Hands down amazing experience. I've never been to a spa or done any of these treatments before but…read moreI got the Shiny Pearl and I definitely felt like one after. The staff was so kind and helped explain all the facilities and gave suggestions on which to use at what time. The treatment itself was heavenly. And all the facilities were so clean! They have a bunch of different hair/skin products to use after your treatment and they have tea, a coffee machine, water and snacks in case you're in need of some sustenance during your visit. They even have an ATM near the entrance if you forget cash for your tip, or you can Venmo/Zelle. I will 100% be coming back!

Lovely experience all around, I see why people come here to get pampered! Felt super refreshed and…read morerejuvenated afterwards would highly recommend trying if you've never been to a Korean type spa or just in the area (have to book in advance!) Facilities were clean and lovely, they have the spas and massage rooms on the first floor and a clay and salt room on the second floor. There is a vanity room where there are plenty of snacks and water/coffee/tea for you to rehydrate yourself with. I believe you get an hour before and after your appointment to enjoy all the amenities. And if you get the scrub highly recommend coming early and softening up your skin in the spas beforehand. I got the silverbell 1 hour message, which comes with the scrub, massage, and also a hair wash. The lady was super gentle and checked in on me whether that was the water temperature, scrub pressure or the massage strength. I thought with everything going on in this it might feel too rushed but time felt well budgeted.

I came here for a two hour Swedish massage for my birthday and it was incredible! I've never felt…read moremore relaxed. The spa is gorgeous in itself and the service was wonderful. I highly recommend Spa Siam and will absolutely be coming back again!

My massage at Spa Siam Orchid was an incredible experience. The place was spotless, and the staff…read morewas incredibly friendly. I received a deep tissue massage, and I felt incredibly relaxed afterward.

The spa surroundings are relaxing and beautiful. The pool is refreshing while enjoying beautiful…read moresurroundings. My massage from Katie was fantastic. She listened to my request and delivered spot on. Alona at the front desk went above and beyond in helping me with technical details. Kudos to the whole staff.

I originally requested two massages the first started 20 minutes later than scheduled which pushed…read morethe second one to 1 hour after scheduled. When I asked reception they said "oh yeah we had to change the times to accommodate other guest" Unfortunately we ended up having to cancel reservations for a restaurant since we were so behind. The massage itself was okay nothing special but also not horrible.

It was a very nice service, very enjoyable, great way to pamper yourself once in a whileread more

Another solid experience here! Can confirm they do wash the probe between checking scalps that I…read morereferenced in my last review (they're just so professional and sly about it it's easy to miss haha). Got the 60 min deep scalp treatment for 2 people and it was great, 5% cash discount, $120 before tip. I love that they have the dual rooms so you can do it with a friend/partner, and the girls that washed ,massaged, and dried our hair were super professional and kind. Easy parking and complimentary drink, and super clean facilities! I also appreciated the text reminders. 10/10 will be back. I think the one thing I would prefer is if they could dry my hair all the way, but I know I have really thick hair and it would probably take more than 10 mins at the end

Try it out! Oh goodness I lived in the city soo long and never knew about this spa. It looks pretty…read morehidden compared to all the busy things going on as you drive down Geary. Great me time: relaxing in the hot tub, steam room (really appreciated trying the salt rub!), cold plunge, sauna. Half wear swimsuits and half are nude on a women's day. There were about 20 guests at any given time in the wet baths area. Love the towels in ice and the cucumber and lemon water The locker area can be a tight squeeze during peak times (especially right before people are starting their massage appointments) so I sat to the side and waited for it to clear out. Only one blowdryer, it is in the restroom in the larger hallway. Please hang your towel and stuff up and don't leave it on chairs or lounger. There wasn't enough lie down lounge space and someone claimed one chair the whole 4 hours I was there (they weren't actively using it)

Came here with a gift card and it was so nice!…read more Good: - Went on an all women day and really liked how it wasn't packed! - The place was super clean - Everything was explained to me well - The hot sauna cold plunge was so good! I also liked the steam room since you can rub salt all over you - The hot sauna was really good temperature and I liked that they had a clock inside - The cold plunge was the perfect temp and you can also see the clock - The hot pool was surprisingly amazing and I stayed in in longer than I planned - The hot tea and cold towels were a big plus Bad: - More on the expensive side - I also got a massage but it wasn't super memorable Overall would come again!

