succulents Box has a wide variety of Succulents and they arrive in great shape. Other companies I've ordered from the have come damaged and in pieces that's why I'll no longer order that's not a Succulents from anyone but Succulents Box. read more

I shipped the return to the exact address provided in the official PayPal dispute instructions. The package was later returned to me marked "Return to Sender - Insufficient Address." By that time, however, PayPal had already closed the case in my favor and issued the full refund. I was also reimbursed $14 for the return shipping cost. After 47 days, multiple emails, being told returns were not accepted, then being required to return the merchandise at my expense, and navigating dispute instructions between PayPal and my bank -- the matter was ultimately resolved in my favor. I complied with every instruction given. The case is closed. The refund was issued. Draw your own conclusions. And I see some of my photos were removed from my initial review... it's cool, as long as I got ALL my money back!!! You never win when you play dirty!!! read more

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They were very good a few years back. Placed an order late last year--one of the plants looked a bit peaked on arrival, but chalked it up to a little stress. A bit more than six weeks in, it was definitely dying. Contacted customer service and could not get a replacement as I had missed the deadline by a week or so. I don't remember the fine details. Offered me a $15 coupon, but never got it and never heard back after my last email. First time on a return or a replacement I feel like they could have made a better effort. I've had many plants from them before, including as gifts. A few died but well after they were received and definitely user error. read more

My Mom wanted me to send her a "start" from my Christmas cactus but I was worried it wouldn't make it from California to Montana. So I googled Christmas cactus and came across Succulent Box and thought I would try ordering her a cactus from them. I was a little skeptical as to whether the cactus would be beautiful and healthy and I have to say I am pleased beyond words! The cactus was in perfect condition and within a day or two had beautiful buds and a bloom (see photos). I highly recommend this company and will definitely be ordering from them again! read more

I ordered from I got from them and they're all awesome. They come nice and healthy. They come in a good times and if there is a problem, they will fix it right away. The I from them and only them can take my word for it. They're a great company. read more

This is a fantastic company. I wish I had found them sooner! I joined the subscription box club and also bought 2 additional plants. No shipping issues. read more

To date I've placed two separate orders with succulent box. My first order was a request for five air plants. I made the selection for bulk air plants at random and made a special request, fully understanding that the listing said that it was random. The team took the time to see my note, highlighted, and send me a variety of plants. In today's day and age, I have to say how impressed I was that the team took time to not only read my note, acknowledge it and fulfill my request. My second order was for variety of house plants. I can't say enough, good things about the quality of Plants and the care which they are packaged. Succulent box is truly a double edge sword. They have a great variety of plants that are healthy. The downside is they make it too easy for me to search and purchase. My wife is going to kill me. Thank you! read more

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Bought 6 all but two were dead or damaged - one vase was broken - haven't heard back from support read more

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On 6/25/25 I ordered 2 plants from Succulents Box. I received the order on 6/30/25. The Purple Heart Tradescantia Pallida, $6.58 came damaged. I emailed the company immediately with pictures upon receipt to inform them of the damage. I did not receive a response. On 7/1/25 I emailed them again. Still no response. I called the customer service number and had to leave a voicemail as no one answered. I also attempted to send an inquiry on their website which would not go through. I suspect after reading reviews that this may be a bogus company that just steals money from customers for inferior products. I would like to receive a refund! Buyer Beware!! Do Not Buy From Them! You Have Been Warned!!! read more

I ordered two succulents, received them and they were dying.A mess. I contacted succulents box via email right away, It's now five days later and I still have not heard back. I called customer service and it goes to some weird voicemail. I'm extremely disappointed, the dollar doesn't stretch too far these days so I like my money to be well spent. read more

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BUYER BEWARE!!! My daughter ordered a succulent arrangement for my 80th birthday listed as coming in a "cement" container! She paid $67.76, including $14.95 shipping!! It arrived cracked to pieces, because it doesn't resemble cement..it is merely some sort of styrofoam "bowl"!! Upon requesting a partial refund to my daughter, it seems they will ship another one or give a $27 credit for future purchase. A future purchase is out, because I am not paying $15 shipping for anything. They do not answer their phones, and it took two emails to get a response! So I am left with receiving another mess of a cracked arrangement via USPS!! HORRIBLE CUSTOMER SERVICE!! DO NOT BUY FROM THIS ESTABLISHMENT!! ***FYI: I just tried to share this review directly on their site; as of yet, it has not posted!! Now I see how these companies have such glowing reviews on their sites!!! read more

I love the 3 succulents I bought.They were packaged well, and perked right up. It will not be my last purchase!

Wow what a wonderful company. They have a huge selection and they arrive in wonderful shape. This company knows their plants and knows how to ship so your plant arrive healthy and secure. Don't hesitate to purchase your succulents. They also have a great video on YouTube. Thanks so much. Mary read more

they have beautiful succulents. I look forward to my monthly delivery. the plants are very well packed so they arrive in good shape.

