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Custom Medicine MD

5.0 (1 review)
Closed • 9:00 am - 5:00 pm
Updated 3 months ago

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2 years ago

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Ashley Susan, MD

Ashley Susan, MD

1.8(12 reviews)
0.8 mi

Don't go to this woman. First, you have to pay approximately $2000 just to get in the door. As I…read morewas establishing my medical needs, she told my office visits were covered by the $2000 and I could call her for any of my medical needs. On several occasions I reached out with questions or a problem only to be told she wasn't available. I was charged for EVERY visit. I expected to pay for some, but was repeatedly reassured that there would be no charge. She insisted I take several vitamins or supplements, which I could only get at her office. And, if I wanted to use a credit card, I was charged an additional 3%. Nope. find someone else.

I have been seeing Dr Ashley for many years and my care has been of the highest quality short term…read moreand long term. I was once run our by a golf cart, which opened up a very large cut on my chin . I drove to the office and got a large flap oof skin stitched up. We thought the shin may not be saved, but the job they did it turned out great w/o any infection. I have also have had delays with prescriptions and had to do follow up. She is one of the only or very few doctors that has special or advanced training specifically dealing with seniors. Another thing I like about Dr Ashley, being retired USAF, she cuts to the chase, no BS. She also has a positive view of supplements over many prescriptions. She also sells the highest quality supplements in her separate business next door. I also know she has the same problem as many others businesses. Some people she has hired as admin people just work for a short time and then quit. Finally , a small item, but she has the best phlebotomists anywhere hands down. It should be noted that all the negative reviews I saw were from the same gender.

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Family Medicine Liberty Lake - Dr Susan Ashley

Family Medicine Liberty Lake

2.0(17 reviews)
0.8 mi

0 stars...after being referred to this practice by my OB...my husband physically went into Susan…read moreAshley's office to inquire if they took our insurance and were accepting new patients...we were told yes...and proceeded with changing our primary care provider... First, I scheduled an appointment for my daughter (6) who has had a chronic cough to insure she is seen first and we received a text message reminder of the appointment. Next, after receiving the appointment reminder above and still needing appointments for the rest of our family I called the office to schedule a second intake appointment for me and my other daughter (they will only do two intake appointment per family at a time)...during this phone conversation I was not only told that they were maxed out for patients with our insurance and refused us service... they also proceeded to cancel the appointment for my 6 year old... Being confused by this I asked what would had happened if I showed up for the appointment that had previously been scheduled and confirmed and I was told they would have just turned us away the day of the appointment. I found the staff to be very dry, rude, and uncaring about a situation they had caused...their advice was to call my insurance company...they gave no recommendations for other practices or ways to get help for my daughter who needs to see a dr sooner vs later...and now we have to start the process over...which can take up to a month The next day my husband went back to the office to speak to someone and clarify what happened...they had closed early based on hours posted on the internet...Their website says 5:00, their Google info also says 5:00, (it was 4:45)...my husband also noted the hours were not posted on the door. Furthermore, I called the office twice before this happened, and they never returned either call and she is still currently listed on our insurance website as accepting new patients.

Absolutely horrible experience. Rude staff, hard to get anything accomplished, multiple callbacks,…read moremistakes. No good management and badly disorganized. Read reviews, all similar experiences. RUN, from this Place!

Custom Medicine MD - familydr - Updated May 2026

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