I went in for a routine eye exam. My doctor (Claypool) was extremely knowledgeable. Told me I had a…read morecondition that my last Doctor (from another very busy eye surgery place in Spokane) had missed. Answered all of my questions and corrected my prescription. I left there feeling like I finally found a good eye doctor. My wait was 45 minutes past my appointed time, but they had quite a few severely disabled folks being seen and that made them run behind. Seems to be the norm for the larger doctor's offices anyway, so it wasn't a big deal to me. You do have to have patience in these places. I got to watch TV while I waited so that helped pass the time. The facility was exceptionally clean and well maintained. Staff at the front desk were very friendly and helpful. They have a high call volume and the lobby was quite full, so that told me they're quite busy which means: very good doctors!

It was a nightmare. Carina of the billing department was terrific; spent a lot of time getting us…read moresigned up and making sure the procedure would be covered by insurance. BUT the "glaucoma eval" was 45 mins. late and was a joke -- basically just an unneeded vision check. Then the consult was 2 hours late and the surgeon decided he didn't want to the procedure we were there for that day. We ended up staying in a hotel overnight after he tried to talk us into something else entirely. The procedure worked, as our primary eye doctor was sure it would, but we were completely underwhelmed by the surgeon's "info" and recommendations and the prescription for the follow-up eye drops was never even sent to the pharmacy! All told, this office cost us 4 hours of waste time, $150 for a hotel, and a lot of confidence. We will NEVER go there again.

I had severe double vision and uncorrected astigmatism from a traumatic brain injury in 2008, on…read moretop of my near-lifelong near-sightedness. The ophthalmologist at Seattle Children's Hospital and multiple optometrists after that all missed it. Spokane Eye Clinic Valley did an *amazing* job. Dr. Ellis caught the double-vision right off the bat, and was able to give me a prescription for prism glasses that fully correct that, my astigmatism, and my near-sightedness. Her professionalism, kindness, patience, and knowledge, as well as that of her staff, was quite refreshing. She made sure my prescription was exactly what I needed, and even made the necessary adjustments a month later (commonly necessary with new prism lenses) without charging for the visit. Now I have my 3D vision back, and my double vision is gone! Alongside that, the office staff and opticians are all friendly, professional, and knowledgeable. They worked with my insurance, and handled everything wonderfully. I cannot recommend Spokane Eye Clinic Valley more highly. Quite simply put, if you have *any* eye troubles, you NEED to see Dr. Ellis. She and her staff are the best of the best in my experience.

I called to let them know I was running 10 minutes behind and to see if I need to reschedule my…read moreappointment. They said no come in you have a 15 min grace period. I got there at 11 am and had all my forms completed. The girl gave me a packet and told me to go sit in section D. From 11:05 to 11:50 am nobody acknowledged me and nobody told me they were running behind. I waited and waited. I did not end up going to my appointment because I did not have another hour to go and sit around. Terrible place - they were not like this but they were bought out and now run by a different group. Go somewhere else. I am hoping they do not bill my insurance for this since I did not leave anywhere past the waiting room. The girls who came out did not apologize, did not take accountability, and just stared at me when I asked why I was not notified of the delays.

I had LASIK here after many years of thinking about it. I was sick and tired of cleaning my glasses…read moreevery ten minutes, and contacts eventually made my eyes miserable. Doctors check everything out and make sure you are physically ready for surgery, as well as mentally. They explain everything that happens and will go in depth if you want. The day of surgery, the team took great care of me, making me very comfortable awaiting my turn. The procedure was professionally handled, and efficiently completed. It was also effective as I now have 20/15, coming from 20/50. So no more squinting to read road signs! And I get to wear my sunglasses whenever(if you have to wear glasses, you know this is a big deal). The instructions for post op care are clear. And when I came in for my post op appointment, the team was top notch. I can't thank Pacific Cataract and Laser enough. They really have added significant value to my life! Thank you!

I chose lasik surgery after my eye sight became so terrible that I fell down the stairs without…read moreglasses and had a scary incident while driving where I accidentally knocked my glasses off and could not see where to pull over. I have to say the whole process was amazing! Staff was kind, procedure was simple. I could already see the next day! I was expected to be around 20/40 which I was happy with but after full healing I ended up with 20/20! I believe these results were due to all the testing they did to make sure I was a good candidate. Plus the skill of the surgeon along with having the best laser technology. I am beyond happy with my results that have changed my life in such a positive way! It's so worth the cost!

If you're thinking about having someone laser your eyes, please consider Empire Eye Physicians. I…read morerecently underwent Lasik surgery at the Laser Institute and I could not be more pleased! The entire staff and physicians were extremely professional to work with. Malinda was very informative throughout the entire process. Everything was thoroughly explained to me. Dr. Claypool was fantastic with my preop and postop visits--very informative! Dr. Sturbaum also saw me preoperatively and performed the procedure perfectly. I know there are other laser treatment centers that might be a little cheaper, but seriously, it's your eyes! I work in the medical profession and know when someone goes above and beyond what is expected, and everyone at Empire Eye does exactly that! I absolutely recommend them without hesitation!

As a retiree in my seventies on Social Security, from looking at reviews, talking to people and…read morelooking for an eye exam and professional team, I chose Vision Institute Northwest. From calling for information, later to schedule an appointment, to exams, I was treated well by everyone throughout the process. Everything was explained as we went through all processes, questions I raised were explained and answered to my satisfaction. I chose frames with assistance, run through the costs on my plan and the cost on lenses only, given options for my new glasses, helped to order lenses for my seldom used frame I had from 12 plus years ago, so I could have a reasonably priced pair for backup. All in all a very good experience.

Dr Barnhart and the entire staff was very friendly pleasant and helpful the entire experience was…read moreabove and beyond thank you

COSMA STRIKES AGAIN!! After my last appointment when she kicked me out of her office SHE SENT MY…read moreBILL TO COLLECTIONS FOR THIRTY DOLLARS. It's been over a year since I've spoke to her or her rn Keith. After a year I get sent a bill from an appointment I never had. HORRIBLE doctor, HORRIBLE care from this doctor and staff. Check your statements.

Dr. Kevin Costa and his team were phenomenal!…read more I spent no time waiting in the lobby, and the visit was efficient while still being personable. Dr. Costa took the time to listen to my concerns, and addressed them in detail. His team is highly trained, and it was one of the most pleasant and low stress doctors visits I've had. His office even took it a step farther and followed up with me the following week to review lab results and referrals. Providence truly exceeded my expectations and made it feel so personal. Can not say enough good things about this team.