I went in for a routine eye exam. My doctor (Claypool) was extremely knowledgeable. Told me I had a…read morecondition that my last Doctor (from another very busy eye surgery place in Spokane) had missed. Answered all of my questions and corrected my prescription. I left there feeling like I finally found a good eye doctor. My wait was 45 minutes past my appointed time, but they had quite a few severely disabled folks being seen and that made them run behind. Seems to be the norm for the larger doctor's offices anyway, so it wasn't a big deal to me. You do have to have patience in these places. I got to watch TV while I waited so that helped pass the time. The facility was exceptionally clean and well maintained. Staff at the front desk were very friendly and helpful. They have a high call volume and the lobby was quite full, so that told me they're quite busy which means: very good doctors!

My wife made a copayment for services on 11/13/25. Our monthly insurance EOB (explanation of…read morebenefits) later came out showing the charged copayment amount was too much and that Empire Eye owed us a refund. I call in every few months asking about the refund. My last two calls were 6/17/26 and 10/20/26. The billing person at Empire Eye always tells me they agree that a $50 refund is due and have sent the "expedited refund request" to "the Finance Dept". Their billing and/or Finance dept is obviously out of control.

I had LASIK here after many years of thinking about it. I was sick and tired of cleaning my glasses…read moreevery ten minutes, and contacts eventually made my eyes miserable. Doctors check everything out and make sure you are physically ready for surgery, as well as mentally. They explain everything that happens and will go in depth if you want. The day of surgery, the team took great care of me, making me very comfortable awaiting my turn. The procedure was professionally handled, and efficiently completed. It was also effective as I now have 20/15, coming from 20/50. So no more squinting to read road signs! And I get to wear my sunglasses whenever(if you have to wear glasses, you know this is a big deal). The instructions for post op care are clear. And when I came in for my post op appointment, the team was top notch. I can't thank Pacific Cataract and Laser enough. They really have added significant value to my life! Thank you!

I chose lasik surgery after my eye sight became so terrible that I fell down the stairs without…read moreglasses and had a scary incident while driving where I accidentally knocked my glasses off and could not see where to pull over. I have to say the whole process was amazing! Staff was kind, procedure was simple. I could already see the next day! I was expected to be around 20/40 which I was happy with but after full healing I ended up with 20/20! I believe these results were due to all the testing they did to make sure I was a good candidate. Plus the skill of the surgeon along with having the best laser technology. I am beyond happy with my results that have changed my life in such a positive way! It's so worth the cost!

I had severe double vision and uncorrected astigmatism from a traumatic brain injury in 2008, on…read moretop of my near-lifelong near-sightedness. The ophthalmologist at Seattle Children's Hospital and multiple optometrists after that all missed it. Spokane Eye Clinic Valley did an *amazing* job. Dr. Ellis caught the double-vision right off the bat, and was able to give me a prescription for prism glasses that fully correct that, my astigmatism, and my near-sightedness. Her professionalism, kindness, patience, and knowledge, as well as that of her staff, was quite refreshing. She made sure my prescription was exactly what I needed, and even made the necessary adjustments a month later (commonly necessary with new prism lenses) without charging for the visit. Now I have my 3D vision back, and my double vision is gone! Alongside that, the office staff and opticians are all friendly, professional, and knowledgeable. They worked with my insurance, and handled everything wonderfully. I cannot recommend Spokane Eye Clinic Valley more highly. Quite simply put, if you have *any* eye troubles, you NEED to see Dr. Ellis. She and her staff are the best of the best in my experience.

If it were possible to share zero stars I would. I've had an ongoing issue that began in February,…read moreafter trying my optometrist decided to refer me to Spokane eye clinic. This is apparently an emergent issue - I'm losing vision in my right eye, and now my left eye has begun showing symptoms. My referring optometrist sent the paperwork by fax in June 2026, it is now September 2026 and nothing has happened. When I call I reach the main office, I have spoken with several people including a gentleman named Thomas who is very helpful, but because this is an emergent case, I must be transferred to triage, every time I get transferred over to triage The girl tells me something different - first it was that they only have a cover sheet, although my physicians office has called each time to follow up and ensure that every page of the fax was received, and most recently she told me that the referral was now dated too far out and I needed new clinical paperwork. I've asked to speak to her supervisor and each time I've been put on hold and the call never goes through or is dropped. From what I've heard, Spokane Eye Clinic has gone drastically downhill recently and nobody is receiving their referral or any follow ups, so I'm not the only one. What a horribly disappointing experience to have. I guess it's no big deal, it's just my vision.

I had been struggling with finding the right contact that would fit for my astigmatism. They…read more(Laurie especially) were so patient and kind with me. I could not have asked for a better team! Also shout out to Terri in contacts who not only helped me get contacts before my trip but also (I think Larry) adjusted my glasses! It was a short notice request for both before leaving and they were beyond helpful! So grateful to be leaving with the ability to see clearly!!

