding a student (a stark contrast from our first visit). I would not recommend this place to our fanyone who has behaviorally difficult disabled family or clients. read more