I live in the northwest where temps in the winter are below freezing. Succulents Box sent me Dec. & Jan. plant of the month dead on arrival due to lack of packing material for proper insulation. I cannot reach anyone by phone or message at Succulents to put a stop to the order. Please beware of this company. It take a lot of disappointment for me to write a negative review. read more

Succulents Box is my go-to store for all things plant: besides a huge succulent AND houseplant inventory, they have quality, cute pots, plus the gardening tools and soil I need. I'd rather spend time browsing this website than going to a physical store, because (besides not needing pants) SB has healthy, hearty, pest-free plants, reasonably priced. They package them so well for mailing that those li'l critters come through the shipping wars with flying colors. Waiting for my latest batch to arrive is like waiting for Santa! Theyll answer questions too. I'm not a friend or family member, just an honestly happy customer. So go check them out! read more

I found this company when googling for a plant delivery to my colleague in Colorado to celebrate her work anniversary. Pricing and selection was great, shipping was fast, and my colleague LOVES her new golden snake plant read more

Succulents Box - Nurseries & Gardening Near Me - Silverado, California

This company advertises buy two get one free. I put three items in the cart and the cart total did not register that one item should be free. I have called customer service and left multiple messages with no response. Very poor customer service. I took my business elsewhere. read more

I have calling Succulent boxes for days and have sent them 3 email. I purchased a spider plant for my mother in law. $50.00 and 3 weeks later. Her plant looks like this: This is a terrible business with a total lack of respect for its customers. Thue fail to understand that people work hard for their money and really don't appreciate just handing it over to them for this their poor product quality. This is very disheartening situation and I am sure this company doesn't care after they take your hard earned money other wise they would respond to their customers read more

Succulents Box - I have calling Succulent boxes for days and have sent them 3 email. I purchased a spider plant for my mother in law. $50.00 and 3 weeks late - Nurseries & Gardening Near Me - Silverado, California

I ordered some succulents and houseplants and they all arrived carefully packaged and were all beautiful. I just started getting into succulents and will order more when I feel the need to expand my collection. read more

For as small of a company as they say they are, they handle their orders with consideration and consistency. I ordered a few days ago, and the package got shipped out nearly two days later. An additional two days later, my succulents were at my doorstep. They came in perfect condition, and I was even given a bonus one. They take great consideration and care into how they're packaged to prevent damages, and I admire that greatly. It works, as nothing I received was scathed. They have a wonderful selection to choose from online; but I bet it's even better in person. If I were located near there, I'd no doubt stop by every day. read more

After experiencing a dead plant issue and months of no response from customer service. They finally reached out after my first review on here. When they reached out they kept asking me for the same info that I had previously sent when I was first having the issue with the plant. I followed the instructions on filing a complaint/claim using the email. I sent that off followed by a few others waiting for a response which never came. I also tried to call several times leaving voicemails. In return apparently didn't warrant a response either. Finally after the first review I wrote they reached out. Again asking for everything I sent them already. Low and be hold they had no records or anything from me via email. It was 4+ months before I heard anything back and my emails were all deleted so of course there is nothing they could do! I don't recommend using this company just go to your local greenhouse!!! read more

Healthy plants nice variety to choose from, shipping is fast, and packing is done well. Will order again.

Ordered plants here for my garden decoration. The plant arrived in good condition. The package comes with care instructions, so it is super helpful for a succulent newbie like me. read more

Succulents Box - Nurseries & Gardening Near Me - Silverado, California

I was nervous living on the east coast that this sensitive plant would not make it but boy it is beautiful!! It was packaged with care, and had a lot more growth on it than I was expecting, and super healthy. These cost around $40 in a 4 inch pot at my local nursery, so glad I ordered here! The variegation on her is stunning! read more

Succulents Box - Nurseries & Gardening Near Me - Silverado, California

I have ordered online cacti and other succulents from Succulents Box. They have extensive inventory, high quality plants, and you can tell every plant is carefully packaged for shipping. Five stars in every respect. But that's not all!! In exploring more about the nursery and it's business, I found that I luckily live about two miles from their actual location. Best of all, they are open to the public. So today I headed over there and WOW! What an experience. I got to see the operation, meet some of the wonderful staff, and was able to select and purchase wonderful, quality, well loved plants. I was greeted by Carey and Sophie. They set me up with a flat and let me wander, look, and choose any specimen I wished to purchase. I admit I went crazy and bought nearly three flats of exquisite cacti, Haworthia, Lithops, you name it. Duke took over and spent time with me while I shopped. He answered my questions and showed me the operation. Duke was great. Again, WOW!! The same wonderful, caring, hardworking staff I met today are the same wonderful people packing your online returns. I've met them in person. They care about each and every plant and each and every customer So, whether online or locally visiting the nursery, Succulents Box cannot be better. I wish I could give ten stars. If you're interested in high quality succulents and cacti, healthy and well grown, then give Succulents Box a try. You will not be disappointed. read more

