We had an Excellent experience today w/ Dr Colburn @ Spokane Vision Clinic. Both the nurse & the…read moredoctor took their time examining and testing both my kiddos. Additionally the doctor spent a great deal of time discussing & answering all our concerns & questions. He wasn't too pushy in either direction but rather provided us extensive knowledge about both forms of treatment and the success rate of each. We came to the appointment because we were recommended for Vision Therapy by one of our normal family vision doctors but Dr Colburn explained in detail why that may not be the best route to take, we personally picked this clinic despite us being referred to another clinic because of the detailed expertise on their website and we were hoping to seek care from the best of the best no matter the distance of travel (we come from Moses Lake). He also explained the possible need for surgery with my son but not my daughter. He described all of the details of what that would entail and the success rate and potential final outcome from surgery. We felt he genuinely respected our wishes as he could see we weren't a fan of having to have my son undergo surgery. He did a great job educating us with all the knowledge we needed to make our own decision as a parent (my mom was there with us in place of my husband) and recommended we do followup appts for my son in 6 months and 1 year for my daughter unless we see a negative progression in their symptoms or challenges within in their learning abilities that may be (or may not be) from their vision challenges (Strabismus exotropia aka wandering eye). He elaborated on the extensive cost of Vision Therapy and explained that medical coverage doesnt cover the expense because there is no proven medical studies that support the success of it but also told me if we wanted to still pursue vision therapy treatment to certainly do that if we felt it was worth the chance it could make a difference. With that said although he said surgery for my son may potentially help my sons issue there was no guarantee which is why he said we can monitor the condition. We genuinely appreciated his knowledge and willingness to educate us and didnt just soley push surgery beings that was the only treatment he could provide. Lastly his staff was all very patient, knowledgeable and respected our time. We had to schedule two separate appts one for each kiddo that were 1hr apart but they didnt proceed in that manner. Both kids were examined carefully back to back and reviewed with care. They truly took their time with us and treated each kid accordingly. we were a bit nervous coming to the appt because of a couple negative reviews I seen on Google but our experience was awesome...nothing remotely close to some of the negative Google reviews I read. Im so glad I followed my instincts to schedule with this clinic oppose to the original one we were referred to in TriCities. I felt Dr Colburn truly cared and went above and beyond to give me all the background knowledge I needed to feel comfortable navigating and making my own parental decision now and going forward. If you or your kids are having vision limitations such as my kiddos I highly recommend you schedule an appt here. While we didnt get the prognosis we were expecting I think it was better because he educated us in all the treatments we could ultimately choose to pursue how we felt best necessary. When we originally began reviewing this issue 1yr ago with one of our home vision doctors it was dismissed and mis-diagnosed. When we seen a different doctor within the clinic he recommended the vision therapy. The 1yr lapse of time really had me frantic about the situation and feeling like I was racing against time to not fail my kids need for care. But knowledge is power and this appointment really allowed my concerns to be recognized but not be full of worry. Thank you Dr Colburn & staff of Spokane Vision Clinic you really helped me relieve some stress from my worried Mama mind that I have the knowledge I need to proceed in the manners I feel necesssary.

Since they have changed ownership, they are charging $60 up front to get a printout of your…read moreeyeglasses prescription.

I almost never write reviews but felt compelled to do so after myj experience with Spokane Optic…read more After having my prescription updated via a Optometrist I ordered some Ray Ban sunglasses with the new prescription. When they came back I could not see/focus with them so Spokane Optical sent them back to have them corrected. Long story short, they had to send them back three times and I still could not see with them. I took them back again and they told me they wouldn't send them back a fourth time. I appealed the decision to their administrators and they said they would not send them back again. Each time the sun glasses came back the prescription was changed. So I got stuck with a $700 pair of sunglasses that I can't even use. I would not go back to the north office ever again. Try another vendor.