This place was such a little surprise tucked away in the Berkeley/Oakland/Piedmont area! I honestly…read moredidn't know what to expect, but it ended up being fantastic. If you're looking for somewhere to escape the workweek and relax for a few hours, this is definitely a spot to check out. The minute we walked in, we were greeted at the front desk, and check-in was quick and easy since our appointments were already booked. We were taken down the hallway to sauna 7, where we spent the next hour in a private Jacuzzi. The room was nicely set up, the water temperature was perfectly warm, and everything was extremely clean and smelled fresh. I was a little nervous about the cleanliness beforehand, but this was so much better than being in some communal Jacuzzi or at someone's apartment. You're able to change into your bathing suit once you're inside the room. After about an hour, we were able to shower right there in the same private room before heading upstairs for our spa treatments. I started with a facial, which was amazing. It was my very first facial, and I felt like I was in great hands the entire time. I also did a hand treatment where they dipped my hands in warm wax, and afterward my hands felt as smooth as a baby's bottom! Lastly, I had a massage, and it was both relaxing and effective. I seriously felt like I could have fallen asleep right there in the masseuse's hands. Overall, I loved the entire experience. I've never been somewhere where I could relax in a private Jacuzzi for an hour, shower, get multiple spa treatments, and leave feeling completely refreshed and energized for the week ahead. I'll definitely be back. It was absolutely worth the trip over the bridge, and a big shout-out to everyone who works here for doing such an awesome job!

I've been to Piedmont Springs before and enjoyed the hot tub and massage that I received as a gift…read more(and attended l) with a friend. I just tried to book what their site said was an open evening slot. The booking app is a circular nightmare that would nit accept my debit card. I tried to call in several times and was met with a loop of a voicemail repeating that their staff was busy ( not like, instrumental music that would have been fine). I gave up and called Albany Hot Tubs on Solano Ave. (where I'd been before, also as a gift). I got a live person immediately. They had an earlier appointment available that I took. Their machine was glitching at the desk, but the clerk (Emma) said they would send an invoice confirmation in a few minutes. They did it and I booked the appointment. Though my experience was fine at Piedmont, I should note that I was not surprised by the reviews describing standoffishness, rudeness and general passive aggressive racism ( and specifically anti-Black ) experiences customers have had there . Piedmont Ave. Disappointed but surprised/not surprised. ‍‍‍‍

My partner gifted me a massage for my birthday at Hand & Stone. I had driven by the location before…read morebut had never received any services there, so this was my first time visiting. When I walked in, I was greeted by Brianna, who was incredibly sweet, patient, and kind. I've been to places in the past where I felt rushed to fill out the intake form so my service could get started, so it was really nice not to have that experience here. I was offered water and tea when I arrived, and Brianna explained the services to me very clearly before pairing me with the wonderful Jay as my massage therapist. Jay was very calm and thorough when explaining the massage and asking what I wanted to focus on. She is extremely knowledgeable and clearly takes her work seriously. This was one of THE BEST massages I've ever had! Thank you, Brianna and Jay, for such a wonderful experience. I'll definitely be visiting again soon!

I am always hesitant to join a membership, but this is one I am very happy with and continue my…read moremembership throughout the year. Not only is the facility clean and relaxing. The specialists here really try to provide you with the best experience possible. They have a variety of people to choose from, and if you don't know who you'd like, they will have recommendations. I highly suggest that when you call into the hot line to ask the customer care to directly transfer you to the store. The staff members at the store is very professional and courteous to meet your needs with empathy and compassion. Time after time, I cannot tell you how much the staff personally takes an interest in my well-being from the moment I walk through those doors, especially the assistant manager (Miranda) and her team. My go to masseuses is Christian. Christian is trained in a variety of pressure and really pays attention to the reaction of your body. Christian's personality is so bubbly that it just makes you feel welcome every time he greets me. Janelle is fantastic with facials, too. She studied as a beautician and checks in on you every step to make sure none of the beauty products being used irritates your skin or you. She's also gentle with your needs and pays attention to the sensitivity of your skin, looking for any reaction if there is any. It's been a great pleasure being their customer, and I look forward to my next booking with them.

