Horrible customer service!!!
**Warning** Do not pay these guys a penny until products are delivered, service is complete and you are satisfied! My bad for not checking reviews first before dealing with them. They were referred by a friend.
Go visit Moon Valley in Irvine (Veronica) or HB (John/Riley). Both have the nicest sales people and aren't pushy. You get what you pay for. They have all the trees you can physically see and touch unlike this other nursery.
Experience with Standard Grp: They will over promise and under deliver. We thought we would save a little bit of money from Moon Valley but did we think wrong! Oh and make sure to review all their "NRNC" (No Return No Cancellations) policy which was never provided to us. They're probably drafting it up now as I am typing this review.
Our project was over $10,000 which isn't a small deal. They just promised just to get the $ and couldn't deliver the 32- 12 ft trees come the day before delivery. Anthony, the sales person was non responsive. We had our contractors ready to plant so the promised delivery day was important. We texted and called, texted and called and silence. Finally texted that we wanted to cancel everything. Then, a James, returned a call but was so condescending saying they were so busy and "had other customers" besides us. How rude. We just needed some sort of confirmation but of course that's when James mentioned they didn't have all the trees as promised nor ready to deliver because they didn't pass "QC" (quality control).
Anyhow this escalated up to the CEO David Schneider but he was no help. Only Maribel was nice who contacted us trying to resolve the damage but the damage was already done. Nothing has been delivered but David is still pushing for a No Return No Cancellation.
After weeks of cancellation and 0 product or services they feel the need to keep $10,300 of fully paid funds. Nice... read more