I rarely write reviews this bad and hate doing so now. The plus is that the staff are very…read morefriendly. The downside for me was this one instance. I had just lost my only pair of eyeglasses. I took my prescription to this optical shop in the same building where I had my exam and where I had purchased glasses before. I found a decent frame and ordered glasses. I wear bifocals and am required to wear glasses while driving. Because the lenses were to be coated, I was told the lab would take 2 weeks, based on the insurance I have. That seemed excessive to me but I did not have an alternative. Two weeks later, the glasses arrived at their shop. When I got there to be fitted, it turns out that the glasses were improperly made, presumed to be from a wrong measurement for the bi-focal line. The employee said she must have measured for tri-focals. Maybe or maybe not, but the glasses were sent back to the lab. I asked for a "rush" and was told it should be another week. That has now past. I called and was told the glasses should be here by the end of this week. That is FOUR WEEKS to get much needed glasses, twice as long because of their error (in the measuring or in the manufacture). The employees said they are directed to send the order to the lab dictated by my insurance company (VSP). That may be, but there SHOULD be some recourse to expedite orders, particularly when it was their error. I'll also be contacting VSP about this service.

The staff was rude and unprofessional as was the involved doctor, Gary Filmore, MD. There is…read moreabsolutely NO excuse for this.

The entire staff at Eye Consultants is so kind and welcoming. I went in for a basic exam and Dr…read more Derzay took his time with explaining everything, treated me with respect and kindness even though I was the last patient of the day. I will be returning with any future eye health needs. Highly recommend.

Dr. Fairborn and the office team are nice and have obviously been trained in customer service…read more However, at my last eye exam, I had some kind of allergic reaction to one of the drops I was given and came in the following day for a quick follow up to my regular exam to figure out why my eyes were red and the skin around them completely blistered. I'd been told "come in if you have any issues!" So I did, but was not told that this would be considered a new visit - and it was charged to my insurance company and incurred an additional $50 copay that I was never informed about until I got the invoice in the mail. It would seem like if you have a strong reaction to something that happened during their treatment, you would be seen without it incurring another charge. OR at least you would be informed of such. The glasses that my husband and I ordered from them scratched easily despite paying extra for scratch protection - and I only ever used the cloth given to me. After shopping around we realized we could have saved hundreds going elsewhere. Also keep in mind that one of their employees is "hands on" - that is will touch your shoulder, arm or get into your personal space. While I'm generally really easy going, it happened often enough and bothered me enough to have to ask to have someone else help me - the request was granted, but the nurse I spoke to acted like I was being unreasonable for making the request, and i had to continue to make the request every time I came in - apparently it was not noted in my file. I hate giving negative reviews, but thought it might help others to share my experience. I will be taking my business elsewhere and encourage others to do so as well.

I just moved to town, and my last pair of contacts ripped as I was taking them out for the evening…read more I called several other optometrists in the area and requested a pair of samples, explaining that I had my current prescription and would purchase a box of contacts from them. Those places all declined to provide a sample pair unless I had an exam, even though I explained I had my current prescription. When I called Northside, Megan answered the phone. She was fabulous! She asked me what my prescription was, found that they had samples, and provided them to me after purchasing a box of contacts, exactly what I needed! When I arrived at the store, a receptionist warmly greeted me and explained that Megan would be right with me. I sat in their lovely waiting room for a minute before Megan got me my samples and ordered me a six-month supply, all for tremendously cheaper than I had paid for that same box at other stores in the past! Megan solved a major problem for me in minutes and with great kindness and respect. The customer service at Northside Vision Center is truly fabulous, and they've made a lifelong customer out of me!

I wanted to get new eyeglasses and have the testing done by an Optometrist who had not treated me…read morebefore. What a pleasure to have all of my needs met at this office! Dr. Melissa Barnhart did more than I have experienced with other such practitioners. The staff were pleasant and equally professional. I can recommend that the public get service at this office.

Dr Sirott was thorough and very personable. I took advantage of updating my lenses through Vision…read moreInstitute Northwest

I have lived most of my life with one droopy eyelid. I was embarrassed for a lot of reasons and…read moresometimes people thought I was having a stroke. About 25 years ago I had surgery in Portland and it was successful at that time but eventually it was sagging again. About 8-10 years ago I had another Dr. in Spokane do surgery . After a few months I knew the swelling wasn't going to go down anymore and it just didn't work. That doctor told me that it can only be done 2 times. About 4 months ago I went to get new glasses, because even with my glasses I was seeing double. Dr. Stacie Nichols at "The Vision Source in Davenport referred me to have my eye surgery and to "Spokane eyelid and Orbital" for the eyelid work. From the first contact until today I have been very impressed with the care I was given. Dr. Kevin Michels has been great to deal with every time I saw him and today my eyes are better than ever!! Thanks to all!! Great guy to deal with.