Book Tony. That's it. That's all. That's the review!!!…read more I typically visit every three months for an 80-minute hot stone massage and was previously seeing Gabe (unfortunately, he's no longer with Woodhouse). Gabe was fantastic--he always listened to my needs and paid extra attention to the areas that needed it most. This time, I was paired with Tony and OMG--he was amazing! You know a massage is good when you catch yourself snoring? That was me, LOL. Tony provided the perfect amount of pressure and, like Gabe, really listened to my concerns and focused on the areas I needed most. I left feeling completely relaxed and refreshed. Highly recommend!

I visited Woodhouse Spa Walnut Creek on Sunday, July 19, with a friend. I had a facial, and my…read morefriend had a massage that I had purchased as a birthday gift using an online gift card that I purchased in October of last year. Both the facial and the massage were enjoyable, and we were happy with the services we received. Unfortunately, the experience at the front desk completely overshadowed our visit. When we checked out, my friend was told she owed the full amount for her massage. I explained that I had purchased the online gift card in October of last year. The front desk immediately asked for the confirmation email. I explained that the purchase had been made months earlier, I no longer had the email readily available, and that when I called before our appointment, I had been told we did not need to bring the confirmation because they would be able to look it up. Instead of trying to help, I was told that wasn't how they handled gift cards and that they had no way to look it up. Rather than feeling supported, the interaction became unnecessarily uncomfortable and felt more like I was being questioned than assisted. The staff came across as rude, disorganized, and unprofessional, showing very little interest in finding a solution. Ironically, after insisting they couldn't look up the gift card, they eventually searched under my name, even though the gift card was for my friend, and found it. Then, after processing everything, they initially told my friend she still owed $100. When I said I would pay it, they responded, "Oh, sorry, correction, you actually have a $100 credit." That level of confusion only reinforced how disorganized the checkout process was. When it came time to pay for my facial, I was then asked, "Would you like to just do the customary 20%?" Rather than presenting tipping options or allowing me to decide for myself, the question felt presumptive and added to the uncomfortable experience. To top it all off, immediately after everything we had just gone through, we were asked if we'd like to rebook another massage. After the experience we had at the front desk, it felt completely tone deaf. There was no genuine apology or acknowledgment of the inconvenience. The treatments themselves were good, but customer service is an important part of the overall spa experience. Unfortunately, the disorganized, dismissive, and unprofessional interactions at the front desk overshadowed what should have been a relaxing day. I hope management takes this feedback seriously because the quality of customer service did not reflect the quality of the spa treatments.

Shelley at Conscious Skin Care is Fabulous! After three treatments and using her recommended…read moreproducts at home, friends started telling me that my face looks 10 years younger! Shelley uses the highest quality Organic products. Her years of experience, confident hands, and the soothing environment, combine to create an Amazing, relaxing, and nourishing experience. And my face looks and feels much better than when I came in! If you want the best facial skincare, I highly recommend Shelley at Conscious Skin Care in Alameda!

Service is serene and professional. Very attentive to client skin needs. Relaxing background music…read moreinspires relaxation. Quiet highly skilled owner focuses on client needs in advance. Smooth serenity pervades the experience.

The receptionist was very kind and helpful and Wendy is an amazing masseuse. It's Ali extremely…read moreclean and the waiting room and individual room are lovely.

The facility is always well kept, the staff is friendly and helpful, and the massage therapists…read morehave always been great. Started going here in 2022, stopped around 2024. I moved so was looking for something local, but after so many places that didn't meet expectations, I figured it's worth the half hour drive.