I'm a retired physician & their patient service is horrible…read more 1. I had a retinal detachment & was forced to wait 4 hrs for insurance approval before emergency eye surgery, even though I repeatedly declared I would pay cash. Then, then eye surgeon then let me know how unhappy he wast that I made him wait to do the surgery after 5 PM & didn't even apologize after being told tgat it was the business office that delayed this emergency eye surgery for 4 hours! 2. This year tried to make my usual annual eye appointment 4 different times & each time based on answer message advice to leave message & phone, the clinic would return my call ASAP. I never got a call back, so on 5th call to make appointment, I just waited on line for what seemed like an hour before a real person came on & made the "earliest" appointment for 3 months later!

He is very good eye DR. I usually go there also DR.Haymore is also good DR. Too. I like both of themread more

Super great corneal specialist ophthamologist Doctor person with a friendly staff in the Spokane…read moreEye Clinic. I have serious God help me eye diseases. This is my go to guy. His specialty is rare. He is busy. I have had to wait. Worth the wait. He is in Spokane. Much more convenient that Moran Eye Clinic in Utah. Best care, free parking, immaculately clean.

I love this man. He is so competent, careful, thorough and effective. I heard from my brother…read morethat I could get eye surgery, for cataracts, and also to correct my dismal vision. Since second grade I've had glasses and later, contacts. I am 72 and had cataracts, astigmatism and I was near and far sighted. When I look now through my old glasses I get knocked on my a**. I'm an artist so this was inconvenient at the very least. My coke-bottle bottom glasses were wearing holes in the bridge of my nose. Dr. Skoog gave me surgery for cataracts, Medicare paid for it. At the same time I additionally had to get Toric lenses for astigmatism and they were $1100 per eye, totally worth it. Do you want to see, or don't you? Seeing is good. In case I was shaky or iffy about Dr. Skoog, my brother and some of his friends had had surgery with him. My sister-in-law researched him aggressively and found him superb.

The entire staff at Eye Consultants is so kind and welcoming. I went in for a basic exam and Dr…read more Derzay took his time with explaining everything, treated me with respect and kindness even though I was the last patient of the day. I will be returning with any future eye health needs. Highly recommend.

The staff was rude and unprofessional as was the involved doctor, Gary Filmore, MD. There is…read moreabsolutely NO excuse for this.

I have had Dr. Sturbaum do a couple of eye surgery's and have always been pleased. Each has turned…read moreout well. I appreciate Dr. Sturbaums competence with out being intimidating or talked town to. His bedside manner is very comforting. I particularly like his location right off the freeway and easy to get to. If I were to give one suggestion, I would like a number where I could leave a message for the office if I'm not at home to receive a call back . The girls and nurses have always been the best.

I had cataract surgery there a few years ago and everything was good. All follow ups were done. I…read moredid my next regular ophthalmology appointment when that was due (I have always gone yearly). I was scheduled another appointment 6 months later that I canceled. I had no real complaints at the time and didn't feel the need for that appointment. When I called to make my annual appointment today I mentioned that I thought it was due. I said that I hadn't heard anything from them."Haley" the person I was talking to was very rude and said they leave it up to the patient to call contact them after a cancellation. She was not friendly and was accusatory. I said never mind I will go somewhere else and hung up. I couldn't find any phone number to talk to anyone else about this so here I am. Empire Eye should hire more professional staff. They lost a patient today. They get 1 star for today's experience.

After wearing glasses and/or contacts for 25 years, I'd debated lasik for years. Now, only a week…read moreafter, I can't imagine going back. Not having to take contacts out before bed, to avoid getting water in your eyes while showering, or even adjust your glasses during physical activities- I can't believe this is how everyone else has lived all along! Two days after my appointment and I was feeling well enough to do Bloomsday. The only thing I regret is not doing this sooner. The entire team at LasikPlus did a great job with communication, scheduling, and answering any of my questions. Specifically, Dr.Iwanyk who performed my procedure, told me exactly what was happening every step of the way and I felt reassured the whole time (and by whole time, I mean ten minutes). If you are on the fence, do it- you won't regret it (worst case, have a conversation).

Post LASIK update day 3: Vision is great, can read fine print during ads on tv for example. Quite a…read morebit of ghosting/glare around bright text though. Was told that could take up to 3 months to go away. Procedure: It took around 10 minutes or so, eyes fully numbed, then the Dr. pushed some kind of metal rings around my eyes to keep them open, that was awkward. At times I couldn't tell if my eyes were open or closed, as sometimes my vision went black (creepy). Couldn't feel the flaps being cut by the cold laser. When Dr. was pulling the flaps back, what I was seeing looked like it was going up and away from view, also vision was immediately very blurry while flaps were opened. During the laser sculpting, it smelled like burning hair, although no burning occurred. They say it's just a side effect of the laser reacting with molecules. Vision came back when flaps replaced. Could see everyone right away when I got up, but very blurry. Overall very happy I had this done. Keep your expectations in check, read all the fine print, etc. This is a life changing experience.

You won't find a better Dr. I've been going to Dr. Hurley for 6 years now and he's hands down the…read morebest. Not only does he actually take the time to listen to your concerns, he genuinely cares. Most Doctors shuffle you in and out as quickly as possible but Dr. Hurley makes it a point to get to know the patient. I don't know what I will do when he decides to retire. Hopefully that's a long way off.