I hate to leave a bad review for some place that I've never done business with, and that's probably why I'm not leaving a one star review. But I drove all the way from Kyle to this place, in Far North Austin, based on their answering machine message that they were open until 4 p.m. on a Monday.
Got there a little before 230, only to find no signs of life. The nice neighbors next door told me that he sometimes runs errands but comes back but usually puts a sign on the door if he's gone temporarily. There is no such sign on the door. So I called again, and left a voicemail,, which the neighbors said he was usually good about returning.
And so we waited about 20 minutes to see if he would show back up. I also left a message on their Facebook page, which appeared to be tied primarily to the San Antonio location. I never heard anything. Even at the time of writing this review, hours later, I've still never received a call back.
In the end, customer service and follow through and doing and being where you say you were going to be at set times, is what most businesses live or die by. Whether this was a one time oversight on their part, or routine, it's hard to say. Although I do see at least one other review on here referencing having a hard time getting ahold of them consistently.
Luckily for me, the second choice that did come up on my original Google search was close by and open and had what I needed. As otherwise my 60 mile round trip trip would have been completely in vain.
But I know where I won't be taking my business in the future, & I know where I won't be recommending people go to want to stain their concrete.
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Just a quick update. 5 days later and I still have never been called back nor have they responded to my Facebook post. Want atrocious customer service? You've come to the right place! read more