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    Spokane Alpine Haus

    3.5 (20 reviews)
    Open 10:00 am - 6:00 pm
    Updated 3 weeks ago

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    This is the repair after I was able to pop the ptex out with my finger nail

    The retail side and convenience of Alpine Haus is fine. This review is regarding ski repair. I had been told by several friends that the technicians did poor quality work. This is true. I have still a nasty gouge in the base of my ski. I took it to the store and even explained that I would like an appropriate patch epoxied in after the area was prepped. What I received back was the gouge left in its ragged state with epoxy poured into place with Ptex dripped over top. I did complain and the tech came up and defended the terrible work, even while another shop tech described the proper way to complete the repair. I would only pay 1/2 the cost and feel ripped off for that. Sure buy socks from them but do not trust the shop otherwise. All the technical staff have left for other places. If I can add photos to this review you will see the terrible work.

    Dawn D.

    Don't know where to start. So disappointed in this store. I took an older board in to buy new bindings, mind you, I had the board with me! And they sold me K2 bindings that they PUT on the board. But when I took it back to have them adjust the stance because the screws were stripped out they told me those bindings are not compatible with that board. The bindings they sold me and already mounted!!! Luckily I got a new board for Christmas so I took it in and ask them to put those new bindings on the new board. I picked that board up today, with more confusion, I was finally given my board while the guy was talking on the phone. I should have looked at screws before I left but I didn't because I was frustrated they didn't have it done and I had to wait after dropping the board off two days prior. So now I want to adjust the stance on the new board and new bindings, that come with new hardware, except FOUR of the screws are stripped out!!! So now I will be going back again, for the fifth time, just to get my hardware taken out! I drove out of my way to go to this speciality store, passing two other stores that could have sold me the same thing. I get people make mistakes and I was understanding and patient til today. You put compromised hardware on my brand new board with brand new bindings.

    Fred is the man to see in Spokane for the best ski tune!

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    5 months ago

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    1 year ago

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    2 years ago

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    5 years ago

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    7 years ago

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    3 years ago

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    6 years ago

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    5 years ago

    Surprised at the negative yelp reviews. I've never had anything but great experiences here. Knowledgeable staff and great customer service

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    8 years ago

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    10 years ago

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    8 years ago

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    6 years ago

    Staff is super helpful and knowledgeable about everything they sell! We've been going there for a few years, and love it!

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    7 years ago

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    10 years ago

    High quality merchandise, brands I know but cool stuff I've not seen before, awesome peeps! Cool space, too.

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    8 years ago

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    7 years ago

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    9 years ago

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    Ask the Community - Spokane Alpine Haus

    Review Highlights - Spokane Alpine Haus

    Rachel, Shawn, Matt and Shane have helped us for years with our family's ski equipment and ski wear.

    Mentioned in 3 reviews

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    2.9(54 reviews)
    1.6 mi
    $$

    I had a bad experience with an online order. I bought a "new" pedal car from this store and had it…read moreshipped to my house, but the shipping cost ended up being almost double what they originally quoted me--even though they used the same company. When the car arrived, it had missing parts, dents, scratches, a bent suspension, and what looked like an old seat. I tried contacting the store and left a voicemail with my information, but no one called me back. A week later, I finally reached the same salesman who took my online order. I explained all the damages and missing parts, and the next day he called me back offering to send the missing parts and give me a $20 credit for the dents and damages--which isn't even close to what it would cost to get a proper paint job. It feels like they just expect me to spray-paint it myself. Then, they sent me an invoice for the refund, but it doesn't show the full amount I originally paid. At this point, the whole process with them feels really fishy.

    This last year or so they've had the WORST scalper prices for their Pokemon cards! For example,…read moretoday, a $120 Charizard set being sold at $200, on release day. What??? Everywhere else is selling at or slightly above the $120. What are they selling it so high?? Another example is a $15 Gengar deck being sold at $40. Again..what?? Who is paying this?? They've lost my business forever. Not even going to buy non-Pokemon stuff from them anymore. Won't support this price gouging company.

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    Spokane Alpine Haus - skishops - Updated May 2026

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