UPDATE: Once again I'm blown away by how awesome the service is from this team. Francisco came out and fixed a problem that, embarrassingly, I created. That float switch needs to be seated all the way down in the tube, FYI, or it doesn't really work. I wasn't pushing it back down all the way when I put vinegar solution through for maintenance. Live and learn.
A backed up drain line thankfully only made my filter soggy and made a very small leak underneath that was easy to clean up. It could have been so much worse. While Francisco was here, he checked out everything else and made sure everything was working well. The Solution Finders are so professional that I feel more confident about the equipment I own after they leave.
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Previous Review: December, 2024
I can't say enough great things about The Solution Finders! We decided to do an Austin Energy audit and chose The Solution Finders as our HVAC contractor after talking to 6 other companies. From the moment Alfonso stepped into our home to the day everything was done, the level of service was extraordinary. They were the only company to go from room to room and actually ask us how the room felt to us, was it comfortable, how was the airflow compared to what we'd like it to be, etc. They measured everything, explained every recommendation thoroughly. Their bid (and invoice) was detailed. Not just a few short line items without explanation. Every other bid we received was basically "all vibes, no math" so I had no idea what I would actually be paying for. There were no questions with The Solution Finders.
Not only did they do much more than the other contractors bid to do, they came in lower priced than most of the competition. Every member of the team was professional and competent. I'll be recommending them to my friends in the neighborhood who are looking at getting the same work done read more