Dr. Fairborn and the office team are nice and have obviously been trained in customer service…read more However, at my last eye exam, I had some kind of allergic reaction to one of the drops I was given and came in the following day for a quick follow up to my regular exam to figure out why my eyes were red and the skin around them completely blistered. I'd been told "come in if you have any issues!" So I did, but was not told that this would be considered a new visit - and it was charged to my insurance company and incurred an additional $50 copay that I was never informed about until I got the invoice in the mail. It would seem like if you have a strong reaction to something that happened during their treatment, you would be seen without it incurring another charge. OR at least you would be informed of such. The glasses that my husband and I ordered from them scratched easily despite paying extra for scratch protection - and I only ever used the cloth given to me. After shopping around we realized we could have saved hundreds going elsewhere. Also keep in mind that one of their employees is "hands on" - that is will touch your shoulder, arm or get into your personal space. While I'm generally really easy going, it happened often enough and bothered me enough to have to ask to have someone else help me - the request was granted, but the nurse I spoke to acted like I was being unreasonable for making the request, and i had to continue to make the request every time I came in - apparently it was not noted in my file. I hate giving negative reviews, but thought it might help others to share my experience. I will be taking my business elsewhere and encourage others to do so as well.

I just moved to town, and my last pair of contacts ripped as I was taking them out for the evening…read more I called several other optometrists in the area and requested a pair of samples, explaining that I had my current prescription and would purchase a box of contacts from them. Those places all declined to provide a sample pair unless I had an exam, even though I explained I had my current prescription. When I called Northside, Megan answered the phone. She was fabulous! She asked me what my prescription was, found that they had samples, and provided them to me after purchasing a box of contacts, exactly what I needed! When I arrived at the store, a receptionist warmly greeted me and explained that Megan would be right with me. I sat in their lovely waiting room for a minute before Megan got me my samples and ordered me a six-month supply, all for tremendously cheaper than I had paid for that same box at other stores in the past! Megan solved a major problem for me in minutes and with great kindness and respect. The customer service at Northside Vision Center is truly fabulous, and they've made a lifelong customer out of me!

I wanted to get new eyeglasses and have the testing done by an Optometrist who had not treated me…read morebefore. What a pleasure to have all of my needs met at this office! Dr. Melissa Barnhart did more than I have experienced with other such practitioners. The staff were pleasant and equally professional. I can recommend that the public get service at this office.

Dr Sirott was thorough and very personable. I took advantage of updating my lenses through Vision…read moreInstitute Northwest

Daniel is an excellent optician! He convinced me to try…read moreprogressive lenses for the first time and I couldn't be happier with the result. It's so nice to have an almost seamless vision experience. No more contacts with readers or regular glasses -on again off again while trying to read print versus distance vision. He's honest and tells you what to expect with your Rx. He won't let you pick the wrong pair of glasses for what you say you would like to have. Nice selection of frames too

Dan has taken care of our family's eye glass needs since the 1980's. He is still our "go-to" guy…read morefor lenses and frames. Thanks, Dan!

good selection ,service ,Erin was very helpful. Prices were in line with expectations. So far so…read moregood!

Everyone was great! It was my first time and they made it super easy, stress free, and fun! Jamie…read morein the eye glasses section helped me pick out some glasses and she was super sweet and helpful! Thank you everyone!

I had my first exam with O.D. Jonathan Glennie and Kyla at Garland Vision who were both so…read morewonderful. I wish I had come here sooner! Kyla was awesome with the first part of my eye exam. She explained each procedure as well as what the tests were for. I that love GVS has the option to use an optos machine (around $42 sliding scale) that takes a picture of the back of your eye to check your eye health if you don't want to get your eyes dilated. I hate having weird vision for 2-3 hours so I opted to pay for the optos imaging which took less than a minute! They also have a different machine to check eye pressure that isn't the puff of air :) O.D. Glennie was super kind during my eye exam and also answered all the questions and concerns I had. I chose to do a contact lenses consultation which cost me $70 ($60 once you become a recurring patient) they also have potential rebates for contact lenses. All in all I got out of there with insurance for $123 ($70 consult + $25 co pay + $26 sliding scale for optos and tax ) Just some info I asked about as well (as of 11/22/2024) They take State insurance: - Community health (for patients 20 and younger) - Coordinated care (but not AM better) Cost without insurance: $207 eye exam with dilation or $247 if you opt for the optos machine instead of dilation

Had a routine eye exam here & the whole staff is SO friendly! I usually have a lot of anxiety at…read moreeye appointments but the staff made me feel so at ease and relaxed here. From the receptionist to the exam person to the eye dr, everyone was so lovely and patient. I also was told the medical reason behind why I need to wear glasses, i've had them my entire life and never knew before going here! Informative care given in an easy to understand way. Very affordable price points for glasses and the exam as well. Highly recommend!

I first ord of be called e 10th ered my glasses on December 18, 2023 and according to them…read moremanufacturers were not giving them glasses after one year of waiting still no glasses. So I reorder with a different manufacturer and now it's been 6 months. So basically a year + and nothing. I bet my insurance got charged

I had lost one of the nose pieces on my glasses. I arrived at Stahl Optical and they were very…read morefriendly and installed two new nose pieces very quickly. I'd recommend these nice folks to anyone.

We have been going here for our eyeglasses and contacts for a couple of years as they accept my…read morehusband's insurance. They are always super helpful and friendly. I went in today to see about glasses for computer use with my new prescription. The optician helping me, who has helped us in the past, was so helpful! She made up a pair of glasses for me to see the difference between my regular distance glasses to the computer ones. Super helpful to understand how much better they will be for work! She took the time needed and was not rushed. I appreciate the customer service and would recommend this clinic to anyone and everyone. Great location and parking. Thank you!

Positive experience. Moved here from another state and needed a updated contact prescription. Easy,…read morepolite and kind. Recommend.

I rarely write reviews but had to bc I just came to UrSunglasses & had the most wonderful service…read moreby the young man that worked behind the counter. He worked with my son getting him his first pair of sunglasses. Even gave him a life lesson on making sure he was getting the right amount of change. I accidentally left my phone there & ran back in a panic. He held on to them, listening for a ring & even charged it. I mean if that's not customer service I don't know what is.

Best sunglass shop out there in the Spokane area. Awesome customer service and great selection of…read moreglasses. Definitely recommend to stop by if you are in the Riverside Downtown Mall . They are located on the second floor next to Nordstrom.

Desperately needed an eye check up and I have been tired of using Lens Crafters (optometry and…read morelenses) the last few years. They take VSP here, which is awesome. I picked this place because it's association with Eyemart Express. I needed new glasses quickly. So it was a great pair. Getting an appointment was about 20 days out, which I didn't want to wait that long and I was told that you can do walk ins on Tuesdays, Thursdays and Saturdays. So I did that. I called before showing up so I was in the system before my walk in and the walk in experience was great! Another person walked in right after me. Absolutely loved Dr Thompson. I told him my current complaints with my Vision and he explained why my previous prescription was causing problems. Looking forward to getting my new pair of glasses and reduce that eye fatigue. Will keep coming here for my annual check ups! They do the $30, non VSP covered, eye scan to check my eye health. So I like that. I've been worried that lately my vision has changed every year. Hoping that having that scan to compare to will help ensure I'm healthy.

Always enjoy the staff and Jeffrey Thompson gives me good ideas to do for my eye care. Easy to…read moremake an appointment and it is not so far out. Really appreciate that!