A Peperomia Hope has been on my wishlist for a while, and I decided to finally go for it when I saw it for a great price on the Succulents Box website. I am so pleased with my lil plant! He's so cute and arrived in really great condition. It was actually a really full plant which is always nice. Now the question is, can I keep it alive? read more

Just what I was looking for. Looking for succulents for new landscape. Great selection, super friendly staff. read more

Succulents Box - Nurseries & Gardening Near Me - Silverado, California

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I had an order that wasn't filled properly. Since I bought it on the Internet I expected the worst case scenario. After contacting their customer service I was pleasantly surprised. They told me to keep what I had and they would send out all new things in the next day or so. They have sent me three emails asking if everything is OK and if I've received them yet. Above and beyond the call of duty. Tremendous customer service great products and I would recommend them to anybody read more

I love to buy my house plants and succulents here! Their prices are accessible. They have rare plants to find and super cute pots! read more

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This was my first time ordering succulents online and it went well! Ordering was easy, the plants arrived on time and well-packed with instructions on proper care. Am a newbie to succulents so I also got the Beginner Kit (wood) which was perfect. Their website is easy to search and has many helpful tips and information. Very happy and hoping to get more interesting succulents in the future! read more

UPDATE: After many emails back and forth, and a claim that a replacement plant was sent but somehow was lost when UPS never received the item, I have received the missing plant. The products in the box are nice but customer service really needs a major overhaul. read more

They have variety of succulents that I couldn't find in other places. Love my bunny ear cactus. I will buy more for my garden. read more

Succulents Box - Nurseries & Gardening Near Me - Silverado, California

It was my first time ordering from Succulent Box. The first time it was supposed to arrive, it was returned according to the note tracking note for whatever reason. I reached out to the company and the lady said they will resend it. The tracking note said it was delivered. But nothing have arrived in our mailbox. I told them I just wanted my money returned. They still wanted me to track the package from the USPS. It's a lot of trouble waiting and walking back and forth to our mailbox which is some walk away from our house. I am not happy buying from this company. They should use UPS or FEDEX for guaranteed delivery. I still have to check with USPS what happened to my package. Note: You better not delete this rating or I will post my rating in FB. read more

Best EXPERIENCE EVER! BBB review rating is not a concern to me. Can't believe this.

I ordered 9 air plants and they arrived today! They were packed well with an care instruction card and look exactly as expected according to pics on the website! Look great!! THANK YOU! read more

Succulents Box - Nurseries & Gardening Near Me - Silverado, California

everything is well organized, very cute, good quality plants. they have cute artwork up as well

I was a bit skeptical ordering on line but I saw so many good reviews. I'm happy I did. My husband was so happy to receive his gift of 6 beautiful plants. He has a green thumb. I highly recommend this company for your succulent needs. read more

Such a disappointment... Placed an order online and received 4 out of 6 plants, poorly packaged. There was soil all over, 3 plants were buried in the dirt that'd been completely dislodged, 1 hilariously so, last one was broken into pieces... they run a subscription box service, one would think they have shipping down to a science. Not even close. I emailed them immediately because the delivery confirmation message they'd sent listed some of the missing plants as delivered even though the packing slip acknowledged not all were included; I also mentioned the poor condition of the plants. They replied soon after asking for photos, but when I sent those it took a while for the next reply. They should've taken longer because their response pretty much amounted to, "yeah, we sent garbage your way but you're right, records show the other two plants are indeed going in a separate shipment, let us know if you have any other concerns!" ??? If the pictures I sent didn't raise any concerns, I wouldn't know what to tell them. I'd been getting increasingly upset since opening the box, those plants were meant for gifts but there's no way I can give those to anyone. I figured they'd at least apologize, instead didn't even acknowledge it. I'm glad I ordered some plants first and didn't buy the subscription as a gift right away which was my intent eventually if the plants looked good. To be fair, I got what I would've considered a nice aloe plant for a good price, but since I had to spend an hour carefully cleaning and repotting it, I'm not so sure anymore. The free succulent with the purchase of 3 never arrived and wasn't mentioned as coming with the pending 2, but I'm afraid to see the state those will arrive in so we might've just saved a plant. If you have a YouTube channel or popular Instagram, maybe you'll get better service. Otherwise, beware. read more

Don't get a subscription. I feel like I need to warn people about this company. Many of the monthly boxed succulents were loose out of the pots when they arrived- a loose mess of dry dirt and plant. Despite following care instructions EXACTLY, half of plants died. Also, the plants were very small. So, very small, poorly packed and half died. WORST OF ALL, they just renewed my membership and charged me despite many attempts to contact them to say "do not renew." They wouldn't answer their phone, return messages, or answer emails. Beware, once you buy one year of boxes they don't give you any way to NOT renew. This is crazy! I ended up contacting my credit card company, who also got no response from Succulent Box. Luckily AMEX refunded my money for the the additional year I was charged for. Ps.: on Succulent Box website they actually write, "Don't create a dispute with your bank... " Really? read more