COSMA STRIKES AGAIN!! After my last appointment when she kicked me out of her office SHE SENT MY…read moreBILL TO COLLECTIONS FOR THIRTY DOLLARS. It's been over a year since I've spoke to her or her rn Keith. After a year I get sent a bill from an appointment I never had. HORRIBLE doctor, HORRIBLE care from this doctor and staff. Check your statements.

Dr. Kevin Costa and his team were phenomenal!…read more I spent no time waiting in the lobby, and the visit was efficient while still being personable. Dr. Costa took the time to listen to my concerns, and addressed them in detail. His team is highly trained, and it was one of the most pleasant and low stress doctors visits I've had. His office even took it a step farther and followed up with me the following week to review lab results and referrals. Providence truly exceeded my expectations and made it feel so personal. Can not say enough good things about this team.

My brother recommended the providers here. I see why. They were great. Thorough and timely. I…read morereally appreciated how personal and personable both providers were. I highly recommend. I came for a wellness physical and gyn exam. No judgments either which can happen with some docs. Will be back if/when there is a need. Thank you for doing what you do.

I've always received great care from Dr. Cranney, which makes this review especially difficult to…read morewrite. Unfortunately, I've found myself in a really tough situation. After suffering a heart attack, taking time off to recover, and relocating, I've been struggling financially and haven't been able to pay the monthly fee required to continue seeing Dr. Cranney. I've been trying to renew my long-standing prescriptions for high blood pressure and depression--medications that are essential for my well-being. Despite explaining my circumstances, the office refused to refill them. I understand policies and procedures, but this felt cold and irresponsible, especially given the critical nature of the medications. I followed their recommendation to contact the CHAS clinic, but the first available appointment isn't until the end of June. I was then transferred to the hospital's follow-up department, but they were unable to help. At this point, my only remaining option seems to be urgent care, just to access the medications I've been stable on for years. I'm deeply disappointed by how this was handled. I believe patients--especially those dealing with serious health issues--deserve more compassion and flexibility. I hope sharing my experience helps others understand what to expect.

Dr. Cranney has been my husband's and my Primary Care Physician for a while now. We were patients…read morewhen he was at Multicare; I felt he really listened to me, & my concerns. He took great care of my husband; my husband and Dr. Cranney have similar senses of humor so they also genuinely liked each other. The office staff is always friendly, courteous and very helpful. When I needed insurance information and was out of town, I called their office to see if they had the details I needed. Initially, only a portion of the information was found; I received a call a few minutes later from their Office Manager who had gone back into my records and found what I needed. Talk about going above and beyond!

Great personalized care she is awesome, listens to you and your needs. Not rushed very kind and…read moreknowledgeable. I have horrible doctors anxiety and she made me feel comfortable. What a great place.

It is such an incredible privilege to be a patient of Dr Rietze's at Lilac DPC. She is so…read moreresponsive and helpful whenever I need anything - and she treats her patients with such unique integrity. My regular PCP moved to the ER and I was assigned a new PCP through Multicare. However, when I needed to be seen for a physical, I was told that I would have to wait 6 weeks for the first appointment just to meet my newly assigned PCP to establish care... and of course, a copay was expected for that visit. Dr Rietze accepts text messages and phone calls and responds within a day, offering a visit within the next few days, if necessary, but never more than a couple weeks out if non-urgent. She takes her time with me and truly cares about my health... and I'm saving so much money, even on top of insurance premiums! I highly recommend Lilac DPC - this alternative has restored my faith in healthcare.

Title: Inhumane Policy and Fraudulent Billing at Providence (Kaelin Whitcomb)…read more I had one of the most disappointing healthcare experiences of my life at Providence with Kaelin Whitcomb, FNP. I scheduled a standard well check. I had no medical concerns, didn't ask any questions, and didn't request lab work. The only reason I went was to request a routine prescription refill. I knew Providence had a policy about being billed for anything "outside the scope" of a well check, so I intentionally kept it brief and on-topic. Despite this, I was billed for two visits. The clinic said I went beyond the scope of the well check--but couldn't explain what that scope is or what I did that triggered the second charge. They also refused to define what is included in a well check at all. The appointment itself was completely scripted. I wasn't invited to speak, ask, or engage. It was cold, rushed, and impersonal. Providence's policy of not allowing questions, labs, or refills during a well check is not only inconvenient--it's inhumane. It reduces care to a checklist and leaves no space for real preventive medicine or meaningful connection with your provider. Patients deserve clarity, respect, and ethical billing practices. I received none of those things.

Don't go to this woman. First, you have to pay approximately $2000 just to get in the door. As I…read morewas establishing my medical needs, she told my office visits were covered by the $2000 and I could call her for any of my medical needs. On several occasions I reached out with questions or a problem only to be told she wasn't available. I was charged for EVERY visit. I expected to pay for some, but was repeatedly reassured that there would be no charge. She insisted I take several vitamins or supplements, which I could only get at her office. And, if I wanted to use a credit card, I was charged an additional 3%. Nope. find someone else.

Visited first time with Susan Asley on 11/15/23. Immediately, upon entering office, received a…read morestrong sense of patient dislike from staff, unfriendly and rude. None of my concerns were answered including getting correct referrals for other providers, answering questions, nor resolving the reason I came in! Hard to get a callback, lots of delays and mistakes, especially from rude Kaylie, medical asst. Wanted me to see the Dr. a second time to go over things I could not get answered from first visit! She even goofed up the phone call appt. scheduling... After I complained, they dismissed me, without resolving my issues. Complaints underway to Insurance company, state medical board, and Office of Civil Rights for Patient Bill of Rights violations. This place is a huge departure from how care should be. STAY AWAY!!! Be sure to read the reviews below and on Health Grades, same sad treatment. A compound pharmacy even indicated to me that customers were calling complaining about Dr. Ashley and asking for referrals for new doctors.