I Highly recommend Dr Broadbent and his caring team. From the moment optometrist, Christine Vogel…read morefrom Americas Best in Coeur D'Alene referred me each person I talked to and met was professional, kind, thorough and pleasant. Thank you Savanah for putting me at ease immediately & the extra cookies after. Also thanks to the receptionist, I forget her name, Christine, Steph and Candace who assisted Dr Broadbent were reassuring me along the way. My experience was excellent, I was comfortable and confident with the team & look forward to the benefits in a few weeks. Already Im having positive results. By following directions of ice every hr I only needed to take Tylenol 2xs. Today, the first morning I woke with a check in call from the office and I had no pain and have minimal swelling. Icing 3xs during the night made a difference. Thank you all~ PS My apology for forgetting to thank someone unforgettable, Liberty the Nap Dr. She was reassuring, kind & attentive. Day 4 Im recovering quickly from this procedure without much swelling & only min bruising! Extremely pleased with Dr Broadbent's light touch!

Had a routine eye exam here & the whole staff is SO friendly! I usually have a lot of anxiety at…read moreeye appointments but the staff made me feel so at ease and relaxed here. From the receptionist to the exam person to the eye dr, everyone was so lovely and patient. I also was told the medical reason behind why I need to wear glasses, i've had them my entire life and never knew before going here! Informative care given in an easy to understand way. Very affordable price points for glasses and the exam as well. Highly recommend!

I had my first exam with O.D. Jonathan Glennie and Kyla at Garland Vision who were both so…read morewonderful. I wish I had come here sooner! Kyla was awesome with the first part of my eye exam. She explained each procedure as well as what the tests were for. I that love GVS has the option to use an optos machine (around $42 sliding scale) that takes a picture of the back of your eye to check your eye health if you don't want to get your eyes dilated. I hate having weird vision for 2-3 hours so I opted to pay for the optos imaging which took less than a minute! They also have a different machine to check eye pressure that isn't the puff of air :) O.D. Glennie was super kind during my eye exam and also answered all the questions and concerns I had. I chose to do a contact lenses consultation which cost me $70 ($60 once you become a recurring patient) they also have potential rebates for contact lenses. All in all I got out of there with insurance for $123 ($70 consult + $25 co pay + $26 sliding scale for optos and tax ) Just some info I asked about as well (as of 11/22/2024) They take State insurance: - Community health (for patients 20 and younger) - Coordinated care (but not AM better) Cost without insurance: $207 eye exam with dilation or $247 if you opt for the optos machine instead of dilation

I had a great experience with North Spokane Eye Care. It had been awhile since I had been to an…read moreoptometrist, and I had some eye problems I was concerned with due to a thyroid condition that affected my eyes. Tamara was great in performing my pre-tests and Dr. Shurtz quickly put my mind at ease regarding the changes in my eyes since my last prescription. One of the real gems in their office is Jackie, the optician. I hate choosing glasses and my last pair of glasses were ugly and didn't fit right, so I seldom wore them and used readers. Jackie was incredible in kindly educating me regarding my choices and helped me select a great pair of progressive lens glasses (from a surprising selection) and I got a pair of driving glasses at the same time. She is a lot of fun to work with. One of the first things I noticed when I changed from readers to glasses was how clear everything looks! I should have done this way earlier. I highly recommend these guys and will be back again next year.

SAM is RUDE. She won't look into weekdays you have off to see if they have appointments available…read morefor any future dates, you can take her "next available appointment but she can't just make them up", her words to me before She hung up on me for telling her to provide customer service and do her job. Place is a black hole that will inevitably disappear since they offer zero customer service or any flexibility to your schedule. Sorry I have a life and don't work as a receptionist kid, grow up.